Unable to connect / sync vertical with suunto app since last update

ortles

Keep us posted!

A little status update from my side:

It has something to do with the amount of data which is to be transferred (maybe with the use of gps as well, but this might be not specific insofar). Here, small amounts get through, larger amounts fail constantly:

I could sync 2 gym units of 90 mins. (standard sports mode, no gps data recorded).

I couldn’t sync running unit of 60 mins., no matter what I tried, unpair / pair etc. (custom sports mode, gps data recorded).

The watches seem to behave totally different, obviously I got one of the worse (it can get much better, but it could get even worse).

SuperFlo75

@ortles some hours ago, another guy posted that he thinks it might depend on syncing workouts with or without gps data

ortles

@SuperFlo75

Yes, I remember, it was @Pazfet.

It can be related specifically to the recording of gps data. Or it might be only the point that there‘s more data recorded (and insofar not specifically related to the use of gps).

halajos

@ortles my 4-hour runs with best GPS setting sync just fine with my Race.

laurent92m

Hello all

Received few minutes ago from Suunto Support by email (15May 24):

"This issue should be resolved within this month.
I apologize for the hassle caused and I appreciate your attention to this matter. We have received multiple feedback regarding the Suunto app."

pavel.samokha

I need a couple volunteers who experience the issue now, please contact me in DM

pavel.samokha

~~OK, where are all the complaining people when I need you to help us fix the issue?~~

Thanks for everyone contacted, have enough volunteers now

Mff73

@pavel-samokha
I don’t have issues, do you need a placebo tester or non regression one?

freeheeler

@pavel-samokha
problem auto-solved?

dulko79

@Mff73 placebo tester best job ever

sartoric

@pavel-samokha
I had the issue, but intermittently.
Unfortunately (or luckily ) the latest activities sync flawlessly

tyj14

@pavel-samokha not sure how to DM, I will volunteer

ortles

Just to clarify: I offered my help as well.

It’s easy and doesn’t hurt, the more with issues take part, the better it is, I guess

ortles

@tyj14

You can click on user name, then you view the user profile. If you click on the three dots there you can choose ‚start chat with‘ and then you can write a personal message.

ortles

Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

Pazfet

@pavel-samokha well, I would volunteer, but I have other life than following 24/7 this forum
Just finished 1,5h bike ride, and needed to reboot watch and repair bt to get the sync.

pavel.samokha

@Pazfet

@sartoric The same to you

We have enough volunteers now. Thanks everyone willing to reach out. Stay tuned!

Mff73

@ortles said in Unable to connect / sync vertical with suunto app since last update:

Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

i didn’t say that the problem is a fake one, i used this analogy to express myself (maybe wrongly) that i am ready to test any testing FW (so not a placebo ok), but as a bug-free user and help validating that this testing FW doesn’t create side effects.
placebo may not be the right word, as theorically it would have been like testing a “fake” FW and see if issue is still there for people who already have issues.
Sorry for the wrong funny words i used.

PS : i installed yesterday this testing FW on my watch, and i don’t experience new issues than before for now.

Dimitrios Kanellopoulos

We are working on the fix and some news should come in today

freeheeler

@Mff73
I understood you well

@Dimitrios-Kanellopoulos
awesome news and another proof that Suunto listens and cares