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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • L Offline
      loches
      last edited by

      Hey!

      Since about 2 weeks the heart rate measurement on my Suunto 9 Peak Pro stops every few days.
      Always realize that when I don’t get sleep/HRV Data because of the missing heart rate data… very annoying.
      Of course 24/7 heart rate measurement is on.

      Need to restart the watch every time this happens - heart rate measurement works well straight after the restart…

      Any ideas what the problem is or even better, how to fix it? 😬

      Brad_OlwinB S 3 Replies Last reply Reply Quote 4
      • Brad_OlwinB Offline
        Brad_Olwin Moderator @loches
        last edited by

        @loches
        What firmware? When this happens do the LEDs stop flashing on the wrist side of the watch? Finally, is the coating over the HR sensor intact?

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        Werner-Wilfried WasicsekW 1 Reply Last reply Reply Quote 0
        • Werner-Wilfried WasicsekW Offline
          Werner-Wilfried Wasicsek @Brad_Olwin
          last edited by Werner-Wilfried Wasicsek

          @Brad_Olwin said in Heart Rate Measurement stops:

          What firmware? When this happens do the LEDs stop flashing on the wrist side of the watch? Finally, is the coating over the HR sensor intact?

          The same happens to me also. I’m on the latest S9PP Firmware (2.30.38) and the coating is intact. It happens at night and I notice it as the sleep is detected only until the HR measurments stops (usualy the sleep detection is very good) and yes, the LEDs stops working, nothing flashes anymore. After a soft reset everything works again for about a week. I also sent the logs to Suunto if that helps…

          1 Reply Last reply Reply Quote 0
          • B Offline
            Bouli
            last edited by

            Hello,
            same for me ! … I’m on last firmware (2.30.38) too… and never appear with the previous Firmware.
            sometimes (every weeks ?) Leds stops during the night and soft reset is necessary…
            Thanks for help

            1 Reply Last reply Reply Quote 1
            • J Offline
              Janne Leppamaki Bronze Member
              last edited by

              This has happened for my S9PP maybe 2-3 times now with .38 FW. Softreset fixes the problem

              1 Reply Last reply Reply Quote 0
              • Brad_OlwinB Offline
                Brad_Olwin Moderator @loches
                last edited by

                @loches and others, thanks for the information. I will test this on my 9PP with current field-test firmware to determine if this occurs with my unit.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 1
                • E Offline
                  erikkooistra
                  last edited by

                  Happend twice to me as wel in 3 weeks since purchase. HR stoppes about 4 hours after measuring sleep. After a soft reset it works again.

                  pilleusP 1 Reply Last reply Reply Quote 0
                  • pilleusP Offline
                    pilleus @erikkooistra
                    last edited by

                    @erikkooistra said in Heart Rate Measurement stops:

                    Happend twice to me as wel in 3 weeks since purchase. HR stoppes about 4 hours after measuring sleep. After a soft reset it works again.

                    For me it happened twice within the last 7 days. After 4 hours of measuring sleep.

                    Now the watch will begin its return journey … 🤙

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
                    Suunto Spartan Ultra Stealth Titanium

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      Matúš Bronze Member
                      last edited by

                      Hi all,

                      same here!😑😑

                      Usually it happens to me twice a week: I wake up and HR sensor green light is not working at all, so I need to soft reset the watch to reinitialise the sensor.

                      It’s really really annoying…

                      @Brad_Olwin, do you have updates on this issue?

                      Suunto 9 Peak Pro Titanium Slate
                      Suunto Spartan Sport

                      #swatt

                      1 Reply Last reply Reply Quote 0
                      • thailonT Offline
                        thailon Bronze Member
                        last edited by

                        Same for me. I have to soft reset every 3 days 😞 I think it was pointed somewhere in this forum the issue is related to last firmware bug (I see my green light always flashing). It drains battery a lot.


                        T3c, Quest, Ambit3 Peak, 9PP, Vertical

                        M 1 Reply Last reply Reply Quote 1
                        • M Offline
                          Matúš Bronze Member @thailon
                          last edited by

                          @thailon said in Heart Rate Measurement stops:

                          (I see my green light always flashing). It drains battery a lot.

                          This behaviour is the opposite of mine, i.e., the green light is like turned off, so it does not flash at all. At least, my battery is not draining…😓

                          Suunto 9 Peak Pro Titanium Slate
                          Suunto Spartan Sport

                          #swatt

                          thailonT 1 Reply Last reply Reply Quote 0
                          • thailonT Offline
                            thailon Bronze Member @Matúš
                            last edited by

                            @Matúš flashing all day ends up being dark after some time in my case 😞 If I would not reset, it would be not flashing.


                            T3c, Quest, Ambit3 Peak, 9PP, Vertical

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              Ariel
                              last edited by

                              Hello! Sorry for my mistakes with the language.
                              Since January 2024, my Suunto 9 peak pro stops measuring heart rate at night. In the morning the LED lights are off and it doesn’t work again if I don’t turn the clock on and off. I already did soft resets and a hard reset but the problem comes back after a few days. I bought the watch in August 2023 and it started crashing in January 2024, when I updated the firmware to 2.30.38. Suunto support chat indicated that I should send it to warranty, but I live in Argentina and we do not have Suunto service here.
                              Can anyone share experience? Thank you!

                              M 1 Reply Last reply Reply Quote 0
                              • M Offline
                                Matúš Bronze Member @Ariel
                                last edited by

                                @Ariel, hi!

                                Same here, with as well a 9PP: I woke up and the flashing light was off, with all the consequences related to the HR, HRV, resources, etc… So, I need to soft rest the watch to restart the HR sensor.

                                This problem has happened to me mainly between December and January, about a half a dozen times; in February, not at all.

                                I do not know where the problem comes from, actually, I only soft reset the watch at that times and for now, it never happen again (🤞🤞); nothing has became know by the Suunto insiders here on the forum.

                                Suunto 9 Peak Pro Titanium Slate
                                Suunto Spartan Sport

                                #swatt

                                freeheelerF M 2 Replies Last reply Reply Quote 0
                                • freeheelerF Offline
                                  freeheeler @Matúš
                                  last edited by

                                  @Matúš
                                  it’s known and reported

                                  living sideways

                                  M 1 Reply Last reply Reply Quote 3
                                  • M Offline
                                    Matúš Bronze Member @freeheeler
                                    last edited by

                                    @freeheeler said in Heart Rate Measurement stops:

                                    @Matúš
                                    it’s known and reported

                                    ≠ it’s known what is going on…😜

                                    Suunto 9 Peak Pro Titanium Slate
                                    Suunto Spartan Sport

                                    #swatt

                                    1 Reply Last reply Reply Quote 1
                                    • M Offline
                                      Matúš Bronze Member @Matúš
                                      last edited by

                                      @Matúš said in Heart Rate Measurement stops:

                                      This problem has happened to me mainly between December and January, about a half a dozen times; in February, not at all.

                                      Well… It happened again last night.😢

                                      Anyway, I do not know if this could be a hint to solve this issue, but…

                                      Following my daily routine, I’m almost certain that since the last time the OHR sensor has crashed I always synchronized the watch twice a day, so once in the morning (some hours after waking up) and once in the late afternoon/evening (let’s say, around the dinner time), but definitely before night time.

                                      Yesterday, I have synchronized the watch only once in the early afternoon, so no synchronization before going to bed. Then, around midnight, the OHR sensor has crashed and this morning I did the watch soft-reset.

                                      I know that this hypothesis may sounds strange and out of context with respect to the issue, but it’s the only “anomaly” that I’m able to associate to the last OHR sensor crash.

                                      Suunto 9 Peak Pro Titanium Slate
                                      Suunto Spartan Sport

                                      #swatt

                                      pilleusP 1 Reply Last reply Reply Quote 0
                                      • pilleusP Offline
                                        pilleus @Matúš
                                        last edited by

                                        @Matúš said in Heart Rate Measurement stops:

                                        Anyway, I do not know if this could be a hint to solve this issue, but…

                                        You may be right. I sync my S9PP every hour (this happens with the external app macrodroid to have the correct data for the sync to Google Fit) and since that procedure I never had a stop of the heart rate measurement in the night. Before it happened 2 times a week …

                                        https://www.instagram.com/moves.are.life/
                                        Suunto Vertical Black Lime
                                        Suunto 9 Peak Pro Black
                                        Suunto Spartan Ultra Stealth Titanium

                                        M 1 Reply Last reply Reply Quote 1
                                        • M Offline
                                          Matúš Bronze Member @pilleus
                                          last edited by

                                          @pilleus, “It is the same motif three times repeated. That cannot be coincidence” it is said by Poirot in a Christie’s novel…

                                          Then, waiting for the third coincidence!😝 😉

                                          Suunto 9 Peak Pro Titanium Slate
                                          Suunto Spartan Sport

                                          #swatt

                                          thailonT 1 Reply Last reply Reply Quote 0
                                          • thailonT Offline
                                            thailon Bronze Member @Matúš
                                            last edited by

                                            @Matúš 😀😀 byť I do synch 6x per day at least and still it does happen. I found one case when it always crashes - it’s if I start to log activity (hr belt, wrist unit hr off) and finish. If I do not restart after synch, it does crashes.

                                            And if the battery is close to 0%, but happened once, so I can’t confirm association to issue.


                                            T3c, Quest, Ambit3 Peak, 9PP, Vertical

                                            M 1 Reply Last reply Reply Quote 1
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