iPhone app crash when downloading 300h activity
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Hi,
I have a 300+ hour activity that I cannot download from my Vertical. The “wheel” keeps spinning for almost an hour, then the iPhone app crashes.
After analyzing the iPhone error logs, I concluded that the app runs out of memory.
I tried all the usual fixes (soft reset, delete app, reinstall app, re-pairing, different iPhone, iPad, etc.). Nothing has worked so far and the Suunto customer service has been unhelpful at best.
Anybody has/had the same problem and found a workaround. I need this activity as proof for a 500mi FKT.
Best,
.: ChristofApp version: 3.2.0
Vertical bios: latest -
@elevationpain
Do you have a real good Internet connexion?
Do you have access to an android phone, just in case to try with it?
300h is quite huge activity. -
@elevationpain this should be ok but impressive!!! I will tag @pavel.samokha here as he has been quite helpful with this issue.
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@elevationpain your achievements are impressive, hats off to you!
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Great achievement and sorry for inconvenience.
Try sync and please send as log https://www.suunto.com/Support/faq-articles/suunto-app/how-to-send-diagnostic-logs-on-suunto-app/
Is this the activity which you started on 2025-08-25?
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@elevationpain in addition to what listed above could you please also check if you have iPhone reports like shown in this video https://www.youtube.com/shorts/uu3sjN1--BM and share to me in Direct Message here
