suunto race s wifi problem after update 2.39.20
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@drewabinkley Hi, we are still waiting answer from suunto suport when will be new update. Meanwhile you can try as workaround next step:
- If you have connection to network on app, go to offline map library and delete maps in status waiting for download, I meant cancel. Then use only one region map at the time to download, when finished, select another one and so on. Multiple region map download has an issue. If you have no connection saved on watch, the try to go genereal>settings>about scroll down to text data privacy then keep bottom button until reveal hidden menu. Scroll again downward to find OTA package select ota package other then version 2.39.20.
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@Dimitrios Kanellopoulos Appreciate your effort to send suunto owners info about updates. Do you have info related issues on race s and possible release fix? Thank you
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@disadisa I have a brand new race s - a Christmas present - and have spent hours trying to get it to connect to wifi so that I can download maps onto it, using Suunto chat and my own initiative. I’m so, so disappointed and unimpressed. Unless Suunto tell us of a fix soon, I will end up getting a refund and going to Garmin or apple instead.
I tried: soft reset/ hard reset/ uninstalling and reinstalling Suunto app/disconnecting and reconnecting bluetooth on watch and phone/ resetting router…
I am nervous about reverting to old software versions - especially having read other comments in this thread. Suunto need to step up!
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@Diana If you need maps and cannot get the wifi set up then downgrade (if the older FW is on your watch) is the solution. If you don;t need maps at this time then no need to set up wifi.
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@Diana I am on the actual firmware and I can add new networks on IOS. Are you on Android? I just tried and can add wifi networks.
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@ChrisA @Diana Kindly ask you to upload photo or just write down model number, hw, model, wlan, touch, Bluetooth, ppg and gps version. Reason I ask you for that is to compare watches, because maybe suunto vendor use in production different chip, or hardware components. On that way we will help suunto support to act faster i point to problem. I will upload from my watch bought in Stuttgart shop. Thank you a lot. You can take that photo or check in settings>general>about hw version. wifi status you can find also menu about scroll down to data privacy keep pressed back (lowest bottom) button for a while unitl reveal additional menu and scroll down to wifi status? Once more thank you and that will help me to get final decision to wait or start refund process from suunto.
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@Diana said in suunto race s wifi problem after update 2.39.20:
@disadisa I’ve decided to get a refund while I can, so won’t continue this thread. @ChrisA I have apple iPhone 14 Pro - all software up to date. Good luck all!
OK, that is your decision but have you tried the basics:
- Make sure the Wifi is 2.4 GHz
- Do not have special characters in the password
- Was the watch correctly placed in the charger and charging? (this could be tricky sometimes)
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@cosme-costa Appreciate your help. Please bear in mind that I explain in topic that I tried all possible and available workaround on manual and net. I am IT expert worked as network and system administrator, Linux environment, python programing as hobbyist and electronic hobbyist . I even try to observe logs in router for DHCP request from watch but none. Suunto model 9 peak and race s has same sw version number update 2.39.20 date from 16.th December. Suunto support announce that they reworked. repack sw version 2.37.34 and named sw 2.39.34 dated 6-th. Jan 2025 to temporary in fact do downgrade on suunto watches to stop people complain. I asked support to do that same with suunto race s, but they answer that is not solution??? It is purely Suunto developer mistake, but I am trying to analyze and help suunto support to overcome this issue. Before I bought suunto I read lot of comments and decide to give a suunto opportunity over garmin.
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@disadisa just checked and all the versions are the same as yours! I have no problems downloading maps via Wifi though
2.4/5 GHZ O2 5g Router (don’t know if this is relevant) Password is numbers and letters only (no special characters. -
@disadisa ah and here the wifi menu (only works on the charger)
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@ChrisA maybe wifi that you already have saved is working. But I have the same issue. From new update I am not able to add new wifi. I did factory reset. And now I am not able even connect to my home wifi which was perfectly working. So maybe not connection problem but authorization problem. But I think Suunto has a bug in new firmware and they should resolve it as soon as possible. This is horrible.
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@ChrisA Thank you a lot for photos. So, i tried to sync phone with iphone15 and iphone16 to add wifi network but without success. This confirms that problem is definitely on watch side.
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Also I tried once time to do a downgrade to software version 2.35.36 but without success. Photo as follows.
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@Peter-Blaho it is not authorisation issue. I observe logs on router for DHCP request from watch. There is no such requests, and that’s first step in network communication between two device in attempt to establish communication. And it is supposed be viewed on router at debug level. Authorisation is second step. Suunto app sending commands and parameters to watch to initiate network establish, but in our case not. Did you tried procedure for revert back to previous firmware version on watch? Thank you.
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@disadisa your home network’s name is iPhone? or you trying to leverage as a hot spot?
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@stromdiddily I tried hotspot and home network. Both work flawlessly with the previous sw version (Vertical). Nothing happens with the new sw: maps are not loaded and new connection attempts fail.
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@Peter-Blaho I tried and can add new Wifi networks
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@disadisa well, it may be that the time wifi networks were added seem to be a factor? I added my main network BEFORE updating to 2.39.20 and then I updated to 2.39.20. Then even after hard reseting the watch the network was still there and I actually can add new networks (tried my wifes iphone sharing its wifi connection).
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@stromdiddily Iphone is name of hotstpot on iphone 15. @ChrisA is shown that is successful connected to network using suunto app on iphone, so i give it to try, but without success. I tried many router brand, many cellphone brand on android OS, no success. So, official answer from support is to try downgrade, but it is not working in my case.
