Software Firmware Update Suunto Vertical?!

wmichi

I had all the fun with the reboots. I tried to fix it with a hard reset, which didn’t help. So I did another hard reset. This was 10 days ago, no reboot since the second reset. I fixed the issue before Suunto. Woohooo!

Do you need a firmware developer? I know stuff like nodejs and react. A watch firmware cannot be more complicated than <Watch onReboot={doHardReset} />.

mikekoski490

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides? Curious as I do not - I’ve only been using the stock sport modes until the next firmware update and dont really use apps or guides yet either for same reason, and I also have had no reset issues etc.

gone troppo

My suunto vertical works near perfect I’m
Kinda worried that when this hot fix come out that it might cause problems for those of us with no problems?

wmichi

@gone-troppo regressions can always happen. But I am pretty sure Suunto devs know what they are doing.

wmichi

@mikekoski490 If I may answer… I had reboots with default and custom sport profiles, with and without S+ apps/guides. I even had a reboot directly after a hard reset with all settings on default. After my second hard reset the watch started to work flawlessly. The only thing I changed was to turn the standby light on to drain the battery faster to 0% (for battery calibration). Still 40% to go after 10 days and 22h of activity recording.

MiniForklift

@mikekoski490 said in Software Firmware Update Suunto Vertical?!:

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides?

Yes, I have a road running profile and a hills/trails profile, both of which are custom modes that I created. I do use the apps occasionally but I think it’s just the carbs/fat burner one I have used so far on my SV

mikekoski490

@MiniForklift Thanks!

mikekoski490

@wmichi Thanks!

SuperFlo75

@mikekoski490 I also didn‘t have any reboots or big issues with my vertical. Just one time, the watch freezed in the watch face directly after a short test (<1min) of a new created personal sport mode. I did a soft reset. But since this, no problems n using my own sport modes and also the onboard modes. I never used a S+ app with my Vertical until now…

Tieutieu

@mikekoski490 said in Software Firmware Update Suunto Vertical?!:

@Tieutieu @MiniForklift Question to both of you on this: Do either of you use custom sport modes with apps or guides? Curious as I do not - I’ve only been using the stock sport modes until the next firmware update and dont really use apps or guides yet either for same reason, and I also have had no reset issues etc.

I always use custom sport modes for all my “usual sports”: trail running, cycling, MTB, hiking, climbing. I also use apps sometimes : climb, safe and weather, and also guides with structured intervals, combined with apps (climb).
I also use some stock modes.

Not a single crash.

Jamie BG

@Kk2n-Kk
But how much is it bugs - and how much is it really lack of features and options.
For the last 2-4 years its been Suunto 7, Suunto 3 (no gps), Suunto 5 and Suunto 9 with some style variations. That isn’t a lot of variety. In opposition you have Apple pumping out and improving their Apple Watch every year; Wear os is pretty static; Garmin is doing regular development, regularly updating/refreshing models and making some major improvements/changes, adding AMOLED etc; Coros making lots of changes adding maps etc; Polar seems to be pretty quiet and I think like Suunto is suffering due to it.
Would be really interesting to see fi there are any stats on where ex suunto users are going - for myself I know that I went to garmin and seen a couple on the board do the same and or coros. I really do think this is more about features and options than bugs that is causing the drain.

dombo

@Tieutieu as I wrote in different thread: the fact that someone did’t have any crash does not mean product is faultless. lot of developers and testers do not see any issues on their computers… on the other hand, if someone has crash it means product is or broken or it has some bugs.

or do you want to tell us that or we are doing something wrong when we have crashes or we are we are dreaming about it or what? so I would suggest to stop to use this as an argument.

I’m happy you did not have any crash. I personally start to use default sport modes, stop to use any S+ apps, do not pause activities, limit usage of maps and do not change settings during activity in order to prevent crashes and to have reliable battery life. is this worth new watch? it has to be answered by Suunto itself.

Tieutieu

@dombo said in Software Firmware Update Suunto Vertical?!:

@Tieutieu as I wrote in different thread: the fact that someone did’t have any crash does not mean product is faultless. lot of developers and testers do not see any issues on their computers… on the other hand, if someone has crash it means product is or broken or it has some bugs.

or do you want to tell us that or we are doing something wrong when we have crashes or we are we are dreaming about it or what? so I would suggest to stop to use this as an argument.

I’m happy you did not have any crash. I personally start to use default sport modes, stop to use any S+ apps, do not pause activities, limit usage of maps and do not change settings during activity in order to prevent crashes and to have reliable battery life. is this worth new watch? it has to be answered by Suunto itself.

I just answered the question I was asked for. I’ve never said that having no issue myself meens that nobody has, or don’t use the watch properly.

But in this thread you could think that because some have issues, Suunto is garbage…

Around me we are a few friends to use Suunto’s watches intensively for a while and none of use ever experimented such issues. We are 5 five in our group using the Vertical for a month now with 0 problems.

I am on this forum to share and to help Suunto moving forward. A lot of messages in this thread were quite unpleasant and pointless. Let’s continue to describe precisely the uses that lead to bugs/crashes, that is the best everyone of us can do.

isazi

Another post that escalated quickly. Please, after the hotfix is released, open a new thread for each bug/question/weirdness because this huge thread is not manageable

dombo

@Tieutieu I’m also here to help. I was the first one who had watch crash (at least here on the forum) and I shared my logs. I shared my logs when I had it again and again. I didn’t accept return money, because I want to have Vertical and I believe issues will be fixed - something like voluntary beta tester My personal opinion is that releasing fix for these bugs takes too long. Until software in watch is not garbage (I use your word), bugs should be fixed and released faster.

If I had fixed bugs for my customers in more than one month, I wouldn’t have had money to buy my Vertical.

dombo

@isazi or we need one thread with list of known bugs in the first post (ideally with current status from Suunto site - acknowledged, in investigation, identified, in fix, fixed, in testing) and we don’t have to discuss it again and again.

isazi

@dombo sorry but this is not going to happen. We already heard from the community manager (i.e. @Dimitrios-Kanellopoulos ) that Suunto is not opening its bug tracker with the world.

dombo

@isazi I’m not saying to open it completely… and maybe it will not be needed for the future. the fact is, that these escalations are results of not to have it together on one place. or am I wrong?

Łukasz Szmigiel · S9PP 2.40.44

@isazi why not create a simplified version of a bug tracker. To let users see if certain bugs were acknowledged and being worked on or dismissed? A simple Google spreadsheet or trello would be enough.

That would enormously cut frustration and avoid creation of too many forum posts. And could be also used for official communication via other channels.

isazi

@Łukasz-Szmigiel I am not Suunto, so I cannot answer.