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    Suunto app 3.14.2 no longer runs on MacOS?

    Scheduled Pinned Locked Moved Suunto app and other software services
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    • 9 Offline
      9ppuser
      last edited by

      P.S. I ran the AI through the error report. How can I contact Suunto Support?

      Subject: Suunto App 3.14.2 crashes instantly on macOS Sonoma (14.8.9) due to missing SF Symbol / UI Asset

      Root Cause Analysis from Crash Log:
      The crash is triggered by Thread 0 with an EXC_BAD_ACCESS (SIGSEGV) exception. The stack trace shows that UIKitCore attempts to load a system image asset (+[UIImage_systemImageNamed:withConfiguration:allowPrivate:]), which then fails inside Apple’s CoreUI framework (-[CUICatalog namedVectorGlyphWithName:…]).

      It appears that version 3.14.2 references an iOS 18 / macOS Sequoia specific UI asset or SF Symbol that is not present or named differently in macOS Sonoma, causing a null pointer crash.

      Please provide a hotfix that gracefully handles or removes the incompatible UI asset for macOS Sonoma users.

      E 1 Reply Last reply Reply Quote 0
      • E Offline
        elbee @9ppuser
        last edited by

        @9ppuser

        Email this to support@suunto.com

        Suunto t3c | Suunto Ambit 3 sport | Tomtom runner 2 | Garmin forerunner 935 | Garmin forerunner 965 | Suunto race s
        Stryd | Bryton Gardia R300L | Polar H9 | Polar oh1+ | Wahoo bolt v2 | 4iiii precision 3

        9 1 Reply Last reply Reply Quote 0
        • 9 Offline
          9ppuser @elbee
          last edited by

          @elbee thanks!

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @9ppuser
            last edited by

            @9ppuser I ll forwards this

            Community Manager / Admin @Suunto

            Creator of quantified-self.io

            9 1 Reply Last reply Reply Quote 1
            • 9 Offline
              9ppuser @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos Thank you very much; I’ve already sent it to support@suunto.com as well.

              Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @9ppuser
                last edited by

                @9ppuser check pm

                Community Manager / Admin @Suunto

                Creator of quantified-self.io

                1 Reply Last reply Reply Quote 1
                • 9 Offline
                  9ppuser
                  last edited by

                  still not working on macOS Sonoma with the 3.15 update… too bad

                  1 Reply Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator
                    last edited by

                    I am running 3.14.2 on MacOS 27.0.1 without issues

                    Watch: Suunto Vertical 2 Titanium Black

                    Blog: isazi's home

                    9 1 Reply Last reply Reply Quote 1
                    • 9 Offline
                      9ppuser @isazi
                      last edited by 9ppuser

                      @isazi yes, but unfortunately, it only runs 14.3 Sonoma here; as I mentioned, 3.14.1 worked perfectly, but since the last update to 3.14.2, it hasn’t worked at all on my macOS Sonoma.

                      It probably needs to be updated to work… Still, it’s a shame that it doesn’t work anymore; it really shouldn’t be that big of a problem to check the changes from .1 to .2 for compatibility. - or rather, to 3.15 now 😉

                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @9ppuser
                        last edited by

                        @9ppuser that issue that you pmed me was supposed to be fixed on 3.15.x can you pm me again please ?

                        Community Manager / Admin @Suunto

                        Creator of quantified-self.io

                        1 Reply Last reply Reply Quote 0

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