Crash reports collection Q1 2026

Dimitrios Kanellopoulos

Hi there,

I see the concern that your V2 R1/R2 watches are crashes with the latest FW released.
Some people report its due to guides others have different report.

My task is to collected more detailed logs here so please:

After the crash (as soon as possible but dont stress about it) :

Open the app -> settings -> Send logs to Suunto

After that send me a private message with your email or account name used for the Suunto app. Do not share your email here in the forums as a post please. Use the chat function under my profile.

Thank you

runyx17

@Dimitrios-Kanellopoulos Thanks for that. I appreciate that you’re looking into it. Over the weekend, my V2 restarted twice, not in activity.

babychai

Actually few weeks ago happen to my SV 1 as well during hiking but did not manage to send logs.

sky-runner

@Dimitrios-Kanellopoulos I wanted to mention that I had one crash a a few weeks ago, for which I had uploaded the logs, and the crash was then reported into the system with help of @Egika . In my case it was a vanilla Run sport with nothing special about it and me not doing anything with the watch at the time of the crash. The only special thing was, perhaps, is that I used the Run sport for the first time on the watch, but previously I did a number of activities with a customized Trail Run sport.

If that helps, I can send you the details (crash time, etc) again in the chat.

PhilBee

@Dimitrios-Kanellopoulos have just uploaded logs, but the run in question was 2 runs ago. Vertical 2. customised run mode. run randomly ended early, but saved the run. result in app was missing distance & gps trace, missing total ascent/descent, missing pace zone info. gps trace up to that point was ok, including altitude data. custom run mode had: navigation off, battery on performance, touch on, S+ zonesense on, S+ HR zone duration on, S+ last km on, wrist HR on but HR strap (Coospo) connected

Adrian.S

I have reported too, logs are sent: https://forum.suunto.com/topic/15254/combining-2-workouts-into-1-my-suunto-froze-up-today-during-a-59-km-ultra-run