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    Unable to connect / sync vertical with suunto app since last update

    Scheduled Pinned Locked Moved Suunto Vertical
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    • P Offline
      Pazfet @pavel.samokha
      last edited by

      @pavel-samokha well, I would volunteer, but I have other life than following 24/7 this forum 😉
      Just finished 1,5h bike ride, and needed to reboot watch and repair bt to get the sync.

      Suunto Race, Suunto Vertical
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      Polar Grit X, Polar Vantage M
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      pavel.samokhaP 1 Reply Last reply Reply Quote 0
      • pavel.samokhaP Offline
        pavel.samokha @Pazfet
        last edited by

        @Pazfet

        greta-how-dare-you.gif

        @sartoric The same to you 🙂

        We have enough volunteers now. Thanks everyone willing to reach out. Stay tuned!

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        1 Reply Last reply Reply Quote 5
        • Mff73M Offline
          Mff73 @ortles
          last edited by

          @ortles said in Unable to connect / sync vertical with suunto app since last update:

          Very funny guys, but this has nothing to do with an imagined problem which can be solved by placebos.

          i didn’t say that the problem is a fake one, i used this analogy to express myself (maybe wrongly) that i am ready to test any testing FW (so not a placebo ok), but as a bug-free user and help validating that this testing FW doesn’t create side effects.
          placebo may not be the right word, as theorically it would have been like testing a “fake” FW and see if issue is still there for people who already have issues.
          Sorry for the wrong funny words i used.

          PS : i installed yesterday this testing FW on my watch, and i don’t experience new issues than before for now.

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          freeheelerF O 2 Replies Last reply Reply Quote 4
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            We are working on the fix and some news should come in today

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
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            1 Reply Last reply Reply Quote 10
            • freeheelerF Offline
              freeheeler @Mff73
              last edited by

              @Mff73
              I understood you well 🙂 👍

              @Dimitrios-Kanellopoulos
              awesome news and another proof that Suunto listens and cares 😍

              living sideways

              1 Reply Last reply Reply Quote 1
              • O Offline
                ortles Silver Members @Mff73
                last edited by

                @Mff73

                Ah OK, a misunderstanding from my side, thanks for clarifying! 👍

                First results are promising, I will check out everything this evening with a little running unit.

                Mff73M 1 Reply Last reply Reply Quote 3
                • Mff73M Offline
                  Mff73 @ortles
                  last edited by

                  @ortles said in Unable to connect / sync vertical with suunto app since last update:

                  First results are promising, I will check out everything this evening with a little running unit.

                  fingers crossed on my side that “your” issues are not transfered to my “formerly bug free watch” 🥳

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  O 1 Reply Last reply Reply Quote 5
                  • O Offline
                    ortles Silver Members @Mff73
                    last edited by

                    @Mff73

                    With all due caution, after today’s workout with vertical my mood is very positive, so I don‘t think you have to worry about that 👍🥳

                    Mff73M 1 Reply Last reply Reply Quote 1
                    • Mff73M Offline
                      Mff73 @ortles
                      last edited by

                      @ortles
                      Still bug free for me today as well after 1h run yesterday.

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      1 Reply Last reply Reply Quote 2
                      • Lukáš BlažekL Offline
                        Lukáš Blažek @ortles
                        last edited by

                        @ortles Hello, a small upgrade from my side - my watch is on its way today from the local Suunto service directly to Finland 🙈

                        Suunto Core All Black
                        Suunto 5 All Black
                        Suunto Race Titanium Charcoal

                        Mff73M 1 Reply Last reply Reply Quote 1
                        • Mff73M Offline
                          Mff73 @Lukáš Blažek
                          last edited by

                          @Lukáš-Blažek
                          keep us updated if you will receive a new watch or your previous one with testing FW in it 🙂 (which i doubt).

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          1 Reply Last reply Reply Quote 1
                          • sartoricS Offline
                            sartoric Moderator
                            last edited by

                            You’ve probably already seen THIS

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                            Lukáš BlažekL 1 Reply Last reply Reply Quote 0
                            • Lukáš BlažekL Offline
                              Lukáš Blažek @sartoric
                              last edited by Lukáš Blažek

                              @sartoric yes, I just talked to the service - before they send the watch to Finland, they will first try to upload the 2.33.16 beta (they already have it too) if the bug is solved, they will return it to me and they will not go to Helsinki 😉

                              Suunto Core All Black
                              Suunto 5 All Black
                              Suunto Race Titanium Charcoal

                              1 Reply Last reply Reply Quote 0
                              • pavel.samokhaP pavel.samokha locked this topic on
                              • pavel.samokhaP Offline
                                pavel.samokha
                                last edited by

                                Let’s continue discussion in the https://forum.suunto.com/topic/10753/beta-firmware-for-sync-issues-2-33-16

                                Opinions expressed are solely my own and do not express the views or opinions of my employer

                                1 Reply Last reply Reply Quote 0
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