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    Sensors full of Bubbles, Plastic peels off.

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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    • vincent mayousseV Offline
      vincent mayousse
      last edited by vincent mayousse

      Hello all,

      Thanks for all these updates. As I can see reading all the last messages, even the “repaired” watches start to “bubble” again in numerous cases.

      My watch is also affected by these bubbles (see first messages). For NOW it does not affect the HR sensors. So my position would be to wait that Suunto finally manage to find a more robust material for the back case of their watches. I have still more than 1,5 year of warranty running, so I can afford to wait a little bit. The only thing that would change my position is if the bubbles start to impair the HR area… (and in case, I have an “old” S5P for the repair time if needed).

      Cheers

      ? 1 Reply Last reply Reply Quote 0
      • ? Offline
        A Former User @vincent mayousse
        last edited by A Former User

        @vincent-mayousse said in Sensors full of Bubbles, Plastic peels off.:

        So my position would be to wait that Suunto finally manage to find a more robust material

        mine after replacement (4 months a go) works like a charm, so I would suggest to no wait any longer you can’t be sure you have no real problems

        vincent mayousseV E 2 Replies Last reply Reply Quote 0
        • vincent mayousseV Offline
          vincent mayousse @Guest
          last edited by

          @westie said in Sensors full of Bubbles, Plastic peels off.:

          @vincent-mayousse said in Sensors full of Bubbles, Plastic peels off.:

          So my position would be to wait that Suunto finally manage to find a more robust material

          mine after replacement (4 months a go) works like a charm, so I would suggest to no wait any longer you can’t be sure you have no real problems

          Did they change the whole back case? Does your watch have a new serial number? If so, what is-it (at least the first 4 numbers) ?

          ? 1 Reply Last reply Reply Quote 0
          • inkognitoI Offline
            inkognito Platinum Member
            last edited by

            Just one thought. Many people here discuss about the warranty and what will happen if the bubbles reoccur after the end of the warranty period.

            Remember Spartan Trainer? Some batches had an obvious construction problem due to which the plastic watch case broke and the strap got detached.
            Suunto (at least internally) acknowledged the issue and if you read the warranty conditions, you can still find there “We have extended the 24-month warranty for the Suunto Spartan Trainer if the strap is detached from the case.” (https://www.suunto.com/Support/Warranty-information/Sports-Watches-Dive-Computers-and-Precision-instruments/)

            For me, this brings hope for solution even after the end of warranty period in case of obvious construction flaw…

            SV: fingers crossed :D
            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
            Despite some pretty bad luck, I still love Suunto!

            1 Reply Last reply Reply Quote 4
            • ? Offline
              A Former User @vincent mayousse
              last edited by

              @vincent-mayousse yep, yep, 2311.

              1 Reply Last reply Reply Quote 0
              • E Offline
                Elipsus Silver Members @Guest
                last edited by

                @westie you’re a lucky dude, my watch was repaired in August (so, 3 months give or take) and is already bubbling like crazy

                1 Reply Last reply Reply Quote 2
                • A Offline
                  alfredzhong
                  last edited by

                  Same issue. And sent it to the dealer (in Shenzhen China, not to Finland). They said they will not fix this and replaced a new watch for me.
                  This is the old bubbling watch. Just bought it in October without any dangerous usage.

                  4E80CB3C-45CB-4402-9041-5D3F9DFB0675_1_105_c.jpeg

                  Just received the new watch yesterday. It seems with no bubbles. Hope this will not fail.

                  C1B20521-F0A0-44AD-80D3-45A9E0472991_1_102_o.jpeg

                  Suunto Ambit3 Peak: 2017 ~ 2019
                  Apple Watch S5: 2019 ~ 2020
                  Garmin Forerunner 245: 2020 ~ 2023
                  Suunto 9 Peak Pro: Now

                  1 Reply Last reply Reply Quote 4
                  • A Offline
                    alfredzhong
                    last edited by

                    After about half month later, it starts to bubbling again.
                    And as they said they just replaced a new watch (They don’t fix them), I think it will happen again if I send this to them. Maybe they don’t have the recently produced watch (In China here which I don’t know).
                    I have to leave it alone. Hope it will not affect a lot.

                    Suunto Ambit3 Peak: 2017 ~ 2019
                    Apple Watch S5: 2019 ~ 2020
                    Garmin Forerunner 245: 2020 ~ 2023
                    Suunto 9 Peak Pro: Now

                    ? 1 Reply Last reply Reply Quote 0
                    • ? Offline
                      A Former User @alfredzhong
                      last edited by A Former User

                      @alfredzhong Ouch, bad luck! If I were you I would send it back again, why stay with a defective unit as long as it is covered under warranty?

                      A 1 Reply Last reply Reply Quote 0
                      • A Offline
                        alfredzhong @Guest
                        last edited by

                        @robis I’ve contact the customer service and sent the pictures. They said they will tell the engineer and give me a solution.

                        Suunto Ambit3 Peak: 2017 ~ 2019
                        Apple Watch S5: 2019 ~ 2020
                        Garmin Forerunner 245: 2020 ~ 2023
                        Suunto 9 Peak Pro: Now

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          alfredzhong
                          last edited by

                          12b34027-ff1a-4975-a8a2-228583c421b2-IMG_4369.jpeg IMG_4369.jpeg

                          Suunto Ambit3 Peak: 2017 ~ 2019
                          Apple Watch S5: 2019 ~ 2020
                          Garmin Forerunner 245: 2020 ~ 2023
                          Suunto 9 Peak Pro: Now

                          ? 1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User @alfredzhong
                            last edited by A Former User

                            @alfredzhong it happened a friend of mine too, now seems ok after several months. Anyway considering it’s a known problem I guess Suunto would replace it even if out of warranty

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              alfredzhong
                              last edited by

                              4b4f156b-2c34-46b5-bdda-26740d660845-截屏2023-12-25 14.01.02.png 截屏2023-12-25 14.01.02.png

                              The customer service replied to me.
                              Translation: The engineers said that there’s really a batch of watches which had problems with the coating of the OHR sensor. Now we will order a batch of backshells from the Finland. It will take 2~3 months. We will contact you for replacing it when the goods arrives. After that it will not happen again.

                              Luckily there’s a solution.

                              Suunto Ambit3 Peak: 2017 ~ 2019
                              Apple Watch S5: 2019 ~ 2020
                              Garmin Forerunner 245: 2020 ~ 2023
                              Suunto 9 Peak Pro: Now

                              ? 1 Reply Last reply Reply Quote 4
                              • ? Offline
                                A Former User @alfredzhong
                                last edited by

                                @alfredzhong glad to read that!!

                                1 Reply Last reply Reply Quote 1
                                • M Offline
                                  MKPotts Bronze Member
                                  last edited by

                                  Hi,
                                  My second (replacement) sensor is developing small bubbles all over the surface.
                                  I had to send my watch to Suunto in August because it failed completely (wouldn’t turn on) and also had bubbles in a very small area. Suunto replaced the sensor and backplate. 3 months later, the bubbles are back (many more of them) but the watch is still working.
                                  Has anyone kept using their watch for a long time with the bubbles present? Did it eventually cause the watch to fail (like mine the first time)?
                                  I’m asking because I’m supposed to be using the watch as my primary navigation device in a multiday race starting on 14th January. So I don’t have time to send it to Suunto (took 4 weeks last time). But I don’t want to find my watch has failed in the middle of a winter night on a remote hillside.
                                  Thank you!

                                  ? Brad_OlwinB 2 Replies Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @MKPotts
                                    last edited by A Former User

                                    @MKPotts what if you carried a cheststrap/armband with you in the meantime (if HR matters, of course otherwise I would move on without concern)?

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                                    • Brad_OlwinB Offline
                                      Brad_Olwin Moderator @MKPotts
                                      last edited by

                                      @MKPotts One of my S9PP models (an early test model) has no plastic coating on the HR sensor. It is working just fine and should not affect the watch except for HR detection. I would use a belt if you want HR for your race.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      1 Reply Last reply Reply Quote -1
                                      • vincent mayousseV Offline
                                        vincent mayousse
                                        last edited by vincent mayousse

                                        Thanks for sharing, that an information directly provided by Suunto (I mean they “acknowledged” the issue…)
                                        I am pretty sure that my watch elements came from Finland. And I had bubbles too…
                                        By the way it is getting bigger and bigger, and even if it was not the case at the onset of the “bubbling” (see my previous post), I now have the impression that it impairs the HR measurement (some aberrent values during some runs).

                                        1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          MKPotts Bronze Member
                                          last edited by

                                          Thanks everyone for the feedback.

                                          I’m not interested in HR for this race and would turn off the sensor anyway. My concern was that the watch would fail completely, either while running or when charging it at an aid station (given that’s how it failed the first time). But from your feedback I probably don’t need to worry about that. So I’ll take my S9B as a spare in my drop bag rather than carry it.

                                          Hopefully Suunto have identified the problem with the sensor coating now, so when I send it back after the race for repair, it’ll be the last time.

                                          P 1 Reply Last reply Reply Quote 1
                                          • P Offline
                                            pierre545 @MKPotts
                                            last edited by

                                            Hi, I can finally give you some news of my vertical after TWO MONTH at after sale sevice for bubles on the HR sensor….

                                            They had replace the back of the box and the gasket.

                                            During this tow months, I can’t have any information about my wath. After some discutions by chat, anybody know where is it.

                                            I received my wath yesterday. There was only in a cardboard without any protection inside and any apologie.

                                            I am really disappointed of the suunto after sale service.

                                            freeheelerF 1 Reply Last reply Reply Quote 4
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