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Suunto app sync issue

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  • F Offline
    Fwinns
    last edited by 27 Apr 2025, 22:36

    Since the last firmware update, I keep getting sync issue with my SV and the Suunto app (android), it’s stuck on the activity data syncing… and I have to reboot the phone everytime to be able to sync again. Not something I like to do every other day.
    Is it firmware related? Something that needs to be fixed on the suunto app?

    S 1 Reply Last reply 28 Apr 2025, 08:45 Reply Quote 1
    • S Offline
      Stefano M64 Silver Members @Fwinns
      last edited by 28 Apr 2025, 08:45

      @Fwinns did you tried to uninstall the SA, install it back again and then re-pair the watch to the smartwatch?

      Suunto Vector . Vector HR . Core . Race & Race S

      F 1 Reply Last reply 28 Apr 2025, 12:37 Reply Quote 0
      • F Offline
        Fwinns @Stefano M64
        last edited by 28 Apr 2025, 12:37

        @Stefano-M64 Yes, I did that the first time (unpair/pair, reinstall app), no change, it was the same Suunto app version. I downgraded the watch firmware yesterday, to see if it solves things

        S 1 Reply Last reply 28 Apr 2025, 13:37 Reply Quote 0
        • S Offline
          Stefano M64 Silver Members @Fwinns
          last edited by 28 Apr 2025, 13:37

          @Fwinns said in Suunto app sync issue:

          @Stefano-M64 Yes, I did that the first time (unpair/pair, reinstall app), no change, it was the same Suunto app version. I downgraded the watch firmware yesterday, to see if it solves things

          you can also try to logoff/login from within the app and then sync again

          Suunto Vector . Vector HR . Core . Race & Race S

          F 1 Reply Last reply 3 May 2025, 23:49 Reply Quote 0
          • F Offline
            Fwinns @Stefano M64
            last edited by 3 May 2025, 23:49

            @Stefano-M64

            a full week on the previous firmware, no sync issue, no need to reboot the phone or the watch… so something is not working with the latest firmware

            1 Reply Last reply Reply Quote 0
            • S Online
              surfboomerang
              last edited by 4 May 2025, 09:11

              I also noticed sync issues lately. The watch does sync if I open the app but not in the background. Strangely I do keep receiving notifications.

              Every app killer setting in my phone is disabled for Suunto app. The app has also been reinstalled and I re-paired the watch with the phone.

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              S 1 Reply Last reply 11 May 2025, 09:50 Reply Quote 0
              • S Online
                surfboomerang @surfboomerang
                last edited by 11 May 2025, 09:50

                @surfboomerang quick update. The activity sync does work if the phone is in Bluetooth reach when the activity is stopped and saved. If I end the activity without the phone in reach, the sync doesn’t happen automatically once there phone is in reach. The only way to sync the activity is to open the Suunto app.

                Suunto Vertical Titanium Solar
                OnePlus Nord 4

                1 Reply Last reply Reply Quote 0
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