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    Service mode

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    • D Offline
      dr_free
      last edited by

      1000036806.jpg

      Hello.
      Could you help: the watch went into this mode and I don’t know what to do. 🤷
      I held the button for 12 seconds. After that, the screen turned black and this message appeared again? I pressed it probably 50 times.
      Thank you.

      EgikaE D 2 Replies Last reply Reply Quote 0
      • EgikaE Offline
        Egika Platinum Member @dr_free
        last edited by

        @dr_free I had this too recently with a test watch.
        Initially did not know what to to.
        Half an hour later it had resolved by itself and watch was back to normal… 🤪

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - Titanium Courtney
        Run Lime

        1 Reply Last reply Reply Quote 0
        • EgikaE Offline
          Egika Platinum Member
          last edited by

          What you could try in the meantime:
          Press all buttons simultaneously for >12s

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - Titanium Courtney
          Run Lime

          GiPFELKiNDG 1 Reply Last reply Reply Quote 0
          • D Offline
            dr_free @dr_free
            last edited by

            @Egika ,
            first of all, thank you for your response and the hope that the watch will start working again.
            It’s been about 6 hours since I started the service mode.
            I’ve tried pressing different combinations, such as pressing all three buttons at once, pressing them one by one, pressing and releasing them, but unfortunately, none of them seem to work.

            1 Reply Last reply Reply Quote 0
            • GiPFELKiNDG Online
              GiPFELKiND Silver Members @Egika
              last edited by

              @Egika all buttons!? The crown too?

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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              • D Offline
                dr_free
                last edited by

                Suunto Support response:

                Here’s what you can do:

                Charge Your Watch - Connect your watch to the charger and let it charge for at least 30–60 minutes without pressing any buttons. Sometimes, a stable power source helps the device recover from service mode.

                Hard Reset- While your watch is still connected to the charger, try pressing and holding the main button (or all buttons if there are multiple) for about 20 seconds. This can sometimes force the watch to exit service mode.

                Leave It Charging- If a reset doesn’t help, leave the watch charging for a few hours to see if it automatically exits service mode.

                Check for Software Update- Once or if the watch restarts, make sure to connect it to the Suunto app or SuuntoLink on your computer and check for any available software updates.

                If the watch stays stuck in service mode after all these steps, it likely needs professional attention. Please let me know if the situation changes, or if you’d like, I can guide you through the repair request process for further support.

                EgikaE 1 Reply Last reply Reply Quote 0
                • EgikaE Offline
                  Egika Platinum Member @dr_free
                  last edited by

                  @dr_free yes

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - Titanium Courtney
                  Run Lime

                  1 Reply Last reply Reply Quote 0
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