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    Sync does not work since last software update (2.33.12)

    Scheduled Pinned Locked Moved Suunto Race
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    • TieutieuT Offline
      Tieutieu Platinum Member @ChrisA
      last edited by Tieutieu

      @ChrisA my sync with iOS and SV as never been faster. It works awesomely !

      Suunto’s devices at home :
      Vertical titanium solar
      Suunto Race S
      S9pp titanium sand
      Suunto Wing
      S9B titanium Ambassador edition, A3P, X6

      1 Reply Last reply Reply Quote 1
      • S Offline
        satom Bronze Member @ChrisA
        last edited by

        @ChrisA There are other users in the thread with iPhone and the same problem as me. Look here for example - this is the same problem with iPhone 13 Pro:

        https://forum.suunto.com/post/142128

        The problem is that the app starts to synchronise activities, but for each activity the watch gives the message (in German) “Aktivitäten wurden nicht synchronisiert” / “Activities were not synchronised” and after a few attempts it stops and disconnects. After that, the watch remains disconnected and only a new pairing helps. But then the next sync fails again, and so on.

        Some of the activities I have done have been longer walks (6+ hours) so maybe this is a problem. If you read the Vertical thread I linked above carefully, you’ll see that I’m certainly not the only one with this problem.

        Here is a screenshot of the message:

        IMG_0684.PNG

        I would be happy to provide any other information (screenshots, logs…) if that would help.

        ChrisAC 1 Reply Last reply Reply Quote 2
        • Stefano M64S Offline
          Stefano M64 Silver Members
          last edited by

          It is a problem caused by the last update, the same occurs to the Vertical model

          https://forum.suunto.com/topic/10512/unable-to-connect-sync-vertical-with-suunto-app-since-last-update?_=1712319324464

          Suunto Vector . Vector HR . Core . Race & Race S

          1 Reply Last reply Reply Quote 0
          • ChrisAC Offline
            ChrisA Platinum Member @satom
            last edited by ChrisA

            @satom said in Sync does not work since last software update (2.33.12):

            If you read the Vertical thread I linked above carefully, you’ll see that I’m certainly not the only one with this problem.

            Oh, I didn’t want to say it’s only you, but it’s not everyone on iOS, so there must be something ‘specifically’ with those users phones / settings whatsoever. I understand that’s annoying and I hope you’ll find a solution soon 👍

            SuperFlo75S 1 Reply Last reply Reply Quote 1
            • vjakubV Offline
              vjakub
              last edited by

              I’m joining the club as I have the same issue as all of you here (iPhone 14 Pro, iOS 17.4.1)

              1 Reply Last reply Reply Quote 0
              • SuperFlo75S Offline
                SuperFlo75 Silver Members Bronze Member @ChrisA
                last edited by

                @ChrisA Yes, this sounds crazy because indeed not everyone on iOS has this problem… I‘m glad because for me, everything works fine… I updated the watch and the app on iOS 7.3.xx, and now, I updated my iPhone 13 on iOS 7.4.1 and it works as expected, not different from before…

                Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                Suunto Wing
                Suunto 9 Peak Pro Titanium (owns my wife now)
                Suunto Spartan Ultra
                SA iOS 2.43.0 (18473)
                Instagram @superflo75

                ChrisAC 1 Reply Last reply Reply Quote 1
                • ChrisAC Offline
                  ChrisA Platinum Member @SuperFlo75
                  last edited by

                  @SuperFlo75 perhaps it’s only with specific models? Iphone 13s not affected vs 14s always? Or if there are certain security settings activated, perhaps only in combination with some country specific settings… That’s a though one 😵‍💫

                  Mads Hintz-MadsenM 1 Reply Last reply Reply Quote 0
                  • Mads Hintz-MadsenM Offline
                    Mads Hintz-Madsen @ChrisA
                    last edited by

                    @ChrisA said in Sync does not work since last software update (2.33.12):

                    @SuperFlo75 perhaps it’s only with specific models? Iphone 13s not affected vs 14s always? Or if there are certain security settings activated, perhaps only in combination with some country specific settings… That’s a though one 😵‍💫

                    We are also people with Android phones who are facing syncing/BT connection issues so it is not only an iOS problem only.

                    V 1 Reply Last reply Reply Quote 1
                    • V Offline
                      valkbird @Mads Hintz-Madsen
                      last edited by

                      @Mads-Hintz-Madsen I’m have the same sync problem since the last Suunto update (Iphone-user). Not with small activities, but lager activities are not synchronised.

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        Pazfet
                        last edited by

                        Same sync problem here also that started after the update. I have Samsung s24 with latest Android so I think it’s not related to spesific phone, but an different watch hardware.

                        For me, the BT re-pairing fixes the issue, but only for that excercise. Also noticed that shorter excercises are synced ok.

                        Hoprfully they are fixing this soon, because it’s getting frustrated to re-pair everytime. But, I live in finland and worked with Suunto as subcontactor back in Ambit days, so maybe I’ll start asking my old contacts what’s going on 😀

                        Suunto Race, Suunto Vertical
                        Polar Grit X Pro
                        Garmin Fenix 6x Pro
                        Polar Grit X, Polar Vantage M
                        Garmin Fenix 3HR, Garmin vivosmart
                        Polar M400
                        Suunto Ambit 2S, Suunto Ambit 2, Suunto Ambit
                        Suunto Elementum Terra, Suunto Core, Suunto T6d
                        Polar RS200

                        1 Reply Last reply Reply Quote 0
                        • T Offline
                          tellierb
                          last edited by

                          I have exactly the same issue here with my suunto race, latest update and Galaxy S20 FE.

                          When trying to sync activities it fails and try to connect again and again.

                          On my side re-pairing is not enough. I have to dissociate and also reinstall the app after each sync. And when it can sync again it takes ages for other steps like GPS settings improvement.

                          So at this time, the watch is almost useless.

                          Suunto Dev team, please react asap and give some info

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @tellierb
                            last edited by

                            @tellierb issue is being looked at I assure you guys

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            CharlesC 1 Reply Last reply Reply Quote 3
                            • M Offline
                              Matze Bronze Member
                              last edited by Matze

                              I experienced the same sync problems. A hard/factory reset of the watch solved the problem for me. Although, it is annoying and I lost a couple of activities, at least the new activities are properly logged.

                              Sunnto Race, iPhone 15 Pro running the latest software available.

                              EDIT: the problem came back after five activities.

                              1 Reply Last reply Reply Quote 0
                              • G Offline
                                geppo10
                                last edited by

                                La sincronizzazione con l’orologio cellulare funziona, quello che a me non funziona è la condivisione dei percorsi. Mentre io sul mio cellulare posso richiamarli anche quelli vecchi, e li vedo, se voglio condividere nuovo o vecchio che sia, gli amici aprendoli, il sito da risposta ERRORE 500.
                                Ho contattato la Suunto e mi hanno detto che ci stanno lavorando, ma a tutt’oggi non risolto.

                                1 Reply Last reply Reply Quote 0
                                • N Offline
                                  NeilCoxon
                                  last edited by

                                  Same issue for me since update. Google Pixel 8 on Android not connecting / syncing to Suunto Race. The work rounds do not help, although it will sync a small activity after a few hours sometimes but not long activities.

                                  I have only just been sent the Race after my Suunto 7 could not be repaired. The support chat seemed to not acknowledge this issue until I pushed them. They then said I should send the watch back but if, as it seems, this is not firmware but a software issue, that would be a useless step and take my watch away from me for another 3 months which is what it took last time!

                                  I am also running the London Marathon in 12 days and it would have been useful to record this event on my watch. Can’t rely on that working so will need to carry my phone with me to sync to Strava.

                                  One last observation … the app keeps telling me there is new software to download although the watch says it is already on 2.33.12. I wonder if there is a way to force a reload of the software to the watch as the software update button on the watch is greyed out and does say it is up to date. The old Suunto Link software does not work on the Race watch. Any top tips on this?

                                  Good luck all - let’s hope Suunto sort this out before the London!

                                  F 1 Reply Last reply Reply Quote 0
                                  • CharlesC Offline
                                    Charles Bronze Member @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos Thank you for the info. Do you have any more info to share ? If the problem has been identified ? Any scheduled update to correct the problem ?

                                    1 Reply Last reply Reply Quote 1
                                    • N Offline
                                      NeilCoxon
                                      last edited by

                                      Just to say that I have communicated with Suunto support today with a lady who has a Suunto Race and has this issue herself. She tried a few steps to get mine to work and although it did pair again successfully, it instantly loses connection again before completing a sync. (I had tried this myself many times!)

                                      This seems, to me, to be an issue with bluetooth not maintaining the connection for long enough. Hence some small activities will eventually sync but not longer ones as the connection does not continue for a long enough time.

                                      I will share the steps she suggested have worked for some people below. But she says the software team is aware of this known issue and working on an update. Guess we have to just wait! Hopefully before the 21st when I run the London Marathon!

                                      Her steps said:

                                      1. Clear Cache > Uninstall App ( Delete the paired watch from the phone and restart the phone )
                                      2. Also forget the devices connected to the watch ( In the watch connectivity and soft reset on watch )
                                      3. Let it rest for 1 or 2 hour after doing so and then try pairing it.

                                      Good luck!

                                      Stefano M64S ChrisAC 2 Replies Last reply Reply Quote 0
                                      • F Offline
                                        fifi13013 @NeilCoxon
                                        last edited by

                                        @NeilCoxon weird with my pixel 8 pro I don’t seem to have this kind of problem

                                        1 Reply Last reply Reply Quote 1
                                        • Stefano M64S Offline
                                          Stefano M64 Silver Members @NeilCoxon
                                          last edited by

                                          1. Let it rest for 1 or 2 hour after doing so and then try pairing it.

                                          that’s the weirdest informatic “procedure” I’ve ever heard 😁

                                          Suunto Vector . Vector HR . Core . Race & Race S

                                          Mats DjupsjöbackaM 1 Reply Last reply Reply Quote 2
                                          • T Offline
                                            tellierb
                                            last edited by

                                            Also I noticed that my watch is significantly slower and lagging a lot compared to before the update.

                                            I haven’t found a solution to intall an older firmware. If there is a way please advice.

                                            If not, I think it is in important feature to avoid the problem with not functional latest firmware.

                                            1 Reply Last reply Reply Quote 0
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