Wrong sleep data in the app compared to correct data on the watch

[rooldaa]

Hi, I am experiencing a strange synchronisation issue between the app and the watch. Sometimes I get wrong sleep data in the app after synchronisation even though the data is correct on the watch.

For example, today I woke up and got the sleep status on the watch that seemed correct. However, after synchronising the data in the app is wrong, 4 hours of sleep instead of 8 and hrv is wrong as well.

I bought the watch a couple of weeks ago and first two night had this issue. I deleted the other Suunto watches from the app and after that the synchronisation became correct. Until today.

I reinstalled the app, did the soft reset but the data is still wrong.

The watch is running the latest software. I am on IOS.

What could be the reason for that?

Thanks!

[A Former User]

@rooldaa I decided to give the beta version of the Suunto app a try, and it solved the issue.

[rooldaa]

@obhikkhu I will give it a try too, thanks

[A Former User]

The issue is back this morning: I see a 1-hour difference between the Suunto App and my Vertical. I can’t explain what pattern causes this difference. (Using iOS).