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    Suunto 9PP turns to Service Mode

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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    • A Offline
      aa2010
      last edited by

      Hello,
      My Suunto 9 Peak Pro stopped working OHR sensor, and I read through community forums to fix it 2 days ago. Found a post to downgrade the software version https://forum.suunto.com/topic/10147/heart-rate-measurement-stops/82 and followed the instructions to check the OTA pkg. I recalled there is only one version 2.39.20 in my watch, which I thought I cleared it. Because I found a new version 2.39.34 starting to download in the Suunto app in the phone at that time.
      But the download stopped at 4% and the watch turned to “Service Mode” as like in the picture. I tried pressing upper button for 12 sec as instructed on the screen, but it just came back all the times. It has been 2 days and battery has drained 2-3 times already. I tried connecting computer through SuuntoLink, but in vain.
      Does any of you face similar situation? Any suggestions to another button combination to wake it up?
      Many thanks,
      AA 1000051935.jpg

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      • N Offline
        New_Jack
        last edited by

        Hi

        Hav you could fix your problem, either by resuming the downgrade again, or through upgrading to the latest sw version ?

        BR
        Jack

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