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    Foggy octangular around the edges of display

    Scheduled Pinned Locked Moved Suunto 9
    suunto 9 barodisplayfogfoggyrepaircompenastion
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    • Ernest StaričE Offline
      Ernest Starič
      last edited by

      I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

      1 Reply Last reply Reply Quote 0
      • Ernest StaričE Offline
        Ernest Starič @sartoric
        last edited by

        @sartoric I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

        sartoricS 1 Reply Last reply Reply Quote 0
        • sartoricS Offline
          sartoric Moderator @Ernest Starič
          last edited by

          @Ernest-Starič
          Go to the contact page on website and you should see the chat icon, or you can open it from the app

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          Ernest StaričE 1 Reply Last reply Reply Quote 2
          • Ernest StaričE Offline
            Ernest Starič @sartoric
            last edited by Ernest Starič

            @sartoric Hi, I contacted them as you suggested. They requested to send it to Suunto directly for an inspection. This will take up to 21 working days?!? Does anyone have any experience with how fast they are and if they approve any “hidden issue or construction failure” and compensate it?

            GiPFELKiNDG EgikaE 2 Replies Last reply Reply Quote 0
            • GiPFELKiNDG Offline
              GiPFELKiND Silver Members @Ernest Starič
              last edited by

              @Ernest-Starič hey I had to wait 2 times for my watch to repair more than 1 month 🤮 looks like suunto has so much repair cases since the new vertical comes on the market.

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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              • GiPFELKiNDG Offline
                GiPFELKiND Silver Members @Ernest Starič
                last edited by

                @Ernest-Starič looks like an construction failure. Never seen this before! Sent it to suunto finland! Hope they can help you in the right way!

                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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                • EgikaE Offline
                  Egika Platinum Member @Ernest Starič
                  last edited by

                  @Ernest-Starič I have had 3 Suunto support cases since 2009. All were picked up by DHL Express at my doorstep, arivved within the following day at Suunto, were inspected withing 3 working days and returned or replaced with a DHL Express delivery. So my experience has been very good and all happened within a week or so.

                  Without knowing the outcome, from my personal experience, I would guess that Suunto will replace your watch.

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - TI Canary - Titanium Courtney

                  Ernest StaričE 1 Reply Last reply Reply Quote 0
                  • Ernest StaričE Offline
                    Ernest Starič @Egika
                    last edited by

                    @Egika Thanks, Ediga and everyone. I’ll send it to repair and report about the outcome.

                    Ernest StaričE 1 Reply Last reply Reply Quote 0
                    • Ernest StaričE Offline
                      Ernest Starič @Ernest Starič
                      last edited by

                      Hmm, I have created an online service request. The system has chosen the same repair shop I already showed my watch to, so it seems I cannot send it to Finland. I also checked with Suunto online support, but they requested I send it to the repair shop selected by the system. Any advice on how to send it to Finland?

                      GiPFELKiNDG Mouse CruiserM 2 Replies Last reply Reply Quote 0
                      • GiPFELKiNDG Offline
                        GiPFELKiND Silver Members @Ernest Starič
                        last edited by

                        @Ernest-Starič i would try a Second service requests. I had this too two times, first watch was going to HSH Sports in Prague, second service requests goes to Finnland… If you dont sent the watch to repair the first service requests will deleted after 30 days. So try to start another requests

                        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                        1 Reply Last reply Reply Quote 0
                        • Mouse CruiserM Offline
                          Mouse Cruiser Bronze Member @Ernest Starič
                          last edited by

                          @Ernest-Starič I am almost certain that the repair shop will send the watch to Finland, at least in my case it was like that.

                          Suunto Vertical
                          Suunto 9 Baro
                          Suunto Spartan
                          Suunto Ambit3 peak

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                          • quattrojamesQ Offline
                            quattrojames
                            last edited by

                            I received notification this morning that my S7 has just been sent back from Finland after repair, exactly 30 days after they received it.

                            I know of someone who sent theirs to Czechia (Prague?) and had it back within 7 days!

                            Suunto Race
                            Pixel 6 pro

                            zadowZ 1 Reply Last reply Reply Quote 0
                            • zadowZ Offline
                              zadow @quattrojames
                              last edited by zadow

                              @quattrojames I am from Prague and have been at the Suunto service here in Prague many times. This is an authorized service centre and I have to say that my experience with them is more than positive. I have a looong Suunto history and they were always very helpful. My very last experience is just from the beginning of this year, when my S9B broke completely. Exactly after 2 years and 2 months. By some strange coincident, my watch got flooded when I was swimming in the pool. So, I went to the Suunto CZ. I was told that the watch is out of warranty. Anyway they gave me a completely new watch and even offered to transfer my customization to new watch (I had to pay small ammount for the customization transfer), which were the buttons and my IronMan titanium bezel. All good and I am happy user/owner.

                              Suunto S9 Baro Titanium, Ironman l.e.
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                              • J Offline
                                jeromep @Ernest Starič
                                last edited by

                                @Ernest-Starič hello I have the same problem since the last week and I did not have extreme temperature. I will contact the suunto support by chat the next days.

                                J 1 Reply Last reply Reply Quote 1
                                • J Offline
                                  jeromep @jeromep
                                  last edited by

                                  Very poor support… I contact them for the first time. It is by chat. It is like to talk to a bot. The only proposition I have it to send the watch to the repair center and I will know the cost to repair it with my money because I have the watch since more than 2 years (less than 3). It is not possible to know the reparation cost before to send the watch and if the cost is to high for me so I have to pay the shipments (41 euros) for nothing.

                                  It is a watch which cost 700 euros. The quality is very bad for this cost. When I see the Vertical which cost 800 euros with this bad experience I know that I will never buy it. This is my last Suunto watch 😉 The quality and support does not follow the cost of the product.

                                  Sad 😞

                                  freeheelerF 1 Reply Last reply Reply Quote 1
                                  • freeheelerF Offline
                                    freeheeler @jeromep
                                    last edited by

                                    @jeromep
                                    no need to make redundant posts, @sartoric will lock them eventually 😉

                                    living sideways

                                    J 1 Reply Last reply Reply Quote 0
                                    • J Offline
                                      jeromep @freeheeler
                                      last edited by

                                      @freeheeler ok so delete it if you can. I can not.

                                      Ernest StaričE 1 Reply Last reply Reply Quote 1
                                      • Ernest StaričE Offline
                                        Ernest Starič @jeromep
                                        last edited by Ernest Starič

                                        I agree with @jeromep that Suunto online support is like you would talk to both.
                                        I can also agree with @quattrojames that usually local Suunto support is excellent. I had a similar experience when my watch was already out of warranty, but they still repaired it as it was in warranty.
                                        This time with “Foggy octangular around the edges of display”, it is different.
                                        I am writing this post to see if anyone got official confirmation this is a construction failure - meaning if they got any repair/exchange/discount for a new watch for that kind of issue. Of course my intention with this is to avoid a flat fee of 41 eur in case Suunto doesn’t recognise failure.
                                        Can anyone share any experiances with “Foggy octangular around the edges of display” and Suunto support?

                                        freeheelerF 1 Reply Last reply Reply Quote 0
                                        • freeheelerF Offline
                                          freeheeler @Ernest Starič
                                          last edited by

                                          @Ernest-Starič
                                          I didn’t mention that support is like a bot. I found support very helpful when I needed support.

                                          living sideways

                                          Ernest StaričE 1 Reply Last reply Reply Quote 0
                                          • Ernest StaričE Offline
                                            Ernest Starič @freeheeler
                                            last edited by

                                            @freeheeler uf, you are right, you didn’t, @jeromep mentioned it. I’m sorry…

                                            M 1 Reply Last reply Reply Quote 1
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