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    Sensors full of Bubbles, Plastic peels off.

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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    • A Offline
      alfredzhong @Guest
      last edited by

      @robis I’ve contact the customer service and sent the pictures. They said they will tell the engineer and give me a solution.

      Suunto Ambit3 Peak: 2017 ~ 2019
      Apple Watch S5: 2019 ~ 2020
      Garmin Forerunner 245: 2020 ~ 2023
      Suunto 9 Peak Pro: Now

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      • A Offline
        alfredzhong
        last edited by

        12b34027-ff1a-4975-a8a2-228583c421b2-IMG_4369.jpeg IMG_4369.jpeg

        Suunto Ambit3 Peak: 2017 ~ 2019
        Apple Watch S5: 2019 ~ 2020
        Garmin Forerunner 245: 2020 ~ 2023
        Suunto 9 Peak Pro: Now

        ? 1 Reply Last reply Reply Quote 0
        • ? Offline
          A Former User @alfredzhong
          last edited by A Former User

          @alfredzhong it happened a friend of mine too, now seems ok after several months. Anyway considering it’s a known problem I guess Suunto would replace it even if out of warranty

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          • A Offline
            alfredzhong
            last edited by

            4b4f156b-2c34-46b5-bdda-26740d660845-截屏2023-12-25 14.01.02.png 截屏2023-12-25 14.01.02.png

            The customer service replied to me.
            Translation: The engineers said that there’s really a batch of watches which had problems with the coating of the OHR sensor. Now we will order a batch of backshells from the Finland. It will take 2~3 months. We will contact you for replacing it when the goods arrives. After that it will not happen again.

            Luckily there’s a solution.

            Suunto Ambit3 Peak: 2017 ~ 2019
            Apple Watch S5: 2019 ~ 2020
            Garmin Forerunner 245: 2020 ~ 2023
            Suunto 9 Peak Pro: Now

            ? 1 Reply Last reply Reply Quote 4
            • ? Offline
              A Former User @alfredzhong
              last edited by

              @alfredzhong glad to read that!!

              1 Reply Last reply Reply Quote 1
              • M Offline
                MKPotts Bronze Member
                last edited by

                Hi,
                My second (replacement) sensor is developing small bubbles all over the surface.
                I had to send my watch to Suunto in August because it failed completely (wouldn’t turn on) and also had bubbles in a very small area. Suunto replaced the sensor and backplate. 3 months later, the bubbles are back (many more of them) but the watch is still working.
                Has anyone kept using their watch for a long time with the bubbles present? Did it eventually cause the watch to fail (like mine the first time)?
                I’m asking because I’m supposed to be using the watch as my primary navigation device in a multiday race starting on 14th January. So I don’t have time to send it to Suunto (took 4 weeks last time). But I don’t want to find my watch has failed in the middle of a winter night on a remote hillside.
                Thank you!

                ? Brad_OlwinB 2 Replies Last reply Reply Quote 0
                • ? Offline
                  A Former User @MKPotts
                  last edited by A Former User

                  @MKPotts what if you carried a cheststrap/armband with you in the meantime (if HR matters, of course otherwise I would move on without concern)?

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                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @MKPotts
                    last edited by

                    @MKPotts One of my S9PP models (an early test model) has no plastic coating on the HR sensor. It is working just fine and should not affect the watch except for HR detection. I would use a belt if you want HR for your race.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                    • vincent mayousseV Offline
                      vincent mayousse
                      last edited by vincent mayousse

                      Thanks for sharing, that an information directly provided by Suunto (I mean they “acknowledged” the issue…)
                      I am pretty sure that my watch elements came from Finland. And I had bubbles too…
                      By the way it is getting bigger and bigger, and even if it was not the case at the onset of the “bubbling” (see my previous post), I now have the impression that it impairs the HR measurement (some aberrent values during some runs).

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        MKPotts Bronze Member
                        last edited by

                        Thanks everyone for the feedback.

                        I’m not interested in HR for this race and would turn off the sensor anyway. My concern was that the watch would fail completely, either while running or when charging it at an aid station (given that’s how it failed the first time). But from your feedback I probably don’t need to worry about that. So I’ll take my S9B as a spare in my drop bag rather than carry it.

                        Hopefully Suunto have identified the problem with the sensor coating now, so when I send it back after the race for repair, it’ll be the last time.

                        P 1 Reply Last reply Reply Quote 1
                        • P Offline
                          pierre545 @MKPotts
                          last edited by

                          Hi, I can finally give you some news of my vertical after TWO MONTH at after sale sevice for bubles on the HR sensor….

                          They had replace the back of the box and the gasket.

                          During this tow months, I can’t have any information about my wath. After some discutions by chat, anybody know where is it.

                          I received my wath yesterday. There was only in a cardboard without any protection inside and any apologie.

                          I am really disappointed of the suunto after sale service.

                          freeheelerF 1 Reply Last reply Reply Quote 4
                          • freeheelerF Offline
                            freeheeler @pierre545
                            last edited by

                            @pierre545
                            sorry to read that.
                            I’m sure you received a feedback survey and hope you share your thoughts to them, too.
                            it’s fine for us to be informed, but unfortunately we in the forum can’t do anything about it

                            living sideways

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              alfredzhong
                              last edited by

                              Last week i got that the backcases arrived. And i sent the watch to them.
                              Today received the watch. They replaced the whole backcase (Of course the serial number on the backcase changed. But the serial number in OS is still). The serial number looks newer.
                              Hope this time can fix.

                              7a9f0eae-1a5e-4246-b5e5-fa0c2ae24917-394425BC-B4C2-4DC7-BF65-0B2994F68A41_1_102_o.jpeg

                              Suunto Ambit3 Peak: 2017 ~ 2019
                              Apple Watch S5: 2019 ~ 2020
                              Garmin Forerunner 245: 2020 ~ 2023
                              Suunto 9 Peak Pro: Now

                              A 1 Reply Last reply Reply Quote 3
                              • A Offline
                                AntoniusGaius @alfredzhong
                                last edited by

                                @alfredzhong Mine is also after replace 202316xxxx. Bubbling again. Not so crazy as previous one but still… Sorry for bad news. They are replacing defective parts with another defective parts. Good thing is, that mine works correctly for now even with bubbles (they are not on the sensor for now). So I will keep using it until I will have bad readings again.

                                SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                                A 1 Reply Last reply Reply Quote 0
                                • A Offline
                                  alfredzhong @AntoniusGaius
                                  last edited by

                                  @AntoniusGaius Yep. After just several days I already find it. And I will just keep it, not willing to replace until big problem.
                                  Disappointed.

                                  Suunto Ambit3 Peak: 2017 ~ 2019
                                  Apple Watch S5: 2019 ~ 2020
                                  Garmin Forerunner 245: 2020 ~ 2023
                                  Suunto 9 Peak Pro: Now

                                  vincent mayousseV 1 Reply Last reply Reply Quote 2
                                  • vincent mayousseV Offline
                                    vincent mayousse @alfredzhong
                                    last edited by

                                    @alfredzhong @ @AntoniusGaius Sorry to hear that (for both of you) !
                                    This is totally unacceptable! They replace shitty material with another shitty material…
                                    I am so disappointed that within more than 6 months (first posts on this forum/Suunto Vertical dated back in July 23), they still didn’t figure how to solve this problem permanently!!!
                                    Total lack of respect from Suunto. That was probably my last Suunto…

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                                    • E Offline
                                      el_senderos
                                      last edited by

                                      Just contacted Suunto support about the same issue with my Vertical. This is what they responded. What do you think about this?

                                      e1817b84-cdd1-4b66-a2db-35d7dac42e0c-image.png

                                      8d2efa65-0879-4a38-b684-4a7ea242a902-image.png

                                      zhang965Z pavel.samokhaP GiPFELKiNDG 3 Replies Last reply Reply Quote 2
                                      • zhang965Z Offline
                                        zhang965 @el_senderos
                                        last edited by

                                        This post is deleted!
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                                        • pavel.samokhaP Offline
                                          pavel.samokha @el_senderos
                                          last edited by pavel.samokha

                                          @el_senderos your watch needs to be sent to service for backcase replacement

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          E 1 Reply Last reply Reply Quote 0
                                          • E Offline
                                            el_senderos @pavel.samokha
                                            last edited by

                                            @pavel-samokha Thank you for your response. Funny how the customer support just told me that this is of no concern and I should just peel the plastic cover of. Like it wasn’t a known issue. It just sucks to not have the watch for some time as I’m currently preparing for an ultra Marathon and depend on the watch and the delays seem to be pretty bad from what i read on this forum.

                                            1 Reply Last reply Reply Quote 1
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