Ocean 2026 Updates Promised, no information after months

Kevin Major

@André-Faria No need to bog them down with another comment. In my previous comment I linked to another section of the forum, and someone replied to the effect of “yeah, they just don’t care.”

André Faria

@Kevin-Major I believe, as msot companies would work, issues when contacted by email would “count more” than posts on the forum…
For sure we have great people that pass the info to them, but I believe if it a serious issue, people should contact by email, also to “force” for a solution.
I believe no brand would like to have a return or warranty claim for something that is software.
support@suunto.com I contacted them last week and I received what I found to be an acceptable answer with envy to debug/know more.

Just because one support person answered 1 client saying “you won’t get a fix” it may not the reality.
No company is perfect, no person is perfect, so if your issue is so important that you posted everywhere, maybe send them a mail or call.

isazi

@Kevin-Major said:

@André-Faria No need to bog them down with another comment. In my previous comment I linked to another section of the forum, and someone replied to the effect of “yeah, they just don’t care.”

Yes, a random user replied to you saying that they “do not care” and you trust that information as if it was an official response

Kevin Major

@isazi So the countless people complaining on this forum and all over the internet that already have a response from suunto… that’s what?

Edit: What’s the point of Suunto running these forums if they’re not going to monitor them for issues as well? I have finally sent off an email to support and will report back with their response, but I wouldn’t hold my breath for a positive outcome.

Reino von Wielligh

Hi All Ocean Users

I am seeing new watches and updates on all other models, but nothing on the Ocean. I don’t want to sound like I am complaining, but some features were promised in the Q1 and Q2 videos as coming to Ocean “soon”, but by the time this gets to the Ocean, the Ocean will just be behind again on features.

To mention the few:

Swim Drill mode (have been on other brands very long, and on most Suunto models for about 6 months, but not on Ocean yet.
New HR algorithm introduced to both original race and race S (which should come to Ocean to improve the very inaccurate HR readings)
New Maps with POI and street names etc.

It is very bad that Suunto does not give any update or at least an estimate window when to expect these updates.

@isazi , @dimitrios-kanellopoulos and @egika do you have any information on this, as in previous topics it was said that this is on its way, but never made it with the last update?

Ps. Why does Suunto not have separate tracks for Ocean updates, Sports Track and Dive track, this way the sports features make it in time while dive feature go through more rigorous testing? Please suggest this to the Ocean dev team.

Kind Regards
Reino

isazi

@Reino-von-Wielligh Ocean gets 1 or 2 updates per year

Reino von Wielligh

@isazi Thank you very much, just wondering why Suunto would have the information as coming soon to the Ocean, but then 6 months later we still don’t have it. Then they should rather not mention it for the Ocean. Please read my suggestion on seperate Dev tracks for Ocean.

isazi

@Reino-von-Wielligh I see that the Ocean already had a firmware release in 2026, version 2.51.28, so not sure if it is getting a new one this year or not. I see that the swim drills mode has been released to the other watches with the 2.53.42 release.

Reino von Wielligh

@isazi Yes, that is what is worrying me as in the Q1 and Q2 videos, features that was promised to be coming, never made it to the Ocean version 2.51.28

The links of the official Suunto videos said these will come to Ocean, but we are still waiting 6 more than 6 months later from when it was mentioned on the videos:

Q1:https://www.youtube.com/watch?v=Jh0gD05DngU&t=2363s

Q2:https://www.youtube.com/watch?v=t2QCoDLY5kQ&t=41s

Reino von Wielligh

Hi Ocean users, who is also still curious to know when this will start rolling to the Ocean as it was promised to come to the Ocean on 8 April 2026 and yet no updates regarding multiple features.

“Suunto Ocean support to follow.” - https://us.suunto.com/blogs/blog/new-maps-navigation-updates-now-rolling-out-april-2026

@dimitrios-kanellopoulos and @isazi I am all for testing and development with regards to the Ocean, but 6 months with no answers is very bad and is no way from Suunto to treat any customer after making public statements like this.

Can this be escalated as it seems like false advertisement at this point to get more sales for the Ocean, but then these features never make it to the watches. We have picked that up as well from the point that @isazi could not even see the swim drills on the Ocean test firmware and since I have had no feedback it probably still is not showing on the test firmware.

I have requested multiple times to help with testing to help speed the process as I am swimming each day, but Suunto ignores me straight.

I would really like to know what is going on here, as it seems that Suunto is releasing new products, but then does not support it current customer base.

When my Race S broke for the 3rd time, Suunto knew my sport was swimming (ice swimming) and that I was not a diver, yet they suggested to replace my watch under warranty with the Ocean. I feel like I have been given a product that is not being supported by Suunto.

Kind Regards
Reino