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HR stopped working sometimes yesterday (I think). I needed to soft reset. POssible to send log in order to debug ?

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  • T Offline
    treizeXiii
    last edited by 25 Feb 2024, 09:45

    Hello,

    The HR reader stopped working sometimes yesterday.

    I needed to soft reset in order to make it work again.

    Is there anyway I could send a log, in order for the dev to figure it out (for next FW update) ?

    Thank you

    Yan

    B 1 Reply Last reply 25 Feb 2024, 18:47 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @treizeXiii
      last edited by 25 Feb 2024, 18:47

      @treizeXiii Yes but you need to send logs ASAP after the issue. Then PM me with approximate time the OHR stopped, the time and date logs sent and the email you use to log into the Suunto app. I can forward a bug report to Suunto.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      T 1 Reply Last reply 25 Feb 2024, 19:56 Reply Quote 0
      • T Offline
        treizeXiii @Brad_Olwin
        last edited by 25 Feb 2024, 19:56

        @Brad_Olwin

        Thank you. Pm and log sent.

        Regard

        Yan

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