Heart rate not detected
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@Brad_Olwin said in Heart rate not detected:
@Luis-Andés-Olmedo I have not received feedback yet about the bug report.
Thank you
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@Luis-Andés-Olmedo exactly the same for me. Seems like the sensor will stop detecting HR if you don’t wear it continuously. Anyways I was in contact with support team as advised by someone here, sent in my watch for repair and they sent a replacement set to me. I just got it back 2 days back . So far so good, but will monitor again
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo exactly the same for me. Seems like the sensor will stop detecting HR if you don’t wear it continuously. Anyways I was in contact with support team as advised by someone here, sent in my watch for repair and they sent a replacement set to me. I just got it back 2 days back . So far so good, but will monitor again
Thank you. Happened again tonight 🧐. A bit tired already
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@Luis-Andés-Olmedo sorry to hear that… I believe this should be an hardware issue or suunto will not be sending me a replacement watch. Maybe you can get in touch with support and send in your watch . All in, took me just slightly more than a week to get my watch back. Kudos to the suunto for being really efficient!
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo sorry to hear that… I believe this should be an hardware issue or suunto will not be sending me a replacement watch. Maybe you can get in touch with support and send in your watch . All in, took me just slightly more than a week to get my watch back. Kudos to the suunto for being really efficient!
Thank you! I am considering to do that (did you contact suunto support here on the forum or any other way?).
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@Brad_Olwin it happened again the last two nights (logs sent to Suunto both days)
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@Luis-Andés-Olmedo I contacted support using the suunto app… they then advised me to send in my watch, gave me a link to do so.
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo I contacted support using the suunto app… they then advised me to send in my watch, gave me a link to do so.
Thank you! I’ll do it
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@Luis-Andés-Olmedo I agree, contacting via chat in the app has been good for me. I had a defective Suunto Wing and it was replaced quickly.
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So I did it and they asked me to sent the watch to Suunto. I will do it this week…
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My race is departing from Munich today… let’s see how long it takes to have it back (although I honestly doubt it is a HW issue but SW one)
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@Luis-Andés-Olmedo said in Heart rate not detected:
My race is departing from Munich today… let’s see how long it takes to have it back (although I honestly doubt it is a HW issue but SW one)
Suunto has already received the watch, they say estimated time for repair is 20 days :(.
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@Luis-Andés-Olmedo 20 days is long! Mine too total of 8 days including the sending and delivery of watch .
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo 20 days is long! Mine too total of 8 days including the sending and delivery of watch .
Sending and delivery has been really fast (one day). I hope it takes less than 20 days for them to sent it back
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FYI: 8 days since Suunto received the watch and the status is still “product received”. Seems like it is going to take a while having my Race back…
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@Luis-Andés-Olmedo hope u got back your watch, or a replacement
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo hope u got back your watch, or a replacement
Neither one nor the other
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I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.
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@Luis-Andés-Olmedo said in Heart rate not detected:
I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.
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@Luis-Andés-Olmedo That’s…the same excuse they had in July of last year
In more than 6 month they still didn’t sort it out ?..pffffffffffff
