Map download failed on most map

[Laurent Matheis]

Hello

I’m trying to put maps on my new Suunto Race.
But most of the maps fail during download (not all).
My watch is fine on wifi, and on the power dock.
For example, the FRANCE/Rhone-Alpes map systematically fails at the same progress level, and restarting the download doesn’t change anything.

I’ve reset my watch but that doesn’t change anything.

I have the firmware (very recent, 2 days ago) 2.39.44

My watch is unusable for me without the maps.

Thanks

[cosme.costa]

@Laurent-Matheis Check if the charger is not connecting-disconnecting mid download. I mean, if you are able to download some maps, you should be able to download all the others.

I had some problems, in the SV, if I try to download too many maps at the same time. for me it works to do it one by one. And make sure that the watch it is well connected and stable during all the download.

I downloaded this exact map area this summer, but obviously it was another firmware version.

[Laurent Matheis]

@cosme-costa I download one at same time.
for this map (Rhone-Alpes) it fail always at same progression (tested many times), and yes i’m sure to have wifi and alimaentation stable (test on different bloc alim, different wifi).
i think the last firmware have bug

[isazi]

@Laurent-Matheis I downloaded Rhone-Alpes today on two different watches, so it is not that map in particular having problems

[Laurent Matheis]

@isazi Thanks for the test !
Tested with a Race and firmware 2.39.44 ?

[pavel.samokha]

@Laurent-Matheis please send logs and let me know in DM email you use for Suunto App

[Laurent Matheis]

@pavel-samokha
I sent the logs just after a failure of the FRANCE/Rhone-Alpes map, which fails every time.

I’ve modified my network to have a fixed MAC address and deactivated ECO mode, but it doesn’t change anything.
It looks like the watch is losing the wifi connection while the phone (which generates the connection) is right next to it.

I’ve obviously tried restarting the watch, resetting it, re-pairing it, restarting the phone …

Thank you for looking in the logs.

mail used in app <mod edit, please send him a private message with your email address>

[Laurent Matheis]

@pavel-samokha Hello, you have see something in log ?
it’s possible to have this log ?
Thanks

[yoan2web]

I don’t understand why we can’t download all map directly on the phone, and then send it on the watch … This system make me crazy, since I have reset the watch I can"t connect it to the wifi I always used before …

[A Former User]

@yoan2web said in Map download failed on most map:

download all map directly on the phone, and then send it on the watch

Sending a map file via Bluetooth will take forever.

[Audaxjoe]

@Dan-Cantir I’m not so sure. My Wahoo and previous Garmin devices did/do download maps much faster than the Suunto Vertical. Wahoo only communication is BT.

I much prefer the Suunto map implementation when on the watch but the download takes for ever and trying to select the correct title is an art in itself.

[yoan2web]

@Dan-Cantir who say to use BT ? Watch have wifi

[A Former User]

@Audaxjoe said in Map download failed on most map:

My Wahoo and previous Garmin devices did/do download maps much faster than the Suunto Vertical.

I am assuming by “devices” you mean bike computers? They have different hardware, probably more powerful, so I am not sure it’s fair to compare them with a watch.

@Audaxjoe said in Map download failed on most map:

Wahoo only communication is BT.

I doubt it uses Bluetooth for map downloads, I might be wrong. Checked their docs and for all bike computers they say a WiFI connection is needed.

I agree downloading maps is too slow on the Vertical, but they introduced it a year ago I guess? Probably it is slow because of some hardware limitation on the watch.

[A Former User]

@yoan2web said in Map download failed on most map:

who say to use BT

well, you said “download all map directly on the phone, and then send it on the watch”. Since the phone - watch communication is done via Bluetooth, I see no other option?

@yoan2web said in Map download failed on most map:

Watch have wifi

Yes, currently the watch is connecting to the Wifi network directly. Not sure why download is slow, maybe slow processor, maybe the write speed on the watch memory is low

[SuperFlo75]

Yes, currently the watch is connecting to the Wifi network directly. Not sure why download is slow, maybe slow processor, maybe the write speed on the watch memory is low

I‘m not sure for 100% but I think that in further discussions about this, they talked about a processing of the data in the watch while downloading… and this might be the reason for the long time needed. By the way… I have a really slow internet connection and wifi at home, and a fast one at work… but downloading maps on the watch is really slow at both places!

[A Former User]

@SuperFlo75 The data is likely downloaded in a compressed format and is then decompressed on the watch.

[jobtoll]

I downloaded Maryland yesterday. It was very slow but did download

[Laurent Matheis]

I sent my watch back to Amazon to get a new one and I had exactly the same problem!
And just in case, I haven’t updated the firmware.
So the problem isn’t hardware.

On the other hand, I tried using my company’s wifi network (fibre optic) and it worked !!!
But at home it doesn’t work with any of my 2 separate wifi networks!

I think there’s a problem in the watch on the software side to manage long downloads on certain wifi networks, something that makes the watch think that the network is no longer available even though it’s functional.

That’s it for me, I’ll be loading my cards at the office…