suunto race s heart rate issue
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@isazi For over a month now, my Suunto has not been working properly. No update. Unfortunately,
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@erik_ibk have you contacted support?
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@2b2bff there is a update fix promised… Lets wait this before sent to repair
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@GiPFELKiND contacting support is not the same as sending it back. I meant that the community can’t sort his issue out…
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@erik_ibk would you be so kind to share with us info about following items:
- Software version on you race S?
- Version of model number and hardware version?
- Where is manufactured, made in Finland or made in China?
Thank you a lot
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@erik_ibk The “made-in-China” reason has just lost the race.
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@erik_ibk if is not to much for you to send us info. Did you experience wifi connectivity issue on watch? How old is your watch race S? Did you make wifi connection before update to sw version 2.39.20 or initial/first wifi setup was after update 2.39.20. Please check your full hardware list info at this according this topic https://forum.suunto.com/topic/12335/suunto-race-s-wifi-problem-after-update-2-39-20/71
Did you try as workaround to revert back to previous software version on watch using hidden menu as proposal from suunto support?
Once more thank you for your effort and helping us to find out common issue.
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@erik_ibk said in suunto race s heart rate issue:
suunto race s heart rate problems.
My Suunto no longer records my heart rate, sleep score and so on. It is all set up correctly. Resetting to factory settings only worked for a few hours, after which the same problem occurred. No green lights!! The settings are all correct. With a chest strap, the heart rate recording is fine.
I need help.
Thanks ErikHi.
Same here!
Firmware 2.39.20 and about 1 month experience.
HR sensor was turned off (no green light) and sleep cycle not tracked at all. -
Me too, race s with latest firmware. I need to power off and on about once a week
