Software update 2.39.20 (2024 Q4)

VoiGAS

Sorry if its a duplicate, the post are increasing fast…
After the update the OHR of my Race S went nuts, showing about the double HR. After a Soft Reset everything is fine again

timecode

Just reporting: S9PP from 97% to 87% in less than 24hours with zero activity. Will let it discharge and charge again, but at the moment the issue is still there.

The_77

Idle note that my 9PP gave up on measuring WHR halfway through the day - a soft reset fixed it just now.

edit: or at least the watch thinks it did. The app suggests it knew what was happening until 6pm. I did a workout where it refused to find HR but I didn’t wait for notice for a bike commute more than two mins. Which is roughly the same time as it gave up.

supergroover

@Francesco-Pagano said in Software update 2.39.20 (2024 Q4):

@dulko79 I updated my S9PP yesterday and I had no sleep tracked last night. The OHR was off when I took it off my wrist this morning. Both settings were on, though.
OHR turned back on after soft reset.

Also, I had an alarm set at 06:00 and it rang at 06:30

After update OHR stopped after one or two hours. After soft reset it works again for that time and stops again reproducable. Never had issues with OHR before.

duffman19

@pavel-samokha said in Software update 2.39.20 (2024 Q4):

SuuntoPlus Sports App displays device connection status

Is this explained anywhere? Does this mean any Sports App has the ability to show device connections? Is this with an icon?

Janne Leppamaki

I updated my S9PP yesterday. Sleeptracking went ok, but at noon today OHR stopped working. After 10 hours OHR stopped working again. Soft reset helped both times

Francesco Pagano

@Janne-Leppamaki same here, OHR stopped working one more time after this morning soft reset. Never had similar issues before.

Tami999

Battery seems same as previous update 4-4,5% / day but i must say I love compass calibration. I needed to calibrate it every few hours manually. Now I calibrated it after update yesterday, and today when I back home it was calibrated (no needed) in perfect direction

Александр Даниленко

OHR stopped working today on my S9PP.

I did reset…in few hours it stopped again.

Only reboot helped to turn it on…but it is annoying, since after reboot resources reset to 70% so I wouldn’t like to reboot few times per day, making resources functionality useless

dulko79

This morning all back is to normal, sleeping was tracked spot on, resources chart updated.

Egika

@duffman19 said in Software update 2.39.20 (2024 Q4):

@pavel-samokha said in Software update 2.39.20 (2024 Q4):

SuuntoPlus Sports App displays device connection status

Is this explained anywhere? Does this mean any Sports App has the ability to show device connections? Is this with an icon?

if you enable the S+ that connects to a BT device (like Suunto Aqua), it will show “connected” if successful. Screenshot in German. “connected” = “verbunden”

MirkoP

Good morning! S9PP here. From the update the OHR stop to works after a few hrs from the restart. Multiple soft restart and 1 switch off from the update. I did a soft reset just before sleep and the sleep tracking stop to record after 1:12 hrs (I think this time is align with the duration of the ohr sensor ) . Today I will try make a factory reset. Otherwise I will forced to make a firmware downgrade, waiting for a fixing of this annoying bug.

While the ui update is fantastic!

SuperFlo75

After the update, my wife’s S9PP stopped the OHR this night, which causes a wrong sleep tracking… we did a soft reset… wait and see… it seems to be an issue with the S9PP? My SV is working as usual!

taziden

Same here. 1h47min of sleep according to S9PP, then no more HR after that.

Dimitrios Kanellopoulos

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

fv4500

@Dimitrios-Kanellopoulos
Same issue observed here, 9PP shows no OHR at all. Sensor is off. Won’t work or get active in the context of an activity either (OHR on, sensor/belt HR off). HR widget shows “Heart rate - not measured”.

Soft reset restored OHR back.

Keeping an eye on how this develops!

cheetah694

@BrunoH I tried everything and my Control Panel was still broken. I gave up on it and went to work. Now it’s repaired by itself. Took literally no extra actions. Maybe just give it some time and it will be cured.

SLAUB1

S9PP here, and no sleep tracking for 2 days now. OHR needs a soft reset to start working again.

tmclr

@Dimitrios-Kanellopoulos

Seems this is an issue for all 9PP users. Also being reported on Reddit.

Mine is the same - heart rate readings too high when working, but frequently OHR sensor not working at all, and sleep tracking also broken.

minimark069

The same for me S9PP stopped OHR at midday yesterday until I did a reset and only recorded 1.12h sleep last night.
On a more positive note my suunto smart belt seem to be connecting to the watch again following connection issues with the previous FW.