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    Foggy octangular around the edges of display

    Scheduled Pinned Locked Moved Suunto 9
    suunto 9 barodisplayfogfoggyrepaircompenastion
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    • GiPFELKiNDG Offline
      GiPFELKiND Silver Members @Ernest Starič
      last edited by

      @Ernest-Starič looks like an construction failure. Never seen this before! Sent it to suunto finland! Hope they can help you in the right way!

      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

      1 Reply Last reply Reply Quote 0
      • EgikaE Online
        Egika Platinum Member @Ernest Starič
        last edited by

        @Ernest-Starič I have had 3 Suunto support cases since 2009. All were picked up by DHL Express at my doorstep, arivved within the following day at Suunto, were inspected withing 3 working days and returned or replaced with a DHL Express delivery. So my experience has been very good and all happened within a week or so.

        Without knowing the outcome, from my personal experience, I would guess that Suunto will replace your watch.

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - TI Canary - Titanium Courtney

        Ernest StaričE 1 Reply Last reply Reply Quote 0
        • Ernest StaričE Offline
          Ernest Starič @Egika
          last edited by

          @Egika Thanks, Ediga and everyone. I’ll send it to repair and report about the outcome.

          Ernest StaričE 1 Reply Last reply Reply Quote 0
          • Ernest StaričE Offline
            Ernest Starič @Ernest Starič
            last edited by

            Hmm, I have created an online service request. The system has chosen the same repair shop I already showed my watch to, so it seems I cannot send it to Finland. I also checked with Suunto online support, but they requested I send it to the repair shop selected by the system. Any advice on how to send it to Finland?

            GiPFELKiNDG Mouse CruiserM 2 Replies Last reply Reply Quote 0
            • GiPFELKiNDG Offline
              GiPFELKiND Silver Members @Ernest Starič
              last edited by

              @Ernest-Starič i would try a Second service requests. I had this too two times, first watch was going to HSH Sports in Prague, second service requests goes to Finnland… If you dont sent the watch to repair the first service requests will deleted after 30 days. So try to start another requests

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

              1 Reply Last reply Reply Quote 0
              • Mouse CruiserM Offline
                Mouse Cruiser Bronze Member @Ernest Starič
                last edited by

                @Ernest-Starič I am almost certain that the repair shop will send the watch to Finland, at least in my case it was like that.

                Suunto Vertical
                Suunto 9 Baro
                Suunto Spartan
                Suunto Ambit3 peak

                1 Reply Last reply Reply Quote 0
                • quattrojamesQ Offline
                  quattrojames
                  last edited by

                  I received notification this morning that my S7 has just been sent back from Finland after repair, exactly 30 days after they received it.

                  I know of someone who sent theirs to Czechia (Prague?) and had it back within 7 days!

                  Suunto Race
                  Pixel 6 pro

                  zadowZ 1 Reply Last reply Reply Quote 0
                  • zadowZ Offline
                    zadow @quattrojames
                    last edited by zadow

                    @quattrojames I am from Prague and have been at the Suunto service here in Prague many times. This is an authorized service centre and I have to say that my experience with them is more than positive. I have a looong Suunto history and they were always very helpful. My very last experience is just from the beginning of this year, when my S9B broke completely. Exactly after 2 years and 2 months. By some strange coincident, my watch got flooded when I was swimming in the pool. So, I went to the Suunto CZ. I was told that the watch is out of warranty. Anyway they gave me a completely new watch and even offered to transfer my customization to new watch (I had to pay small ammount for the customization transfer), which were the buttons and my IronMan titanium bezel. All good and I am happy user/owner.

                    Suunto S9 Baro Titanium, Ironman l.e.
                    Suunto Smart Sensor
                    Wahoo Tickr FIT
                    Hammerhead Karoo 2

                    Swim Ride Run Rest Repeat

                    1 Reply Last reply Reply Quote 5
                    • GiPFELKiNDG GiPFELKiND referenced this topic on
                    • J Offline
                      jeromep @Ernest Starič
                      last edited by

                      @Ernest-Starič hello I have the same problem since the last week and I did not have extreme temperature. I will contact the suunto support by chat the next days.

                      J 1 Reply Last reply Reply Quote 1
                      • J Offline
                        jeromep @jeromep
                        last edited by

                        Very poor support… I contact them for the first time. It is by chat. It is like to talk to a bot. The only proposition I have it to send the watch to the repair center and I will know the cost to repair it with my money because I have the watch since more than 2 years (less than 3). It is not possible to know the reparation cost before to send the watch and if the cost is to high for me so I have to pay the shipments (41 euros) for nothing.

                        It is a watch which cost 700 euros. The quality is very bad for this cost. When I see the Vertical which cost 800 euros with this bad experience I know that I will never buy it. This is my last Suunto watch 😉 The quality and support does not follow the cost of the product.

                        Sad 😞

                        freeheelerF 1 Reply Last reply Reply Quote 1
                        • freeheelerF Offline
                          freeheeler @jeromep
                          last edited by

                          @jeromep
                          no need to make redundant posts, @sartoric will lock them eventually 😉

                          living sideways

                          J 1 Reply Last reply Reply Quote 0
                          • J Offline
                            jeromep @freeheeler
                            last edited by

                            @freeheeler ok so delete it if you can. I can not.

                            Ernest StaričE 1 Reply Last reply Reply Quote 1
                            • Ernest StaričE Offline
                              Ernest Starič @jeromep
                              last edited by Ernest Starič

                              I agree with @jeromep that Suunto online support is like you would talk to both.
                              I can also agree with @quattrojames that usually local Suunto support is excellent. I had a similar experience when my watch was already out of warranty, but they still repaired it as it was in warranty.
                              This time with “Foggy octangular around the edges of display”, it is different.
                              I am writing this post to see if anyone got official confirmation this is a construction failure - meaning if they got any repair/exchange/discount for a new watch for that kind of issue. Of course my intention with this is to avoid a flat fee of 41 eur in case Suunto doesn’t recognise failure.
                              Can anyone share any experiances with “Foggy octangular around the edges of display” and Suunto support?

                              freeheelerF 1 Reply Last reply Reply Quote 0
                              • freeheelerF Offline
                                freeheeler @Ernest Starič
                                last edited by

                                @Ernest-Starič
                                I didn’t mention that support is like a bot. I found support very helpful when I needed support.

                                living sideways

                                Ernest StaričE 1 Reply Last reply Reply Quote 0
                                • Ernest StaričE Offline
                                  Ernest Starič @freeheeler
                                  last edited by

                                  @freeheeler uf, you are right, you didn’t, @jeromep mentioned it. I’m sorry…

                                  M 1 Reply Last reply Reply Quote 1
                                  • J jeromep referenced this topic on
                                  • zhang965Z zhang965 referenced this topic on
                                  • M Offline
                                    miriandfit @Ernest Starič
                                    last edited by

                                    Hi I just found now your post here, because my watch get the same problem like your 1 year before but my watch stopped full work. Can I just ask how your experience end up? did you have to go somewhere or did you talk just with support online centre? How long it took? Thank you

                                    Ernest StaričE 1 Reply Last reply Reply Quote 0
                                    • Ernest StaričE Offline
                                      Ernest Starič @miriandfit
                                      last edited by

                                      @miriandfit I was persistent in my discussions with Suunto’s online support, seeking a complimentary repair for my watch. They offered a 10% discount code for their online store or the option to send my watch to Finland, with the understanding that I might have to cover shipping costs if Suunto didn’t acknowledge a hidden defect. Ultimately, I chose not to send it in for repair, as the watch is still functioning. I hope my experience is helpful to you.

                                      1 Reply Last reply Reply Quote 1
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