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    Heart rate belt turns off heart rate wrist

    Scheduled Pinned Locked Moved Suunto 9 Peak
    21 Posts 6 Posters 1.1k Views 6 Watching
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    • M Offline
      minimark069
      last edited by

      I had this issue prior to the last update but havent had it since updating.

      Suunto S9pp Black
      iPhone 13 mini

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      • J Offline
        jofre100 @Brad_Olwin
        last edited by

        @Brad_Olwin I’ve checked if wrist hr is on and it is, I never turn it off and this issue only happens after I made a session with the belt, the next sessions with the wrist I’ll have to fully restart my watch, kinda annoying…

        I know wrist HR is not working because if you look under the watch you don’t see the green light that usually tracks your hr…

        It feels like it’s a bug because when you use the belt the hr wrist does not work automatically (as it should be) but then it’s like the watch forgets to turn the wrist HR on for later measurements, it solves on restart, so it’s definitely not a configuration issue.

        Brad_OlwinB 1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @jofre100
          last edited by

          @jofre100 Since you have done soft resets I would attempt a hard reset. But first, are you using custom or stock sport mode?

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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          • J Offline
            jofre100 @Brad_Olwin
            last edited by

            @Brad_Olwin stock, I’m not a hardcore user at all, just basic stuff… I’ll try with a hard reset, thanks

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            • J Offline
              jofre100 @Brad_Olwin
              last edited by

              @Brad_Olwin update: i’ve done a hard reset and the problem is still there… I don’t know what else to do… Pretty annoying to reboot every time I use the belt…

              Brad_OlwinB 1 Reply Last reply Reply Quote 0
              • Brad_OlwinB Offline
                Brad_Olwin Moderator @jofre100
                last edited by

                @jofre100 said in Heart rate belt turns off heart rate wrist:

                @Brad_Olwin update: i’ve done a hard reset and the problem is still there… I don’t know what else to do… Pretty annoying to reboot every time I use the belt…

                I did not ask before and did not see what belt you are using?

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                • J Offline
                  jofre100 @Brad_Olwin
                  last edited by

                  @Brad_Olwin Suunto 9 peak and software version 2.26.8

                  Brad_OlwinB 1 Reply Last reply Reply Quote 0
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @jofre100
                    last edited by Brad_Olwin

                    @jofre100 said in Heart rate belt turns off heart rate wrist:

                    @Brad_Olwin Suunto 9 peak and software version 2.26.8

                    What HR belt are you using? And above is this 9 Peak or 9 Peak Pro?
                    From firmware and where this is posted you are in the wrong forum thread. I am moving this.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                    • Brad_OlwinB Brad_Olwin moved this topic from Suunto 9 Peak Pro on
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @jofre100
                      last edited by

                      @jofre100 said in Heart rate belt turns off heart rate wrist:

                      @sartoric I’m sorry, my watch is the 9 peak pro

                      If you are on the firmware you stated it is the 9 Peak not the Pro, please correct this and tell me which HR belt you are using. The 9 Peak development is likely done at the last update. The hardware for the 9 Peak and 9Peak Pro are different.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                      • J Offline
                        jofre100 @Brad_Olwin
                        last edited by

                        @Brad_Olwin yes sorry, it’s the 9 peak. The belt I’m using is the Suunto smart hr belt

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                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Do you have 24/7 hr enabled ?

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
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                          • J Offline
                            jofre100 @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos no, should I?

                            Brad_OlwinB 1 Reply Last reply Reply Quote 0
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @jofre100
                              last edited by

                              @jofre100 said in Heart rate belt turns off heart rate wrist:

                              @Dimitrios-Kanellopoulos no, should I?

                              Yes, try this and see what happens. I do not have my 9 peak with me but will check all this tonight.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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