Alerts without any notification or activity

safari

@Arto-Aspelin
ben bunu geçen gün suunto veritcal saatimde yaşadım. Gerçekten sinir bozucuydu. iphone u yeniden başlattım. ardından saatimi yeniden başlattım. düzeldi. (yeni aldığım HR kemerini eşleştirdikten sonra oldu)

isazi

@safari the sound notification with external sensor connecting outside of activity is already fixed in next firmware (not sure when it’ll be released)

Arto Aspelin

@safari Thanks. I will try those and see what happens.

safari

@isazi
I think it might be trying to connect to my new HR belt even though I’ve removed it. The Bluetooth range was also far, so it kept disconnecting and reconnecting. Also, I think my new HR belt is smart, so it now displays the battery status.

Previously, the beta version was shared for us to try. Is there such a project in the future?

isazi

@safari said in Alerts without any notification or activity:

@isazi
I think it might be trying to connect to my new HR belt even though I’ve removed it. The Bluetooth range was also far, so it kept disconnecting and reconnecting. Also, I think my new HR belt is smart, so it now displays the battery status.

It is what it is doing, it reconnects to your sensor even outside activities… I never noticed until yesterday cause I either turn off my sensors or they are far far away from me during the day

pavel.samokha

@Arto-Aspelin @salusi

Could you share what FW your watches have, what mobile phone you’re using and what version of the mobile app?

Arto Aspelin

@pavel.samokha Hi. FW on the S9PP is 2.43.12. iPhone 12 with iOS 18.5. and Suunto app is version 3.1.1 (20282).

fondueaufromage

@isazi said in Alerts without any notification or activity:

It is what it is doing, it reconnects to your sensor even outside activities… I never noticed until yesterday cause I either turn off my sensors or they are far far away from me during the day

I also get alarms during activities and I don’t know why because there is no message on the watch and it doesn’t seem possible to me that this is an attempt to connect to a sensor because I don’t have one with me and there are no sensors paired to the watch.

Arto Aspelin

@fondueaufromage And to be clear, I get these alerts mainly while not doing any sport. S9PP just vibrates but nothing is shown on the display and nothing happens on iPhone.

Catriona B

I’m having the same problem. It’s a brand new watch and only paired with my phone. Has anyone found a solution yet?

sky-runner

Search the work “phantom” in the forum posts and you’ll see a lot of mentions of phantom vibrations / alerts.

In my experienced that happened when I was going in or out of range of external HR sensor. But also, I think there may be other bluetooth related activities that may trigger this.

duffman19

@Catriona-B It’s the compass auto-calibrating in the background. For some reason, the code on the 9PP calls for a notification vibration every time the compass calibrates. And because the 9PP is so sensitive to magnetic interference, this happens frequently.

The only solution is to remove the compass from the watch’s widget list using the Suunto App. This prevents the auto-calibration and, thus, the phantom vibrations. Just make sure to check the calibration before starting an activity as the compass is used for some of Suunto’s fused stuff.