impossible to download maps larger than 360 MB on Suunto race
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I changed my phone and to successfully pair with the new phone, I had to reset my watch.
When I wanted to reload the most useful maps for me (France Midi-Pyrénées, France Languedoc-Roussillon and Slovenia, around 600 MB each)
loading got stuck even though it worked last year with the same WiFi.
I can load maps up to around 360 MB (France-Auvergne, Spain-Aragon, for example)
but larger cards are blocked along the way, even France - Centre 368 MB (stopped not far from the end) or France Languedoc Roussillon 414 MB (stopped at about 30%),
always at the same level during multiple attempts. Larger maps of 600 MB are stopped very far from half which should at least charge if I had any size limitation (see pictures)
I tried again with another phone and previous watch software releases (2.37.48, 2.39.20) and the newest release (2.39.44) but no change! -
@olivier-kasper31130 this is strange, just today I test-loaded Egypt, which is 1,48GB. Took 1h but finished nicely…
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@olivier-kasper31130 please send logs and let me know in DM email you use for Suunto App
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@olivier-kasper31130 It’s maybe the think like me
https://forum.suunto.com/topic/12538/map-download-failed-on-most-map/6?_=1739319598937
FRANCE/Rhone-Alpe is impossible to download, but Corse work. -
I tried to download Egypt and it was OK yesterday (after more than an hour) .
The problem is not only a matter of size : after that I tried to get Rhône-Alpes map and it failed then I tried Midi-Pyrenées again and it still stopped at the same level.
Corse, Aragon and Auvergne, which are smaler, were successfully downloaded.
Screenshot_2025-02-13-23-16-17-118_com.stt.android.suunto.jpg
I’d certainly appreciate hiking in Egypt but it’s far from home… -
I forgot : I sent logs yesterday night
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@olivier-kasper31130 I think we have the same problem…
I sent too logs to @pavel-samokha , waiting response. -
I created a ticket in internal system about your problems, that’s all I can do at this point
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- What do the logs say?
- When can we expect an answer?
- If the others don’t have this problem, maybe it’s a hardware problem? if that’s the case, I still have time to send the watch back to amazon to get another one. should I do that?
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@Laurent-Matheis I will let you know when I have any info, at this time I don’t have confident answers.
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I can suggest hard reset and FW downgrade. That what I would try to do if I had such issue. But I’m not sure if this helps
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@olivier-kasper31130 said in impossible to download maps larger than 360 MB on Suunto race:
, 2.39.20
I have done that : at the beginning I was in 2.39.20 ; I’ve done a first Hard reset , then back to 2.37.48 , then the 2.39.44 and no change .
Did you get my logs ?
I choose Race model because of the maps and I hike in western Europe, mainly in France as you can guess. Basse Normandie , which is 228 MB, was downloaded but Alpes Cote d’Azur (553 MB) stopped at the beginning. Slovenia (647 MB) failed as well.
Thanks for all
