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Race just crashed when changing watch face... :(

Scheduled Pinned Locked Moved Suunto Race
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  • G Offline
    GiPFELKiND Silver Members @Olaf Gottschalk
    last edited by 17 Dec 2023, 06:46

    @Olaf-Gottschalk perhaps we others can try to replicate your Problem? Wich watchface is the probably that make this Problem?! Greetings šŸ˜€

    If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) AndroidšŸƒšŸ¼šŸ§—ā›·ļøšŸšµ

    1 Reply Last reply Reply Quote -1
    • O Offline
      Olaf Gottschalk Bronze Member @matthinsh
      last edited by Olaf Gottschalk 17 Dec 2023, 08:56

      @matthinsh said in Race just crashed when changing watch face... šŸ˜ž:

      @Olaf-Gottschalk https://www.suunto.com/support well worth a visit. They are pretty good at responding to this sort of thing.

      Tried it. But I don’t think they really know what to do. Answers are always ā€œrestart your watchā€ - then ā€œreset to factory settingsā€ and then ā€œsend it inā€.
      What good is this?

      The devs need to know about these kind of crashes, and I thought they are present here or at least some Suunto employees.

      1 Reply Last reply Reply Quote 0
      • O Offline
        Olaf Gottschalk Bronze Member @surfboomerang
        last edited by 17 Dec 2023, 08:57

        @surfboomerang in what way does it help to tell people ā€œI didn’t have a single crash in… years with a different productā€?

        G Z S E 4 Replies Last reply 17 Dec 2023, 09:23 Reply Quote 2
        • G Offline
          GiPFELKiND Silver Members @Olaf Gottschalk
          last edited by 17 Dec 2023, 09:23

          @Olaf-Gottschalk šŸ‘

          If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) AndroidšŸƒšŸ¼šŸ§—ā›·ļøšŸšµ

          1 Reply Last reply Reply Quote 0
          • Z Offline
            zhang965 @Olaf Gottschalk
            last edited by 17 Dec 2023, 09:51

            @Olaf-Gottschalk said in Race just crashed when changing watch face... šŸ˜ž:

            surfboomerang in what way does it help to tell people ā€œI didn’t have a single crash in… years with a different productā€?

            It boost the suunto target user credit,

            Working as the Chinese Social Credit System.

            Winners Wear Winners

            1 Reply Last reply Reply Quote -4
            • S Offline
              surfboomerang @Olaf Gottschalk
              last edited by 17 Dec 2023, 18:53

              @Olaf-Gottschalk said in Race just crashed when changing watch face... šŸ˜ž:

              @surfboomerang in what way does it help to tell people ā€œI didn’t have a single crash in… years with a different productā€?

              Just a little bit of positive feedback instead of all the ranting. That’s all. 😊

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              O 1 Reply Last reply 17 Dec 2023, 19:30 Reply Quote 1
              • O Offline
                Olaf Gottschalk Bronze Member @surfboomerang
                last edited by 17 Dec 2023, 19:30

                @surfboomerang why do you call a description of an incident that happened a ā€œrantā€? If I were responsible for the quality of the software of a sports watch, I would like to not let the device crash at all. I would make sure I’d have enough tests and QA and as much feedback from users as possible. But hey, that’s just how I think.

                1 Reply Last reply Reply Quote -2
                • M Offline
                  MiniForklift Platinum Member
                  last edited by 17 Dec 2023, 20:48

                  It really seems to me like you have a defective unit. I would send it back and get a refund as I’m sure you are well within the warranty period

                  SV Titanium Solar Forest

                  1 Reply Last reply Reply Quote 1
                  • G Offline
                    General_Witt
                    last edited by General_Witt 18 Dec 2023, 09:29

                    Can we have a moderator evaluate his presence on this forum?
                    I read it to get useful infos primarily, and I’m sure that’s true for the vast majority of us.
                    What is the value of all this new threads that are created whenever a minor inconvenience of his watch happens?
                    You got a crash changing your watch face? Then restart the watch and try again. Simple as that.

                    1 Reply Last reply Reply Quote 11
                    • E Offline
                      Egika Platinum Member @Olaf Gottschalk
                      last edited by 18 Dec 2023, 09:59

                      @Olaf-Gottschalk said in Race just crashed when changing watch face... šŸ˜ž:

                      @surfboomerang in what way does it help to tell people ā€œI didn’t have a single crash in… years with a different productā€?

                      in what way does it help to tell people ā€œmy watch just crashed againā€?

                      Were you looking for advice?
                      If yes, please let the other users know.
                      Would you like Suunto to know about it and be able to fix it?
                      Check Q3 and help us track this down: https://forum.suunto.com/topic/9960/more-faq?_=1702893381768

                      Without any additional information the initial post is of little use.

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - Titanium Courtney
                      Run Lime

                      O 1 Reply Last reply 19 Dec 2023, 06:28 Reply Quote 6
                      • O Offline
                        Olaf Gottschalk Bronze Member @Egika
                        last edited by 19 Dec 2023, 06:28

                        @Egika I have sent the information you said I should to Dimitrios… But he hasn’t replied.

                        I find it a little confusing as to what exactly this forum is. Are you employees of Suunto or not? Sometimes it feels like you are, sometimes it does not.
                        Why does Suunto need a forum to collect logs and align them with crash reports sent out via app? Does a ā€œnormalā€ user even find this forum to actually make use of ā€œsend logsā€ feature? The normal support I reached has never requested any logs which I found rather strange when I heard about it here…

                        D 2 Replies Last reply 19 Dec 2023, 06:59 Reply Quote 2
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @Olaf Gottschalk
                          last edited by 19 Dec 2023, 06:59

                          @Olaf-Gottschalk yeah logs are gotten. Its a edge case of memory corruption that is investigated. This happens on rare cases on the watchface. They also told me you had a crash mid activity and I also asked to check if this is anyhow HW releated since you have many issues. They said from what they see no most probably.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

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                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @Olaf Gottschalk
                            last edited by Dimitrios Kanellopoulos 19 Dec 2023, 07:04

                            @Olaf-Gottschalk this weekend up to now my son was sick so I had little time.

                            This forum is a Suunto community forum as seen in the title. Its basically a ā€œdepotā€ for users to communicate with each other add feedback etc , which is monitored by me and others at Suunto , when needed. You will see that many moderators are just Fieldtesters or old forum users. These people have the connections to report issues and advice users here as they have more information available ie via Fieldtesting.

                            Additionally there are some people here like me that monitor the threads , give feedback, user sentiment , create announcements and so on. For example me , Pavel and others.

                            To cut a long story short:

                            yes there are people here from Suunto that get logs , reports issues and post internally to suunto forum threads so Suunto can monitor the threads and act with fixes etc. Sometimes even developers pm those users if needed. The same can happen with oether Fieldtesters and so on.

                            I hope it helps

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

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