Suunto 9 Peak Pro and Polar Verity Sense: connection dropping after start
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@jmlee I have similar issues with my Vertical 1 and Polar Verity sense.
In the start exercise screen the watch finds the sensor, and everything seems okay. But when I start the exercise it loses it and i won’t reconect for the whole duration of exercise.
The only solution/workaround is to stop the exercise and start it again. Repeat that 2 - 3 times until the heart rate is visible in the exercise on the watch. Usually after that the hearth rate works for the whole duration. -
It could be an issue on Polar side, they withdrew the 3.0.15 firmware shortly after the release. https://support.polar.com//en/updates/verity-sense-firmware-version-3015-no-longer-available
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@CroShark Thanks for the tip. Unfortunately, it’s not working for me. I tried many, many times, both just pausing and restarting as well as stopping completely and discarding the exercise.
@c-d : Yes, I would wager than the issue hangs together with the firmware update, as the timing fits. I shall write to Polar support.
I received the armband in the US as a gift, but I live in Europe. So, unfortunately, there is no practical way for me to return it.
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I know it’s not much help, but just wanted to say that I have no issues currently and I haven’t experienced this. I use the same HR monitor with my V1 and it’s always been reliable with no connection problems
I just wanted to chime in so you know that it’s not a blanket issue for everyone pairing these two units. Hope you find a fix for it soon -
@C-D said in Suunto 9 Peak Pro and Polar Verity Sense: connection dropping after start:
It could be an issue on Polar side, they withdrew the 3.0.15 firmware shortly after the release. https://support.polar.com//en/updates/verity-sense-firmware-version-3015-no-longer-available
Version 3.0.16 is now available – it’s well worth giving it a go straight away…
Race S Ti.
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@snow & @c-d
Thanks for the tip. I installed the 3.0.16, but it hasn’t solved the problem. I tried all manner of reconnecting and resetting the device, blue tooth connection etc., but the verity sense still behaves as described. In fact, I noticed that at point 2 (see above), I see the pulse, but it does not change. So, it must deliver an initial reading, and then the connection conks out.I will now write to Polar support.
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@snow Can you install the update using the Polar Flow app via bluetooth? I downloaded it but can’t see a clear way to update my unit. Thanks in advance
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@MiniForklift Hi, I’ve updated it yesterday. Please take a look at this and this.
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I have a similar issue with my vertical 2. Today it buzzed me about every 3 minutes on a 10km run because it suddenly had no heart rate and then it came back. Seems like the connection was dropping constantly for a few seconds before reconnectin. But it doesn’t show up on the heart rate chart in the app so I guess suunto fills in the blanks of missing heart rate data
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@snow Thanks for the tip. I tried it, but still see no improvement.
I downloaded the Polar Beat App to my phone, and it connected with the VS-Armband without any problems.I assume that Polar is going to say it’s a Suunto issue, and that Suunto will say the opposite. The chronology of my problems points to Polar, as the Suunto P9P was updated in November and again in January. But, I was able to use the VS-Armband fine from receiving it in early December until the 3.0.15 firmware upgrade.
Alas….
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@jmlee I’m sorry it didn’t work. I’ll ask a friend if he’ll let me try it with his 9PP and let you know.
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