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    Sensors full of Bubbles, Plastic peels off.

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    246 Posts 54 Posters 27.5k Views
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    • A Offline
      alfredzhong @AntoniusGaius
      last edited by

      @AntoniusGaius Yep. After just several days I already find it. And I will just keep it, not willing to replace until big problem.
      Disappointed.

      Suunto Ambit3 Peak: 2017 ~ 2019
      Apple Watch S5: 2019 ~ 2020
      Garmin Forerunner 245: 2020 ~ 2023
      Suunto 9 Peak Pro: Now

      vincent mayousseV 1 Reply Last reply Reply Quote 2
      • vincent mayousseV Offline
        vincent mayousse @alfredzhong
        last edited by

        @alfredzhong @ @AntoniusGaius Sorry to hear that (for both of you) !
        This is totally unacceptable! They replace shitty material with another shitty material…
        I am so disappointed that within more than 6 months (first posts on this forum/Suunto Vertical dated back in July 23), they still didn’t figure how to solve this problem permanently!!!
        Total lack of respect from Suunto. That was probably my last Suunto…

        1 Reply Last reply Reply Quote 2
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        • E Offline
          el_senderos
          last edited by

          Just contacted Suunto support about the same issue with my Vertical. This is what they responded. What do you think about this?

          e1817b84-cdd1-4b66-a2db-35d7dac42e0c-image.png

          8d2efa65-0879-4a38-b684-4a7ea242a902-image.png

          zhang965Z pavel.samokhaP GiPFELKiNDG 3 Replies Last reply Reply Quote 2
          • zhang965Z Offline
            zhang965 @el_senderos
            last edited by

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • pavel.samokhaP Offline
              pavel.samokha @el_senderos
              last edited by pavel.samokha

              @el_senderos your watch needs to be sent to service for backcase replacement

              Opinions expressed are solely my own and do not express the views or opinions of my employer

              E 1 Reply Last reply Reply Quote 0
              • E Offline
                el_senderos @pavel.samokha
                last edited by

                @pavel-samokha Thank you for your response. Funny how the customer support just told me that this is of no concern and I should just peel the plastic cover of. Like it wasn’t a known issue. It just sucks to not have the watch for some time as I’m currently preparing for an ultra Marathon and depend on the watch and the delays seem to be pretty bad from what i read on this forum.

                1 Reply Last reply Reply Quote 1
                • GiPFELKiNDG Offline
                  GiPFELKiND Silver Members @el_senderos
                  last edited by

                  @el_senderos sounds like a incompetend Service 😬 If you peel of the coating like the suunto service say to you your guarante is away … 🙈🙄 How could they Tell you this… Sent it to repair!!!

                  If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                  E 1 Reply Last reply Reply Quote 2
                  • E Offline
                    el_senderos @GiPFELKiND
                    last edited by

                    @GiPFELKiND Yes, probably have to do so. tried another time with someone else and they comically told me to go to a watch mechanic to fix the problem. I mean a WATCH MECHANIC - working on a tech device - cmon. I wonder where and how their customer support is trained.

                    1 Reply Last reply Reply Quote 0
                    • EfejotaE Offline
                      Efejota Bronze Member
                      last edited by

                      In my case, I contacted them today and instructed me to place a Service Order. They told me “it happens rarely”. I already placed the order.Captura de pantalla 2024-02-23 a las 14.40.21.png

                      E 1 Reply Last reply Reply Quote 0
                      • E Offline
                        el_senderos @Efejota
                        last edited by

                        @Efejota I just hope that it will be fixed forever. It clearly can’t be a problem due to sweat or chemicals as my unit had bubbles straight out the box but i just thought that it was normal unit the coating actually started peeling off.

                        1 Reply Last reply Reply Quote 0
                        • A Offline
                          AntoniusGaius
                          last edited by

                          OK folks, I’m back again with my bubbles issue. Today my patience is over. I sent my SPP9 to seller back again. I want my money back, because the service is probably not able to permanently solve this issue. This is second time I have exact the same issue.
                          I bought my watch for training purposes, not for having them in service center for months. I’m really frustrated. And when I saw the communication with service center above, I already lost my remaining loyalty to my beloved SUUNTO.
                          Is there any chance that Race hasn’t this sensor problem?
                          After update I was really happy with the watch, even the readings from the sensor were good enough. But coating is peeling again off as hell and nobody from SUUNTO cares. I have never seen any official information, that they have faulty batch of sensors. Even worse – they use this faulty sensors as spare parts for warranty repairs. Shame.

                          IMG_3965_1.jpg

                          SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                          ? JacobusJ 2 Replies Last reply Reply Quote 3
                          • ? Offline
                            A Former User @AntoniusGaius
                            last edited by

                            @AntoniusGaius said in Sensors full of Bubbles, Plastic peels off.:

                            I bought my watch for training purposes, not for having them in service center for months

                            I see, hope service gets better

                            A 1 Reply Last reply Reply Quote 0
                            • A Offline
                              AntoniusGaius @Guest
                              last edited by

                              @robis Last time it was exactly 30 days…

                              SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                              ? Brad_OlwinB 2 Replies Last reply Reply Quote 1
                              • ? Offline
                                A Former User @AntoniusGaius
                                last edited by

                                @AntoniusGaius I know they have had difficulty finding replacement parts, and this unfortunately has lengthened the service time

                                1 Reply Last reply Reply Quote 0
                                • JacobusJ Offline
                                  Jacobus @AntoniusGaius
                                  last edited by

                                  @AntoniusGaius It’s bizarre that this happens to you twice!
                                  The pins used for charging also look strange, these are normally chrome plated but in the photo they look like they are made of copper and the chrome has come off.

                                  A 1 Reply Last reply Reply Quote 0
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @AntoniusGaius
                                    last edited by

                                    @AntoniusGaius I just sent my S9PP in for bubbles on the HR sensor from the US. Was 1,5 weeks to return. I was very pleased.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    matthinshM A 2 Replies Last reply Reply Quote 2
                                    • matthinshM Offline
                                      matthinsh Bronze Member @Brad_Olwin
                                      last edited by

                                      @Brad_Olwin Very pleased that you had to send your watch in for servicing due to a hardware defect? How very odd!

                                      ? Brad_OlwinB 2 Replies Last reply Reply Quote -1
                                      • ? Offline
                                        A Former User @matthinsh
                                        last edited by

                                        @matthinsh said in Sensors full of Bubbles, Plastic peels off.:

                                        @Brad_Olwin Very pleased

                                        Was 1,5 weeks to return
                                        
                                        1 Reply Last reply Reply Quote 3
                                        • Brad_OlwinB Offline
                                          Brad_Olwin Moderator @matthinsh
                                          last edited by Brad_Olwin

                                          @matthinsh Why do you find that odd? I purchased this watch for myself. Clearly there was an issue with the coating on the HR module. I had it serviced and the Suunto Service does not know that I test for Suunto, it was handled by the standard methods. I filled out a warranty return with proof of purchase and photos of the issue. Sent the watch off, checked the progress and it was returned 1.5 weeks later.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          E matthinshM 2 Replies Last reply Reply Quote 1
                                          • E Offline
                                            Elipsus Silver Members @Brad_Olwin
                                            last edited by

                                            @Brad_Olwin damn dude, you are luckkkkkkyyy

                                            1 Reply Last reply Reply Quote 0
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