Unfortunately time to go back to Garmin.

A Former User

@GiPFELKiND what’s wrong with saying my watch works? perception of problems is very subjective and what bothers you doesn’t imply the same for others. both situations are still legitimate though. yes, mine has bugs as well but again, I don’t care that much because the basic functionality works as intended for me or I do not care of that issue. like everyone else here I reported my problems and complaints once and now I sit and wait. What else can I do? bore others by asking the same things ad nauseam? no, this forum cannot help me to solve the known problems. try to flood support with your complaints or change brand if you’re so disgusted

sartoric

@GiPFELKiND said in Unfortunately time to go back to Garmin.:

@Luis-Andés-Olmedo it would be great to got time frame official from SUUNTO

You’re beating the rotten horse here (dead a long time ago) you know that, isn’t it?

Audaxjoe

@robis said in Unfortunately time to go back to Garmin.:

@GiPFELKiND what’s wrong with saying my watch works? perception of problems is very subjective and what bothers you doesn’t imply the same for others. both situations are still legitimate though. yes, mine has bugs as well but again, I don’t care that much because the basic functionality works as intended for me or I do not care of that issue. like everyone else here I reported my problems and complaints once and now I sit and wait. What else can I do? bore others by asking the same things ad nauseam? no, this forum cannot help me to solve the known problems. try to flood support with your complaints or change brand if you’re so disgusted

Agree, I am very happy with the Vertical, it does what I bought it for very well. And if it has any bugs I am not aware of them or they do not matter to me.

I came from Garmin, they are also excellent buys. You have to choose what fits in with you. Ironically I do always remember people complaining on the Garmin forum that they wouldn’t give a timeframe for bug fixes and people saying they were beta testers.

Enjoy which ever brand you choose, we have the most amazing choice of outdoor watches.

Todd Danielczyk

@robis the way I see it the product is usable and not bricked. Suunto fixes through iteration and these are done for a substantial “lifetime” of the product. They stand by it.

If I wanted open source to tweak everything at the risk of bricking it, there are products out there. If I wanted quick fixes but forced to buy the latest features, that is also out there.

Maybe Suunto plays in to my sense of delayed gratification, but the updates improve the usage for me and I’ve come to know it’s always during the two “sports seasons” winter and summer.

GiPFELKiND

@Luis-Andés-Olmedo said in Unfortunately time to go back to Garmin.:

Waiting without knowing what will be in that next update?

Thats how it works in Suunto. No one here change things for a update. No one knows in which way some people here write the problems from some users to the official support Team. You have to sent log Files and some admin write everyone to suunto. I dont know. So we as the “normal” people will not know what there will come in some next Updates. And WE never know if the next update come… For example: the Vertical is out since may 2023 and until today the new CTL TSB ATL widget isnt corrected until today. Really? 10 month!? If i thing about that than i dont know if suunto had proof the software before rolling Out or they didnt!? But we could hope that some problems gonna solved with the next Update, but how much new bugs will come? Last bad thing the missing contour lines in the new updated maps Higher Zoom level as 500m. Why suunto? But the new coop with the utmb … They have to solve their Software Problems very fast

Brad_Olwin

@GiPFELKiND said in Unfortunately time to go back to Garmin.:

@Luis-Andés-Olmedo said in Unfortunately time to go back to Garmin.:

Waiting without knowing what will be in that next update?

. For example: the Vertical is out since may 2023 and until today the new CTL TSB ATL widget isnt corrected until today. Really? 10 month!?

For me on production firmware with Vertical my CTL, ATL and TSB are correct so this is not affecting everyone! I have this to you before but you ignore it. Maybe a more complicated bug than you think. Here the testers try to help by informing you that something is corrected. When all you do is complain I am less inclined to say anything. We are under an NDA so we probably shouldn’t. Suunto has decided how they want to implement updates whether or not we agree. Perhaps accept this.

ggrego

Je suis d’accord avec vous 10 mois pour un bug ? Pas normal du tout et toujours rien au niveau mise à jour j’ai le sentiment que une fois la montre vendu et payer 800e suunto continue sont petits chemins il sorte des nouvelles couleurs de race super
Les bugs dedans c’est cadeau mais c’est pas grave sa sera réglé dans la prochaine mise à jour
Je pense qu’il sont perdu niveau logiciel et incapable de résoudre ces problèmes c’est tout

wakarimasen

I’m a Garmin & Suunto ‘wearer,’ and must admit I like different things about each one.

For Suunto:

my 9PP looks great - much nicer than my Forerunner 955
I’m only interested in one watch face (the one showing 24 hour ‘sunrise/ sunset’ with midday being at 12 o’clock) which has all I need
I like the simplicity for general use, and really appreciate the ethos behind the brand
the app provides an excellent long-term view of fitness (much like Intervals. ICU)
for me, sleep tracking is very good, although I know this is very dependant on the wearer
the route planning in the app is much better than Garmin in some aspects - particularly when you are in a new city and want to plan a route to see the highlights of the area!

For Garmin:
My 955 is an excellent runners watch, with a number of features that I would love to see in the 9PP, such as:

the ability to ‘generate’ a running route using the watch itself (I’m guessing using local tracks) which is great if you travel a lot to new areas and just want to run…
a large clear screen, which is just easier for me to read (when running) compared with the 9PP
the ability to set multiple zones as targets for a run - i.e. zone 1 & 2, rather than just zone 2 - along with a tone/ vibrate alert for too high, combined with a vibrate alert for ‘back on target.’ This allows you to just run without looking at the watch all the time, which is what running is all about - no?
having multiple targets for a run, including pace and zones etc.
being able to provide ‘activity’ data to Intervals.ICU (etc) in addition to training data

All in all, I swap between the two quite a lot, but favour the Garmin for running.
Looking forward to the next firmware update to see what it brings!

ggrego

Je viens de chez Garmin j’ai eu 2 phénix et forerunner 945 et 955 ma 955 a fonctionner 2mois et ensuite hs j’ai donné 1 coup de téléphone et 2 semaine après j’ai reçu une montre neuve et ensuite je suis passé sur la vertical rien à redire sur la montre en elle même elle est top pour moi mais au niveau communication il y a un problème chez suunto j’ai contacté le sav pour le ctl … Il mon dit qu’il était pas au courant alors que le problème était connu… j’ai posé 2 questions au sav il y a 2 semaine et pas de nouvelles
C’est juste qu’il pourrait communiquer un peu plus avec leur client si il tienne à les garder
Et résoudre les problèmes avec plus de réactivité

sartoric

@sartoric said in Unfortunately time to go back to Garmin.:

@GiPFELKiND said in Unfortunately time to go back to Garmin.:

@Luis-Andés-Olmedo it would be great to got time frame official from SUUNTO

You’re BEATING the rotten horse here (dead a long time ago) you know that, isn’t it?

I don’t know if people downvoted because of the typo (being / beating)

Tieutieu

We don’t and will never have the same sensibility and definition for bugs.
Ok CTL one day difference is a point. But honestly…what does it change for training ???
When I want to get some analyse I go anyway into the app.
And when you know that your ctl is at 87 or 86, what difference it makes ??
About contour lines, it’s a choice for now, not a bug…if it would have been this way from launch, it would be asked as a requested evolution.
I have few « bugs » sometimes : when exercicing with personnal sport mode with touchscreen activated, sometimes touchscreen doesn’t work. Happened yesterday. Can’t relate it to any particular action. But It doesn’t make my SV unusable. But It’s annoying.

Every software company his dealing with bugs and has to sort them by priority.

what is critical (crashes…)
what is not working (apps selection that was not working…)
what is annoying but doesn’t avoid to use it (I would place « CTL » here).

And all aside you have all the new features development.

And every release can bring some « regression bugs ».

Enjoy your watches, keep reporting every bugs.
I will continue to do so, with kind mind.
But I’m not a Suunto developper so I will never ask them why they don’t go faster for update realese !

I personally never had a single crash since I bought SV. It works awesomely

geolerigolo

@André-Faria The problem is Suunto created 2 great watches, the Race and the Vertical. BUT I think due to the problems on the watch and with the software updates and the lack of visibility of what the next software will bring and when, they probably have lost a lot of the customers they gained with those 2 watches. That’s my 2 cents, they do what they want but I don’t think they have the good strategy there. And they lack a lot of basic feature that most other brands have like structured workouts WITH ALERTS. I’m staying with my Garmin for now and am trying Coros. The Race is in standby waiting for the next firmware update when I will choose what to do with the watch but I’m not too hopeful unfortunately. Sad because I like the app and the watch but too many problems and no clarity is a deal breaker for me. I will keep an eye on what they do next still but if they don’t change their strategy I don’t see them going very far as regards watches. That’s a pity because I think they can build on those 2 watches and retain the customers they have gained.

I’m in love with the Suunto Sonic though

Also as a side note I waited for 3 months for the customer service to reply to my email. Never had I waited so long before.

Tieutieu

@geolerigolo said in Unfortunately time to go back to Garmin.:

@André-Faria BUT I think due to the problems on the watch and with the software updates and the lack of visibility of what the next software will bring and when, they probably have lost a lot of the customers they gained with those 2 watches.

@geolerigolo : That’s your thoughts, but unless you have access to precise database of suunto’s sales and returns due to disappointment, I wouldn’t bet…

Like said many many times : most people here (on this forum) expressing their disappointment are a few parts of customers.
And that’s perfectly OK because it is a community forum for help and share.
Also probably a lot of people on this forum are advanced users, that push devices to their limit. That’s not the majority among all suunto’s users.

We are a lot having no problems at all, or few minors bugs.
I have around 10 close friends using SV and RACE for months ; for half they are new to suunto. I’m probably the most advanced user among us and I don’t have issues. None of my friends have issues neither.

geolerigolo

@Tieutieu These are my thoughts, and I said a lot of times “I think” in my past message on the forum.
I have tried almost all big watches brand, and TO ME Suunto is just before Polar and behind Garmin and Coros. Everyone can have his/her opinion, that is mine, I think Suunto could do so much better but if it is good for a lot of customers, it is not good for me AT THE MOMENT.
But I get that some people might like the brand and its watches or have get used to having to wait for a long time to have a software update. If it is good for you, that’s great, but it is not for me right now. I’m always following what brands are doing, and I know that no one watch company is perfect, just some are better TO ME and FOR ME than some others. It can change with time, I’m not stubborn and always ready to change my mind according to my needs of the moment and what companies are doing

And actually I think Suunto is going in the good direction with watches and headphones and their partnership with UTMB, which could and probably will get them a lot of new customers. But again, attracting new customers is great, keeping them is better. And IN MY OPINION, they will need to get better concerning software updates and clarity and new functionalities.

mikekoski490

@geolerigolo I never get the need to compare Garmin and Suunto with a ‘like for like’. They are very different companies! You buy into either ecosystem with, hopefully, some research into what each has to offer (one company huge/everything and the kitchen sink; one company traditionally and literally magnitudes smaller). With the internet, people should undertand the pros and cons before buying.

Im not sure what prices are like in other parts of the world, but in Canada:

Garmin Epix 2: $1220
Suunto Race: $619

For the feature set, design and capabilities, no comparison for me: Suunto is much better value. For those that complain Suunto is missing features or needs more updates, just go spend the extra $600 on a Garmin. But be wary. Garmin people still have their issues and complaints (https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2). This sound familiar?

Epix Pro software buggy everywhere: HR zones / weather data on watch face / garmin pay?
4 days ago
I have a new Epix pro for two weeks now and I a lot of problems with the software!

Just my 2 cents.

geolerigolo

@mikekoski490 I get that. But some information on the manual of the Suunto Race (which I read BEFORE buying the Race) let me thought that there were true structured workout alerts, which is false, and I would not have bought the Race had I known that. You can only get ONE zone alert and can’t really follow a structured workout, even more so if you use power as a measurement.
Also, if you want to compare head to head, there is the Corox Apex 2 pro which for a similar price has real alerts and has frequent firmware updates. I also said in a preceding comment that I knew that no one company is perfect and that there are bugs in all watch companies. And I know some people love everything about Suunto, which is fine to me. I just posted what I thought.

A Former User

@geolerigolo said in Unfortunately time to go back to Garmin.:

on the manual of the Suunto Race let me thought that there were true structured workout alerts, which is false

Out of curiosity, what’s the section that has led you to the deception?

geolerigolo

@robis “Your watch alerts you when you hit your selected target zone. During your exercise the watch will prompt you to speed up or slow down, if your current HR, pace or power is outside the selected target zone.”

I thought that it worked with structured workouts and not only with one zone selected before the activity on the watch.

FunkyLarma

In the last three days I have put a Suunto Race on my wrist and a Garmin in the drawer, but I have done this with my eyes wide open and do not take to changing systems lightly.

Back when I started cycling I went all in on Garmin, even down to the bathroom scales. At the time I was working in the cycling industry and along came a new company called Wahoo. I was asked to test their prototype bike computer and instead of returning it I gave them my credit card. It was a breath of fresh air to the Edge520 I had. There was no comparison in features, there still isn’t, but it was clean simple and made me want to use it.

After a global pandemic killed my adventures in cycling I started running and I’m sorry but the Wahoo Rival I was wearing just did not cut it for me, so I went back to Garmin. My Fenix 6, and later a Forerunner 955 offers so much; Pace Pro for those ultra marathons and more daily metrics that I could ever need. Although I soon found I was listening more to the morning report than the morning feelings; slave to the numbers.

When Chip Hawkins announced there would be no follow up watch from Wahoo, I looked around and found Suunto. From the beginning I admired the company ethos, stance and really wanted to invest in it. Although doing my research it was clear it could not complete with the Garmin ecosystem I had invested my time and data in.

Despite this I kept coming back to it, I did all my research. I watched videos from DC and the like where they stated the structured workouts did not alert you. I continued to understand the shortcomings of the Race, the lack of emoji, laggy interface etc etc.
I paid my money and made a choice. Take a hit in these known areas but have something on my wrist that keeps it simple and once again makes me want to use it.

Don’t get me wrong I miss aspects, but I knew this going into it, you do your research and make a choice. Yes, you can complain about the lack of transparency in development, or you can help steer the ship with some positive constructive feedback.

Or at worst case, I revisit this post in six months when I’m regretting my choices and browsing YouTube for the next platform

geolerigolo

@FunkyLarma I think I do both, that is complain and try to make positive constructive feedback as to what could be improved^^

I have nothing against Suunto, and there are some aspects of the company, the Race and the ecosystem like the app I like a lot, and as you say our choices can change anytime. For me right now I have a newfound love with COROS APEX 2 Pro and the COROS ecosystem. But I still keep my Garmin because I use the navigation and sometimes other things I don’t find on either COROS or Suunto. If in the (hopefully) near future Suunto has what I’m using most, that is a map with names and structured workouts, then I will try it again

And I understand you so much as I love a watch that makes me want to use it… but only if it meets my needs and I can use it for what I do.