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Suunto Race S GPS not working after update 2.39.20

Scheduled Pinned Locked Moved Suunto Race S
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  • B Offline
    Bernard P
    last edited by 25 Dec 2024, 09:13

    Hi, my Suunto Race S gps stopped working after update to version 2.39.20
    I tried soft reset, hard reset and it didn’t help…
    Does anyone have any ideas other than taking the watch to a service center?

    B 1 Reply Last reply 26 Dec 2024, 16:22 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @Bernard P
      last edited by 26 Dec 2024, 16:22

      @Bernard-P Can you give a bit more information. I had no issues on Race S with the update. When you say stopped working what is actually happening?

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      B 2 Replies Last reply 28 Dec 2024, 09:01 Reply Quote 0
      • B Offline
        Bernard P @Brad_Olwin
        last edited by 28 Dec 2024, 09:01

        @Brad_Olwin so… a few days ago I went for a run, turned on the sports mode and waited for the GPS icon to stop flashing… unfortunately it didn’t… I tried to turn off the sports mode a few times but it didn’t help…
        after returning from running I did a soft reset and then a hard reset - that didn’t help either… I tried to read the location on the map - it also didn’t work…
        to sum up, all the other functions of the watch work properly… except for the GPS
        I’m very surprised because before these problems with GPS I didn’t change any settings, configurations, etc. the only thing I did was update the software
        it seems to me that the only solution is to send the watch to the service centre… and in the meantime use the good old Ambit 3 Peak watch 🙂

        1 Reply Last reply Reply Quote 0
        • B Offline
          Bernard P @Brad_Olwin
          last edited by 28 Dec 2024, 10:12

          @Brad_Olwin …and I’m also sending a photo of my Suunto Race S with a non-working GPS, the GPS icon blinks and never changes color to green 😞IMG_5657.jpeg

          B 1 Reply Last reply 28 Dec 2024, 13:54 Reply Quote 0
          • B Offline
            Brad_Olwin Moderator @Bernard P
            last edited by 28 Dec 2024, 13:54

            @Bernard-P have you checked in settings/about to see if a current AGPS file is present?

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            B 1 Reply Last reply 29 Dec 2024, 08:39 Reply Quote 0
            • B Offline
              Bernard P @Brad_Olwin
              last edited by 29 Dec 2024, 08:39

              @Brad_Olwin In settings/about me I checked AGPS after each synchronization, e.g. in today’s photo it looks like it’s ok.
              I have no more ideas what could be wrong, it looks like I have to send the watch to a service centre – that’s bad news, because I really like my Suunto Race S 😞
              But there is one positive thing in this situation… yesterday I remembered how it was when I used the indestructible suunto Ambit3 Peak 🙂
              Thank you for your interest in my problem!
              races.jpeg
              ambit3peak.jpeg

              B 1 Reply Last reply 29 Dec 2024, 13:57 Reply Quote 1
              • B Offline
                Brad_Olwin Moderator @Bernard P
                last edited by 29 Dec 2024, 13:57

                @Bernard-P if the GPS icon is not blinking then maybe time for repair. You could try a firmware downgrade first,

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                B 1 Reply Last reply 29 Dec 2024, 16:20 Reply Quote 0
                • B Offline
                  Bernard P @Brad_Olwin
                  last edited by 29 Dec 2024, 16:20

                  @Brad_Olwin I don’t know how to do a firmware downgrade… is it easy? if so, can you write how to do it?

                  B 1 Reply Last reply 29 Dec 2024, 21:02 Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @Bernard P
                    last edited by 29 Dec 2024, 21:02

                    @Bernard-P You can find it here, search would likey work too.
                    https://forum.suunto.com/topic/10147/heart-rate-measurement-stops?_=1735506068074

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    G B 2 Replies Last reply 29 Dec 2024, 21:04 Reply Quote 1
                    • G Offline
                      GiPFELKiND Silver Members @Brad_Olwin
                      last edited by 29 Dec 2024, 21:04

                      @Brad_Olwin thanks for helping him without searching 😄

                      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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                      • B Offline
                        Bernard P @Brad_Olwin
                        last edited by 31 Dec 2024, 06:48

                        @Brad_Olwin I downgraded the firmware to 2.37.48 unfortunately it didn’t help… so I have to send the watch for repair…
                        thanks again for your help

                        B 1 Reply Last reply 1 Jan 2025, 00:35 Reply Quote 0
                        • B Offline
                          Brad_Olwin Moderator @Bernard P
                          last edited by 1 Jan 2025, 00:35

                          @Bernard-P I thought it might be hardware! Sorry.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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