Foggy octangular around the edges of display

[Ernest Starič]

I have Sunnto 9 Baro for 4 years now and I love it. Until now I had only one malfunction (the baro sensor failed) and was fixed under warranty. Now I noticed a foggy octangular around the edges of the display (see the picture). I noticed this a few months ago, waited for some time, and then went to a repair shop. I thought it was moisture, but the Suunto repair shop claims it is due to extreme heat changes which influence on glue in the watch. For example: if the watch would be in the hot sun (or sauna) and then go with it into the cold water. The repair shop claims it is normal and it doesn’t influence the watch’s behaviour in terms of accuracy.
The declared temperature range of Suunto 9 Baro is between +55°C and also -20°C. I’m sure I used a watch in line with the specifications. I’m wearing it all the time (day and night) on hand, so I’m sure the temperature didn’t exceed 55°C and also not below -20°C, although I’m wearing it in rough conditions running in the hot summer and ski touring in different rough conditions in the winter.
Good to know, This is just a cosmetic issue, but I think this is a hidden issue or construction failure.
That kind of thing can happen also to the best ones, I have no problem with that but should be fixed on Suunto’s expenses. If Sunnto doesn’t want to fix it, then it should at least offer some kind of discount for a new item or anything else…
Does anyone have any experience with this? Did anyone get some kind of fix or compensation from Suunto for this kind of issue?
This post is meant to check if any of Suunto’s users have a better experience with the Suunto repair shop in terms of admitting issues and offering any deal of repair/discount/anything else.
I hope this will read someone from Suunto and propose some kind of solution.

[sartoric]

@Ernest-Starič said in Foggy octangular around the edges of display:

I hope this will read someone from Suunto and propose some kind of solution.

You should contact Support to be sure to reach Suunto.
Did you already try ?

[Egika]

What sartoric said. Reach out to the Suunto suuport directly.
Condensation can happen, but should go away if the watch is back at normal temperature.

[Ernest Starič]

I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

[Ernest Starič]

@sartoric I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

[sartoric]

@Ernest-Starič
Go to the contact page on website and you should see the chat icon, or you can open it from the app

[Ernest Starič]

@sartoric Hi, I contacted them as you suggested. They requested to send it to Suunto directly for an inspection. This will take up to 21 working days?!? Does anyone have any experience with how fast they are and if they approve any “hidden issue or construction failure” and compensate it?

[GiPFELKiND]

@Ernest-Starič hey I had to wait 2 times for my watch to repair more than 1 month 🤮 looks like suunto has so much repair cases since the new vertical comes on the market.

[GiPFELKiND]

@Ernest-Starič looks like an construction failure. Never seen this before! Sent it to suunto finland! Hope they can help you in the right way!

[Egika]

@Ernest-Starič I have had 3 Suunto support cases since 2009. All were picked up by DHL Express at my doorstep, arivved within the following day at Suunto, were inspected withing 3 working days and returned or replaced with a DHL Express delivery. So my experience has been very good and all happened within a week or so.

Without knowing the outcome, from my personal experience, I would guess that Suunto will replace your watch.

[Ernest Starič]

@Egika Thanks, Ediga and everyone. I’ll send it to repair and report about the outcome.

[Ernest Starič]

Hmm, I have created an online service request. The system has chosen the same repair shop I already showed my watch to, so it seems I cannot send it to Finland. I also checked with Suunto online support, but they requested I send it to the repair shop selected by the system. Any advice on how to send it to Finland?

[GiPFELKiND]

@Ernest-Starič i would try a Second service requests. I had this too two times, first watch was going to HSH Sports in Prague, second service requests goes to Finnland… If you dont sent the watch to repair the first service requests will deleted after 30 days. So try to start another requests

[Mouse Cruiser]

@Ernest-Starič I am almost certain that the repair shop will send the watch to Finland, at least in my case it was like that.

[quattrojames]

I received notification this morning that my S7 has just been sent back from Finland after repair, exactly 30 days after they received it.

I know of someone who sent theirs to Czechia (Prague?) and had it back within 7 days!

[zadow]

@quattrojames I am from Prague and have been at the Suunto service here in Prague many times. This is an authorized service centre and I have to say that my experience with them is more than positive. I have a looong Suunto history and they were always very helpful. My very last experience is just from the beginning of this year, when my S9B broke completely. Exactly after 2 years and 2 months. By some strange coincident, my watch got flooded when I was swimming in the pool. So, I went to the Suunto CZ. I was told that the watch is out of warranty. Anyway they gave me a completely new watch and even offered to transfer my customization to new watch (I had to pay small ammount for the customization transfer), which were the buttons and my IronMan titanium bezel. All good and I am happy user/owner.

[jeromep]

@Ernest-Starič hello I have the same problem since the last week and I did not have extreme temperature. I will contact the suunto support by chat the next days.

[jeromep]

Very poor support… I contact them for the first time. It is by chat. It is like to talk to a bot. The only proposition I have it to send the watch to the repair center and I will know the cost to repair it with my money because I have the watch since more than 2 years (less than 3). It is not possible to know the reparation cost before to send the watch and if the cost is to high for me so I have to pay the shipments (41 euros) for nothing.

It is a watch which cost 700 euros. The quality is very bad for this cost. When I see the Vertical which cost 800 euros with this bad experience I know that I will never buy it. This is my last Suunto watch The quality and support does not follow the cost of the product.

Sad

[freeheeler]

@jeromep
no need to make redundant posts, @sartoric will lock them eventually

[jeromep]

@freeheeler ok so delete it if you can. I can not.