Suunto 9 Baro crashes / restarts at the beginning of a training

jussim

@jussim said in Suunto 9 Baro crashes / restarts at the beginning of a training:

… this crash happened within first steps. Screen went black and watch restarted.

Exactly the same happened. Within first steps, before the activity was showing heart rate, the watch went blank.

jussim

Oh wow, yet another one and so soon, too. Jesus Christ this is killing me.

BrunoH

@jussim I have been following your painful travel here. All I can think of is that you must have a defective unit. No-one else seems to be experiencing this.

I will try a few activities with my old S9B (if the new owner agrees to borrow it…) next week and see if I can reproduce it.

freeheeler

@BrunoH
@jussim
I was using my S9B few times during summer and autumn and never had a crash.
I start to think it could indeed be an isolated defect and not a firmware bug.

BrunoH

@freeheeler My son’s S9B just did an awesome job on a 8km hike. With single band GPS it recorded just 20 meters more than Vertical and the difference in steps was only 60. I won’t go into other details as the personal details stored in the watch were not mine and Vertical was connected to HR belt.

No crashes, but there was a loooong UI lag after I returned from the activity to the watch display and tried to scroll down to HR display. No HR but blank screen. I doodled for a while and somehow it woke up.

zadow

Dears, I just want to assure you that this is not an isolated issue. Me myself have reported many crashes and provided logs for lots of them. I am still experiencing restarts. I am just not reporting each and every one here on the forum. Problem was noticed by Suunto and I read in one of previous posts that fix shall come in next FW update.
Best way how to avoid crash is to do a soft restart in the morning and the sync the watch then. That works for me and this is the way how I am securing my key trainings or races. I forget from time to time. My watch are so sweet that they remind me that I forgot to do a soft reset. Guess how…?
Have a nice day and keep high hopes for next FW

jjpaz

@zadow Wich software version are you using? Latest?
Have you tried to downgrade to a previous version to check if the reboots dissapear or, at least, become less frequent?

jussim

@zadow Thanks, that is all kinds of assuring I guess I’ll be doing that in the future! First though I’m going to see how far I’ll get after doing a factory reset.

paata

After the last upgrade, I also experienced numerous restarts, which forced me to downgrade and use older but more stable firmware. Since then, everything has been fine.

jussim

Guess what, five days after the full reset and after eight runs, this happened again. Sheesh.

freeheeler

@jussim
sorry to read!

Andrija Paunovic

@paata where can i find older version to downloads plese thanks

freeheeler

@Andrija-Paunovic
https://forum.suunto.com/topic/6836/firmware-collection/46

scroll all the way down, there’s “ibiza” listed and you can find a recent firmware that you prefer.
please note that some of them had bugs, too. but you can download and try.
drag and drop the file unzipped in your sunnto link to downgrade the watch.
hope it helps

Andrija Paunovic

@freeheeler Hello I have also send to them in finland and they did fix a problem and send it back and they said everything ok with watch crazy unbelievable they don’t fix the watch and now I have to send it again i this day.

Hello I have also send to them in finland and they did fix a problem and send it back and they said everything ok with watch crazy unbelievable they don’t fix the watch and now I have to send it again i this day.

jussim

It’s been three weeks since the last crash. What changed, then?

@zadow said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Best way how to avoid crash is to do a soft restart in the morning and the sync the watch then. That works for me and this is the way how I am securing my key trainings or races. I forget from time to time. My watch are so sweet that they remind me that I forgot to do a soft reset. Guess how…?
Have a nice day and keep high hopes for next FW

I’ve been doing exactly this every couple of days. To be exact, every Monday, Wednesday and Friday morning I reboot the watch before syncing with App. Remarkable, what else can I say!

@Andrija-Paunovic Have you tried the above?

Andrija Paunovic

@jussim hello I try everything but same happen in few days i send it again back to service in Finland

TyreseJ4

@jussim Mine only crashes when trying to connect the Suunto HRM. Not sure why.