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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
    578 Posts 153 Posters 131.5k Views 157 Watching
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    • A Offline
      amasidlover Bronze Member
      last edited by

      Could we please have a clear statement on how Ambit3 users will be able to customise their watch screens**, configure POIs*, add routes* and custom workouts to their devices***.
      '* Only possible on movescount.com
      ** Possible on movescount app and movescount.com
      *** Only possible on movescount app

      I regularly use all these features and they were all available when I purchased my Ambit3. I would not buy another Suunto product if features were removed from a device I already own.

      1 Reply Last reply Reply Quote 19
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @awinkel
        last edited by

        @awinkel To be honest no. But I do understand that people need web / better charts etc and most important the people with the devices that won’t be supported. For those devices I feel bad and I bet Suunto will do something about it.

        This is just the first announcement

        I am not the one taking decisions here and I am trying my best to communicate this back and forth.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        E 1 Reply Last reply Reply Quote 2
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @gest83
          last edited by

          @gest83 I knew and I had to post this.

          I am like this today :

          1

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          1 Reply Last reply Reply Quote 16
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @Robert Rundqvist
            last edited by

            @Robert-Rundqvist How would you send that big catalog to MC ?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            Robert RundqvistR 3 Replies Last reply Reply Quote 0
            • Saketo NemoS Offline
              Saketo Nemo Moderator @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

              @Saketo-Nemo

              A question: will you also be able to access your activities via the web?
              it would be important. Both for data analysis and for what concerns the route planning

              1. To the important part of the question: > " will you also be able to access your activities via the web?"

              I cannot answer with Yes or No. This will depend on the user feedback so please make sure to direct that feedback where it’s proper, that is partially here, surveys and customer support.

              Suunto is listening as of now to all the channels and feedback and as stated above will try todo what is needed for a rich experience.

              I hope this clarifies a bit and thanks a lot for the questions!

              So, people, un upvote for SuuntoApp Web interface!: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app

              1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by Dimitrios Kanellopoulos

                One thing I want some users here to focus on since its quite important:

                I am a bit surprised about the request for a statement now, when the actual ramp-down is almost 1,5 years THE EARLIEST to be honest, in regards to old products etc.

                Lets first see what updates are coming. 1.5y is quite a few time to get feedback to suunto and to see what Suunto will do - offer

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                David Guy-JohnsonD 1 Reply Last reply Reply Quote 5
                • cosme.costaC Offline
                  cosme.costa @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                  I bet there are better services than the current MC route implementation. You can use any service to get a GPX file sent directly to the Suunto app. From experience and feedback it’s actually faster than just the MC web (due to multiple syncs needed), also in the forum, we have covered a bit how to do this without a web provided ONLY by Suunto

                  Sorry to disagree a little bit here, sure you are right that there are better services for route implementation, and we can send the GPX file, but lot of people like to have centralized functions. I mean, some people want, at least simple working function, and if you tell them that for a route planing they have to make the route in one web platform, later send it in some way to the phone and there import it, some people will give up. Now in MC you can plan a route, sync it, you have it in the watch and run. As an example, my father in law has a tom tom for monitoring his walks but he would like to have a more advanced watch with route following, but if I tell him what he would need to do to import/plan a route he will say that he do not want the watch. Of course, he and lots of us we would like plan a route in a big screen, not in a mobile and as per now, if we want a big screen we need MC or external services.

                  As I have said in other posts if Suunto wants to use external tools its ok but Suunto should tell us which is the recommended one, make the integration with it and of course make that is free for the features that we already have in MC.

                  On the other hand and returning to the big screen, this should be a must! Have a web/desktop app is a must, as it is be able to upload moves with cable. As an example, 3 months ago I got a firmware update in my phone that broke the Bluetooth for three months, I was only able to upload moves with cable and with my work phone, but not everybody has access to two phones.

                  After saying that, I have confidence that in the next 18 months Suunto will put all the efforts and do a great job that won’t leave anybody hanging.

                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 6
                  • Robert RundqvistR Offline
                    Robert Rundqvist @Dimitrios Kanellopoulos
                    last edited by

                    This post is deleted!
                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @Robert Rundqvist
                      last edited by

                      @Robert-Rundqvist that what exactly is your problem or asking? I am a bit confused here.
                      Would it be nice @cosmecosta as well, to have a service to service integration or parsing of all routes?

                      @Robert-Rundqvist with the Suunto app, you can keep copies on the icloud or drive of your GPX routes and open then on demand with the app.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      Robert RundqvistR ? 2 Replies Last reply Reply Quote 0
                      • cosme.costaC Offline
                        cosme.costa
                        last edited by

                        What you are going to do with the people that has more than one watch, as @jseguir has said in another post. Will we be able to link more than one watch to the app??

                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 5
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @cosme.costa
                          last edited by

                          @cosmecosta Just to be specific, we are partnering with other services to be able to send routes to your watch directly from the service it self.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 3
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @cosme.costa
                            last edited by

                            @cosmecosta I hope yes for multiple watch support.

                            I cannot answer all questions on this moment and please do ASK for what you need here, or at any other channel. Your voice is heard.

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            1 Reply Last reply Reply Quote 1
                            • Robert RundqvistR Offline
                              Robert Rundqvist @Dimitrios Kanellopoulos
                              last edited by

                              This post is deleted!
                              1 Reply Last reply Reply Quote 0
                              • P Offline
                                pcjmfranken Bronze Member
                                last edited by pcjmfranken

                                So let me get this right: My Ambit S2 which is still in perfect working condition, still gets regular use on my kayak excursions (as a navigation and GPS recorder tool) and cost me no less than € 350 at the time of purchase, will be rendered as useless as, or probably even more useless than a brick by 2020?

                                How can anyone in their right mind think this is acceptable?

                                Dimitrios KanellopoulosD jthomiJ valdis830V 3 Replies Last reply Reply Quote 12
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager @pcjmfranken
                                  last edited by

                                  @pcjmfranken When did you buy your watch?

                                  As far as i understand the announcement your watch will continue to work as it was but you will not have sync with Suunto’s digital services.

                                  However this is an early stage to panic, I bet suunto might do something about the A2 users.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  P 1 Reply Last reply Reply Quote 2
                                  • jthomiJ Offline
                                    jthomi @pcjmfranken
                                    last edited by

                                    @pcjmfranken I think and @Dimitrios-Kanellopoulos also wanted to say that after 2020 “hopefully” there will be a solution for those devices, I just can’t believe they will be useless after that period of time. Its still 1,5 years to the shut down date, so I would relax now. And please vote in the other topic for the website interface!

                                    Here: https://forum.suunto.com/topic/1730/web-interface-for-suunto-app

                                    1 Reply Last reply Reply Quote 4
                                    • ? Offline
                                      A Former User
                                      last edited by

                                      TLDR
                                      Enhancing the app is one thing, abandoning the web interface and delegating core functions to “partners” is not good.
                                      Two years ago, suunto launched the spartan line with missing functionality compared to previous models.
                                      Suunto promised that in the future there will be feature parity…
                                      Now, suunto launches a new (mobile only) platform with missing functionality compared to previous platform.
                                      Suunto promised that in the future there will be feature parity…
                                      Does this sound familiar?

                                      Dimitrios KanellopoulosD gest83G 2 Replies Last reply Reply Quote 8
                                      • P Offline
                                        pcjmfranken Bronze Member @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos About 4 years ago. The sync with the digital services is pretty much essential to the use of this watch. Without the services there’s no way to plan new routes ahead of time, update the apps, change the watch layout, add new modes, etc.

                                        @jthomi I understand and that’s exactly what’s wrong with all of this… “hopefully” doesn’t cut it. Voted btw, the web interface is far superior and easier to use to any app. Thanks for the link.

                                        jthomiJ 1 Reply Last reply Reply Quote 2
                                        • jthomiJ Offline
                                          jthomi @pcjmfranken
                                          last edited by

                                          @pcjmfranken
                                          I totally agree with you, don’t get me wrong. I was always hoping and rooting for a web interface, and like @Dimitrios-Kanellopoulos said above, our voice here is and will be heard.

                                          D 1 Reply Last reply Reply Quote 2
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager @Guest
                                            last edited by

                                            @Yannis-Belouris just out of curiosity, when the Spartans and the roadmap was out did Suunto not cover it’s roadmap/feature party?

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

                                            ? 1 Reply Last reply Reply Quote 0
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