Wing 2 general discussion

Mi_chael

Finally i bought a combo Wing 2 and Race 2.

Someone can explain to me how to connect together for « Real-time performance feedback from Suunto watch »

Thanks

Tieutieu

@Mi_chael can’t help you because not user neither of Wing 2 and race 2, but my understanding is that it might be “feature to come”. Not sure you can have that yet with current FW of SR2. Maybe @isazi could confirm ?

isazi

@Tieutieu I also do not have a Wing 2 so cannot test, I know there is a S+ app for Wing 2 that should be released soon. @Mi_chael have you tried pairing the Wing 2 to the Watch as if it was a sensor?

Mi_chael

@isazi @Tieutieu

Yes I heard also for S+ but nothing official by Suunto.

I tried to connect like a sensor but nothing happens.

I wait for the Suunto communication.

Thanks a lot guys !

Tieutieu

Sounds intersting ; I’d love to see a lime color coming like on wing 1

Tieutieu

Wing 1 not available anymore on Suunto’s French website

B0ulderm0nster

@Mi_chael Same for me.
I have a Suunto Race.
There is no offer for a S+ Wing-2 App.
Connecting via Sensor is not possible.

So we have to wait and looking forward to a quick release of the S+ Wing-2 App.

Mi_chael

FYI

On Telegram, Suunto Spanish moderator said that Suunto app will available on the SuuntoPlus Store.

I don’t know when. Perhaps with Suunto Vertical 2

mountain_erin

Hi - I got a Wing 2 last week and I have been having connection problems.

Phone: Samsung S23.

I am able to find the Wing 2 on my phone’s bluetooth menu but the headphones don’t actually connect. (the phone says they’re connected, but the light keeps flashing and eventually the headphones turn off). Additionally, the Suunto app keeps spinning in pairing mode and doesn’t ever connect to the Wing 2. My music apps won’t recognize it.

I’ve uninstalled the Suunto app and tried to connect the Wing 2 without the Suunto app present (didn’t work). I’ve reinstalled the Suunto app. I’ve restarted my phone. Nothing works.

I was able to connect it to my husband’s phone (older Samsung, no Suunto app) and it connected without issue.

I did email support but I was wondering if anyone else was having the same issue.

m. h.

@mountain_erin
YES! I am having the exact same Problem. I can connect but it is still blinking and in the Suunto App it whows no Connection

Tieutieu

@Mi_chael user guide indicates that vertical, race and race S will compatible throught app. Great news !

Mi_chael

@Tieutieu

Nice !

Waiting for the app…

Dimitrios Kanellopoulos

@mountain_erin first pair it as a normal bt device

m. h.

@Dimitrios-Kanellopoulos did do that. it is paired. the light are still flashing and the suunto app does not find them

mountain_erin

@Dimitrios-Kanellopoulos Hi - I attempted to pair it to my phone without the app on my phone and it wouldn’t connect. I’ve also attempted to pair it to a Surface Pro 9 and the Surface cannot find the headphones. I was able to successfully pair it to an older Surface Pro 6.

I’m work in IT. I’ve talked to my IT colleagues. We think the issue is with the driver or software on your side of things.

I’m also a gear reviewer and well… my review isn’t going well at all. I emailed your help desk Sunday night and I haven’t heard anything back.

m. h.

I am actually sending them back because I am still thankfully in the Return Window. Suunto Support said if you tried reseting and forgetting it in Bluetooth Settings then there is nothing more you could do and you have to send them in for repair. like WTF?

Dimitrios Kanellopoulos

@mountain_erin Help desk has nothing todo with reviews nor is that a place to connect with Reviews.

If you keep the button held and the pairing mode sound is heard and it doesn’t connect then its faulty apparently.

mountain_erin

@Dimitrios-Kanellopoulos

I need someone to help me escalate this issue b/c it’s not going well.

I’ve successfully paired the headphones to 2 devices (my husband’s phone and an older Surface Pro). The headphones refuse to pair to MY phone or MY work Surface Pro.

So the headphones kinda work, but there’s likely an issue with the driver or software preventing the headphones to pair to ALL devices.

The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.

I would expect, that as Community Manager, you’d be able to provide some help in this area.

For comparison, I can call up Garmin and get a human to help and get an answer within minutes. Suunto doesn’t have a call help center. I emailed for help 4 days ago. I’ve posted to this forum. I’ve not received help.

isazi

@mountain_erin said in Wing 2 general discussion:

@Dimitrios-Kanellopoulos
The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones.

Quite peculiar, if you have received the headphones for review you must have a contact with Suunto, so you should contact your contact.

mountain_erin

@isazi I work with a PR firm that represents Suunto. We are working that angle as well, since I’ve gotten no where with the Suunto help desk or this forum.

I like to do my testing and reviews where I use the devices (and sometimes, need customer service support) as a normal person. As in “I bought this watch and I need help”. A normal person couldn’t email their PR contact and have them get Suunto to help them.

So I find your advice, as a moderator, really unhelpful. Customer service is something I factor in for my reviews and my experience thus far hasn’t been great.