Software Firmware Update Suunto Vertical?!

Egika

@A-Former-User said in Software Firmware Update Suunto Vertical?!:

@Egika said in Software Firmware Update Suunto Vertical?!:

To make this clear: I am not working for Suunto.
I just know that there are professionals working there.
Just be assured, that all the great hints and tips posted anonymously will have absolutely no effect. You don’t get my point. My point is, that your criticism is just not constructive.
And this is why it is of no use.

With a statement like “this is not acceptable” - what would anyone here expect to happen?

Perhaps a proper QA testing cycle? A different group of QA testers that use the watch differently? Realistic deadlines for hardware and software deliveries? An open beta program like Garmin, COROS, and Apple have? An ability to report and vote on issues, like Garmin did? A statement from the company rep saying they are aware of a problem and looking into it? A timely fix?

There are a lot of things you can actually do, apart from sneeringly dismissing users’ concerns and defensively attacking them @Egika. You haven’t gotten that many users left!

Make Suunto change their processes, because you think you know how it works better? -> really?

Well, if I were to put out a release like the Vertical, the next morning I’d have a short chat with my boss and HR, and then security would take away my badge and escort me off the premises. Which is a big reason why I don’t put out releases like that.

But hey, I only got 25 years of experience in software industry… What do I know?

Since you obviously believe that Suunto’s process is fantastic and testing is top notch, could you please explain why the offline maps don’t work? Or how can a broken recovery timer be missed during testing? Or why calories do not add up?

@NickK @Kk2n-Kk (so many K’s, but you are different individuals I guess):

Imagine that! There’s more than one person who’s for some reason unhappy and has K in his handle. I think we should outlaw Ks.

MiniForklift

No reboots for me. My watch actually records my activities without any issues, it’s never decided to restart during the middle of a run and I don’t have any problems loading my maps… I almost feel like I am missing out on the fun

Tieutieu

@MiniForklift said in Software Firmware Update Suunto Vertical?!:

No reboots for me. My watch actually records my activities without any issues, it’s never decided to restart during the middle of a run and I don’t have any problems loading my maps… I almost feel like I am missing out on the fun

Same here…we don’t miss anything, for sure.

wmichi

I had all the fun with the reboots. I tried to fix it with a hard reset, which didn’t help. So I did another hard reset. This was 10 days ago, no reboot since the second reset. I fixed the issue before Suunto. Woohooo!

Do you need a firmware developer? I know stuff like nodejs and react. A watch firmware cannot be more complicated than <Watch onReboot={doHardReset} />.

mikekoski490

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides? Curious as I do not - I’ve only been using the stock sport modes until the next firmware update and dont really use apps or guides yet either for same reason, and I also have had no reset issues etc.

gone troppo

My suunto vertical works near perfect I’m
Kinda worried that when this hot fix come out that it might cause problems for those of us with no problems?

wmichi

@gone-troppo regressions can always happen. But I am pretty sure Suunto devs know what they are doing.

wmichi

@mikekoski490 If I may answer… I had reboots with default and custom sport profiles, with and without S+ apps/guides. I even had a reboot directly after a hard reset with all settings on default. After my second hard reset the watch started to work flawlessly. The only thing I changed was to turn the standby light on to drain the battery faster to 0% (for battery calibration). Still 40% to go after 10 days and 22h of activity recording.

MiniForklift

@mikekoski490 said in Software Firmware Update Suunto Vertical?!:

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides?

Yes, I have a road running profile and a hills/trails profile, both of which are custom modes that I created. I do use the apps occasionally but I think it’s just the carbs/fat burner one I have used so far on my SV

mikekoski490

@MiniForklift Thanks!

mikekoski490

@wmichi Thanks!

SuperFlo75

@mikekoski490 I also didn‘t have any reboots or big issues with my vertical. Just one time, the watch freezed in the watch face directly after a short test (<1min) of a new created personal sport mode. I did a soft reset. But since this, no problems n using my own sport modes and also the onboard modes. I never used a S+ app with my Vertical until now…

Tieutieu

@mikekoski490 said in Software Firmware Update Suunto Vertical?!:

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides? Curious as I do not - I’ve only been using the stock sport modes until the next firmware update and dont really use apps or guides yet either for same reason, and I also have had no reset issues etc.

I always use custom sport modes for all my “usual sports”: trail running, cycling, MTB, hiking, climbing. I also use apps sometimes : climb, safe and weather, and also guides with structured intervals, combined with apps (climb).
I also use some stock modes.

Not a single crash.

Jamie BG

@Kk2n-Kk
But how much is it bugs - and how much is it really lack of features and options.
For the last 2-4 years its been Suunto 7, Suunto 3 (no gps), Suunto 5 and Suunto 9 with some style variations. That isn’t a lot of variety. In opposition you have Apple pumping out and improving their Apple Watch every year; Wear os is pretty static; Garmin is doing regular development, regularly updating/refreshing models and making some major improvements/changes, adding AMOLED etc; Coros making lots of changes adding maps etc; Polar seems to be pretty quiet and I think like Suunto is suffering due to it.
Would be really interesting to see fi there are any stats on where ex suunto users are going - for myself I know that I went to garmin and seen a couple on the board do the same and or coros. I really do think this is more about features and options than bugs that is causing the drain.

dombo

@Tieutieu as I wrote in different thread: the fact that someone did’t have any crash does not mean product is faultless. lot of developers and testers do not see any issues on their computers… on the other hand, if someone has crash it means product is or broken or it has some bugs.

or do you want to tell us that or we are doing something wrong when we have crashes or we are we are dreaming about it or what? so I would suggest to stop to use this as an argument.

I’m happy you did not have any crash. I personally start to use default sport modes, stop to use any S+ apps, do not pause activities, limit usage of maps and do not change settings during activity in order to prevent crashes and to have reliable battery life. is this worth new watch? it has to be answered by Suunto itself.

Tieutieu

@dombo said in Software Firmware Update Suunto Vertical?!:

@Tieutieu as I wrote in different thread: the fact that someone did’t have any crash does not mean product is faultless. lot of developers and testers do not see any issues on their computers… on the other hand, if someone has crash it means product is or broken or it has some bugs.

or do you want to tell us that or we are doing something wrong when we have crashes or we are we are dreaming about it or what? so I would suggest to stop to use this as an argument.

I’m happy you did not have any crash. I personally start to use default sport modes, stop to use any S+ apps, do not pause activities, limit usage of maps and do not change settings during activity in order to prevent crashes and to have reliable battery life. is this worth new watch? it has to be answered by Suunto itself.

I just answered the question I was asked for. I’ve never said that having no issue myself meens that nobody has, or don’t use the watch properly.

But in this thread you could think that because some have issues, Suunto is garbage…

Around me we are a few friends to use Suunto’s watches intensively for a while and none of use ever experimented such issues. We are 5 five in our group using the Vertical for a month now with 0 problems.

I am on this forum to share and to help Suunto moving forward. A lot of messages in this thread were quite unpleasant and pointless. Let’s continue to describe precisely the uses that lead to bugs/crashes, that is the best everyone of us can do.

isazi

Another post that escalated quickly. Please, after the hotfix is released, open a new thread for each bug/question/weirdness because this huge thread is not manageable

dombo

@Tieutieu I’m also here to help. I was the first one who had watch crash (at least here on the forum) and I shared my logs. I shared my logs when I had it again and again. I didn’t accept return money, because I want to have Vertical and I believe issues will be fixed - something like voluntary beta tester My personal opinion is that releasing fix for these bugs takes too long. Until software in watch is not garbage (I use your word), bugs should be fixed and released faster.

If I had fixed bugs for my customers in more than one month, I wouldn’t have had money to buy my Vertical.

dombo

@isazi or we need one thread with list of known bugs in the first post (ideally with current status from Suunto site - acknowledged, in investigation, identified, in fix, fixed, in testing) and we don’t have to discuss it again and again.

isazi

@dombo sorry but this is not going to happen. We already heard from the community manager (i.e. @Dimitrios-Kanellopoulos ) that Suunto is not opening its bug tracker with the world.