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    Suunto app service status

    Scheduled Pinned Locked Moved Suunto app - Announcements & Updates
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    • MaxiPalleM Offline
      MaxiPalle Bronze Member @Anssi Auvinen
      last edited by

      @Anssi-Auvinen Thx, that did the trick.

      1 Reply Last reply Reply Quote 0
      • MaxiPalleM Offline
        MaxiPalle Bronze Member @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos Yup. Fixed (see below).

        1 Reply Last reply Reply Quote 1
        • Brent RodriguezB Offline
          Brent Rodriguez Bronze Member
          last edited by

          There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

          Dimitrios KanellopoulosD Saketo NemoS 2 Replies Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
            last edited by

            @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

            I dont understand though your sentiment.

            Due to this not being posted so many people were frustrated

            Probably because they aren’t willing to admit they have a problem until they have fixed it.

            We did send in app messages about this. No reason not to communicate something.

            FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

            Here is an in app message caputre.

            13650a33-9e45-4502-bd54-9465dc3938af-image.png

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            Brent RodriguezB lohtseL 3 Replies Last reply Reply Quote 1
            • Brent RodriguezB Offline
              Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos I don’t do Facebook and didn’t get that message in the Suunto App. I guess it’s good others did though.

              Jay SullivanJ 1 Reply Last reply Reply Quote 1
              • lohtseL Offline
                lohtse @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos said in Suunto app service status:

                @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

                I dont understand though your sentiment.

                Due to this not being posted so many people were frustrated

                Probably because they aren’t willing to admit they have a problem until they have fixed it.

                We did send in app messages about this. No reason not to communicate something.

                FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

                Here is an in app message caputre.

                13650a33-9e45-4502-bd54-9465dc3938af-image.png

                may be not everyone got the in app message… I know I didn’t!!!

                Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                Dimitrios KanellopoulosD Brent RodriguezB 2 Replies Last reply Reply Quote 2
                • Brent RodriguezB Offline
                  Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos wait about Matt_from_suunto?

                  1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @lohtse
                    last edited by

                    @lohtse @Brent-Rodriguez I know that not all people got the in app message unfortunately. 😞

                    And yes Facebook is not something official and it was my mistake to not have asked “friends” to post this here. I am sorry.

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    fhegnorF 1 Reply Last reply Reply Quote 0
                    • Brent RodriguezB Offline
                      Brent Rodriguez Bronze Member @lohtse
                      last edited by

                      @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                      lohtseL 1 Reply Last reply Reply Quote 1
                      • lohtseL Offline
                        lohtse @Brent Rodriguez
                        last edited by

                        @Brent-Rodriguez said in Suunto app service status:

                        @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                        Oh heck hadn’t thought of that Brent!!! lol as to Facebook dimitrios not everyone use’s and I certainly dont have or intend to have a FACEARSE account!!!

                        Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @lohtse
                          last edited by

                          @lohtse I don’t like Facebook as well. 😉

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 1
                          • fhegnorF Offline
                            fhegnor Bronze Member @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos said in Suunto app service status:

                            I am sorry

                            no need to apologize, as you had something personal with higher importance which hopefully does not mean anything bad…
                            Everybody survived not being informed immediately and should be a bit more relaxed sometimes

                            SA 1.7.0 (6847) | SSWHRB 2.5.18 | Ambit 3 Peak

                            https://forum.suunto.com/topic/1427/collapsible-activities
                            https://forum.suunto.com/topic/1925/make-leaderboard-and-other-social-stuff-optional

                            1 Reply Last reply Reply Quote 8
                            • Saketo NemoS Offline
                              Saketo Nemo Moderator @Brent Rodriguez
                              last edited by

                              @Brent-Rodriguez said in Suunto app service status:

                              There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

                              Why this controversy?
                              Ok, you don’t have facebook, it’s not an official way. Ok, you haven’t received the message in SuuntoApp, but this forum consults it, right?
                              Your previous message dates back to 3 days ago, you didn’t write anything during the breakdown. did you notice the fault?

                              Instead, I and others, we wrote here:

                              https://forum.suunto.com/topic/2970/is-suunto-app-background-service-down/38
                              https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/3
                              https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/6

                              And once is solved:
                              https://forum.suunto.com/post/34920
                              https://forum.suunto.com/post/34921
                              https://forum.suunto.com/post/34923

                              Brent RodriguezB 1 Reply Last reply Reply Quote 2
                              • Brent RodriguezB Offline
                                Brent Rodriguez Bronze Member @Saketo Nemo
                                last edited by

                                @Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

                                I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

                                Saketo NemoS Brad_OlwinB 2 Replies Last reply Reply Quote 0
                                • Arik YaacobA Offline
                                  Arik Yaacob
                                  last edited by

                                  I deleted the latest workout from my Suunto App yesterday as a way to try to force the upload to Strava, but now I have the workout on my Suunto 9 but it nevers syncs back to the app. Is there any way to get the workout data back in the app?

                                  Brent RodriguezB 1 Reply Last reply Reply Quote 2
                                  • Brent RodriguezB Offline
                                    Brent Rodriguez Bronze Member @Arik Yaacob
                                    last edited by

                                    @Arik-Yaacob According to the post below you need to uninsall SA and reinstall it.

                                    https://forum.suunto.com/topic/2881/how-to-restore-deleted-activity-from-diary

                                    1 Reply Last reply Reply Quote 0
                                    • Dimitrios KanellopoulosD Offline
                                      Dimitrios Kanellopoulos Community Manager
                                      last edited by

                                      Can we keep kinda the discussion scoped? Please? Let’s not go over website requests. What do you think?

                                      Or do we need to beat our dead horse here again 😉

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      Brent RodriguezB 1 Reply Last reply Reply Quote 0
                                      • Brent RodriguezB Offline
                                        Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos The “we want a website” horse is going to be beat to atoms unless Suunto delivers.

                                        My point wasn’t that we don’t have a website, its we don’t know if we will ever get one or any of the features we have requested. Suunto doesn’t communicate with us. It doesn’t matter if the community finds the issue. What matters is if Suunto is honest with us and acknowledges it. They did but only for some people apparently.

                                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                                        • Arik YaacobA Offline
                                          Arik Yaacob
                                          last edited by

                                          Thank you @Brent-Rodriguez, that did the trick. I just wish there was smoother way to do it

                                          1 Reply Last reply Reply Quote 1
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
                                            last edited by Dimitrios Kanellopoulos

                                            @Brent-Rodriguez I understand you. Thanks 😃

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

                                            1 Reply Last reply Reply Quote 1
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