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    Sensors full of Bubbles, Plastic peels off.

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    246 Posts 54 Posters 27.5k Views
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    • M Offline
      MKPotts Bronze Member
      last edited by

      Thanks everyone for the feedback.

      I’m not interested in HR for this race and would turn off the sensor anyway. My concern was that the watch would fail completely, either while running or when charging it at an aid station (given that’s how it failed the first time). But from your feedback I probably don’t need to worry about that. So I’ll take my S9B as a spare in my drop bag rather than carry it.

      Hopefully Suunto have identified the problem with the sensor coating now, so when I send it back after the race for repair, it’ll be the last time.

      P 1 Reply Last reply Reply Quote 1
      • P Offline
        pierre545 @MKPotts
        last edited by

        Hi, I can finally give you some news of my vertical after TWO MONTH at after sale sevice for bubles on the HR sensor….

        They had replace the back of the box and the gasket.

        During this tow months, I can’t have any information about my wath. After some discutions by chat, anybody know where is it.

        I received my wath yesterday. There was only in a cardboard without any protection inside and any apologie.

        I am really disappointed of the suunto after sale service.

        freeheelerF 1 Reply Last reply Reply Quote 4
        • freeheelerF Offline
          freeheeler @pierre545
          last edited by

          @pierre545
          sorry to read that.
          I’m sure you received a feedback survey and hope you share your thoughts to them, too.
          it’s fine for us to be informed, but unfortunately we in the forum can’t do anything about it

          living sideways

          1 Reply Last reply Reply Quote 0
          • A Offline
            alfredzhong
            last edited by

            Last week i got that the backcases arrived. And i sent the watch to them.
            Today received the watch. They replaced the whole backcase (Of course the serial number on the backcase changed. But the serial number in OS is still). The serial number looks newer.
            Hope this time can fix.

            7a9f0eae-1a5e-4246-b5e5-fa0c2ae24917-394425BC-B4C2-4DC7-BF65-0B2994F68A41_1_102_o.jpeg

            Suunto Ambit3 Peak: 2017 ~ 2019
            Apple Watch S5: 2019 ~ 2020
            Garmin Forerunner 245: 2020 ~ 2023
            Suunto 9 Peak Pro: Now

            A 1 Reply Last reply Reply Quote 3
            • A Offline
              AntoniusGaius @alfredzhong
              last edited by

              @alfredzhong Mine is also after replace 202316xxxx. Bubbling again. Not so crazy as previous one but still… Sorry for bad news. They are replacing defective parts with another defective parts. Good thing is, that mine works correctly for now even with bubbles (they are not on the sensor for now). So I will keep using it until I will have bad readings again.

              SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

              A 1 Reply Last reply Reply Quote 0
              • A Offline
                alfredzhong @AntoniusGaius
                last edited by

                @AntoniusGaius Yep. After just several days I already find it. And I will just keep it, not willing to replace until big problem.
                Disappointed.

                Suunto Ambit3 Peak: 2017 ~ 2019
                Apple Watch S5: 2019 ~ 2020
                Garmin Forerunner 245: 2020 ~ 2023
                Suunto 9 Peak Pro: Now

                vincent mayousseV 1 Reply Last reply Reply Quote 2
                • vincent mayousseV Offline
                  vincent mayousse @alfredzhong
                  last edited by

                  @alfredzhong @ @AntoniusGaius Sorry to hear that (for both of you) !
                  This is totally unacceptable! They replace shitty material with another shitty material…
                  I am so disappointed that within more than 6 months (first posts on this forum/Suunto Vertical dated back in July 23), they still didn’t figure how to solve this problem permanently!!!
                  Total lack of respect from Suunto. That was probably my last Suunto…

                  1 Reply Last reply Reply Quote 2
                  • System referenced this topic on
                  • E Offline
                    el_senderos
                    last edited by

                    Just contacted Suunto support about the same issue with my Vertical. This is what they responded. What do you think about this?

                    e1817b84-cdd1-4b66-a2db-35d7dac42e0c-image.png

                    8d2efa65-0879-4a38-b684-4a7ea242a902-image.png

                    zhang965Z pavel.samokhaP GiPFELKiNDG 3 Replies Last reply Reply Quote 2
                    • zhang965Z Offline
                      zhang965 @el_senderos
                      last edited by

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • pavel.samokhaP Offline
                        pavel.samokha @el_senderos
                        last edited by pavel.samokha

                        @el_senderos your watch needs to be sent to service for backcase replacement

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        E 1 Reply Last reply Reply Quote 0
                        • E Offline
                          el_senderos @pavel.samokha
                          last edited by

                          @pavel-samokha Thank you for your response. Funny how the customer support just told me that this is of no concern and I should just peel the plastic cover of. Like it wasn’t a known issue. It just sucks to not have the watch for some time as I’m currently preparing for an ultra Marathon and depend on the watch and the delays seem to be pretty bad from what i read on this forum.

                          1 Reply Last reply Reply Quote 1
                          • GiPFELKiNDG Offline
                            GiPFELKiND Silver Members @el_senderos
                            last edited by

                            @el_senderos sounds like a incompetend Service 😬 If you peel of the coating like the suunto service say to you your guarante is away … 🙈🙄 How could they Tell you this… Sent it to repair!!!

                            If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                            E 1 Reply Last reply Reply Quote 2
                            • E Offline
                              el_senderos @GiPFELKiND
                              last edited by

                              @GiPFELKiND Yes, probably have to do so. tried another time with someone else and they comically told me to go to a watch mechanic to fix the problem. I mean a WATCH MECHANIC - working on a tech device - cmon. I wonder where and how their customer support is trained.

                              1 Reply Last reply Reply Quote 0
                              • EfejotaE Offline
                                Efejota Bronze Member
                                last edited by

                                In my case, I contacted them today and instructed me to place a Service Order. They told me “it happens rarely”. I already placed the order.Captura de pantalla 2024-02-23 a las 14.40.21.png

                                E 1 Reply Last reply Reply Quote 0
                                • E Offline
                                  el_senderos @Efejota
                                  last edited by

                                  @Efejota I just hope that it will be fixed forever. It clearly can’t be a problem due to sweat or chemicals as my unit had bubbles straight out the box but i just thought that it was normal unit the coating actually started peeling off.

                                  1 Reply Last reply Reply Quote 0
                                  • A Offline
                                    AntoniusGaius
                                    last edited by

                                    OK folks, I’m back again with my bubbles issue. Today my patience is over. I sent my SPP9 to seller back again. I want my money back, because the service is probably not able to permanently solve this issue. This is second time I have exact the same issue.
                                    I bought my watch for training purposes, not for having them in service center for months. I’m really frustrated. And when I saw the communication with service center above, I already lost my remaining loyalty to my beloved SUUNTO.
                                    Is there any chance that Race hasn’t this sensor problem?
                                    After update I was really happy with the watch, even the readings from the sensor were good enough. But coating is peeling again off as hell and nobody from SUUNTO cares. I have never seen any official information, that they have faulty batch of sensors. Even worse – they use this faulty sensors as spare parts for warranty repairs. Shame.

                                    IMG_3965_1.jpg

                                    SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                                    ? JacobusJ 2 Replies Last reply Reply Quote 3
                                    • ? Offline
                                      A Former User @AntoniusGaius
                                      last edited by

                                      @AntoniusGaius said in Sensors full of Bubbles, Plastic peels off.:

                                      I bought my watch for training purposes, not for having them in service center for months

                                      I see, hope service gets better

                                      A 1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        AntoniusGaius @Guest
                                        last edited by

                                        @robis Last time it was exactly 30 days…

                                        SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                                        ? Brad_OlwinB 2 Replies Last reply Reply Quote 1
                                        • ? Offline
                                          A Former User @AntoniusGaius
                                          last edited by

                                          @AntoniusGaius I know they have had difficulty finding replacement parts, and this unfortunately has lengthened the service time

                                          1 Reply Last reply Reply Quote 0
                                          • JacobusJ Offline
                                            Jacobus @AntoniusGaius
                                            last edited by

                                            @AntoniusGaius It’s bizarre that this happens to you twice!
                                            The pins used for charging also look strange, these are normally chrome plated but in the photo they look like they are made of copper and the chrome has come off.

                                            A 1 Reply Last reply Reply Quote 0
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