Sync does not work since last software update (2.33.12)

[ortles]

I am considering to try to send it back to the shop where I bought it.

I like the design and concept of vertical, that‘s why I still want to keep it.

But besides the sync issue there are other concerns like esp. the breadcrumb issue which are relevant for my use case. So I am wondering whether it would be a good decision to keep it.

They say the issue is known as well, but who knows if and when it will be fixed…

[satom]

@Dimitrios-Kanellopoulos I wrote to you directly two days ago with a detailed description and an offer to help.

https://forum.suunto.com/post/143612

I’m a bit surprised that I didn’t get any response and now this somewhat vague statement from the “user that the problem persists every time”… I’m getting the feeling that I’m being ignored for some reason…So at the risk of repeating myself, here I am, able and willing to help.

[sartoric]

@satom
did you send him a PM or just mentioned him in your reply?
because in infinte thread like this one it’s not easy to keep track of messages and sometimes the “mention” notification doesn’t really point you to the correct post

[satom]

@sartoric Yes I did. I generally agree with you about “infinte thread”, but here we are dealing with a very specific problem that has been discussed in at least 3 different threads here. Some users here have been trying for weeks to get some meaningful answer from Suunto, but all we get are some vague explanations and statements that “not all users are affected”. I would really like to see some more action from Suunto here.

[Dimitrios Kanellopoulos]

@satom I don’t have any chat from you here except from today.

[Dimitrios Kanellopoulos]

@Mats-Djupsjöbacka it’s not that Suunto wakes up. Suunto has been trying to pinpoint the issue and this has been discussed since start.

I took the liberty to ask here on a personal level. This is a community forum that I manage (among others).

To help even further I took the initiative to get one device that for sure does not sync to the HQ with some appreciation gift.

So please let’s not turn this gesture to a rant about each person’s opinion of what might have happened.

[Dimitrios Kanellopoulos]

@satom yes I saw that and that’s why I contacted you.

[freeheeler]

@satom
Suunto usually doesn’t communicate in this forum and if you are in direct contact with a person from Suunto you’re lucky and IMO as far as you can get.
what it generally needs to find bugs is valuable data from various sources.
as long as the root cause isn’t clear, it doesn’t make sense to communicate. when the bug is fixed it will be implemented in an update.
it’s the same everywhere

[Dimitrios Kanellopoulos]

@satom please check our chat. Thank you

[Dimitrios Kanellopoulos]

Could you people having issue with an activity syncing , just after the issue appears and you cannot sync an activity do the following :

Go to the maps widget
Open the maps widget
Exit the maps widget.

Try to sync again.

[Mff73]

@Dimitrios-Kanellopoulos
widget on the watch, right ?

[Dimitrios Kanellopoulos]

@Mff73 yes aka open maps quickly and close them

[Charles]

@Dimitrios-Kanellopoulos
Hello,
Not working for me !
The sync still fails (I tried 3 times)

[ahmetaktan]

same sync problem. I have iphone 14 pro 17.4.1 ios version

[Lukáš Blažek]

@Dimitrios-Kanellopoulos don’t work for me, still with the same sync issues. I have two days to returning the watches. I’m thinking about Coros, Please , solve it. I’m still Suunto fan!

[Frédéric Fiandino]

I have the same problem with an activity that is not synchronizing.
I recreated an activity afterwards which synchronized well on the other hand.
Is there a way to force the watch to push activity
in his ?
THANKS

[Mff73]

@Frédéric-Fiandino said in Sync does not work since last software update (2.33.12):

Is there a way to force the watch to push activity
in his ?
THANKS

if you logout from SuuntoApp and login again, the app should resync what is still in the watch.

[pilleus]

Just a thought … watches affected by the synchronization problem can still receive data via Bluetooth without interference (from paired sensors and also the latest hotfix from the app).

So for me it just seems to be a problem with sending data to the app via Bluetooth.

[Frédéric Fiandino]

@Mff73 Thanks but didn’t work
I miss the activity of May 1st

[Mff73]

@Frédéric-Fiandino
and in SA, in the watch screen where you can see sync, does it show any message (sync failed, or some activities not synced) ?
after that, you may be facing the same bug as some others, which i can’t help more for this, sorry.