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Suunto app service status

Scheduled Pinned Locked Moved Suunto app - Announcements & Updates
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  • N Offline
    NimesDelgado Jay @Dimitrios Kanellopoulos
    last edited by 31 Jul 2019, 11:34

    @Dimitrios-Kanellopoulos Thank you very many!

    1 Reply Last reply Reply Quote 0
    • M Offline
      MaxiPalle Bronze Member @Dimitrios Kanellopoulos
      last edited by 31 Jul 2019, 11:37

      @Dimitrios-Kanellopoulos Hmmh, pushing those three dots doesn’t work.

      D A 2 Replies Last reply 31 Jul 2019, 11:39 Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager @MaxiPalle
        last edited by 31 Jul 2019, 11:39

        @MaxiPalle iOS ?

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        M 1 Reply Last reply 31 Jul 2019, 11:57 Reply Quote 0
        • A Offline
          Anssi Auvinen @MaxiPalle
          last edited by 31 Jul 2019, 11:45

          @MaxiPalle Same happened for me, then restarted the app and now working (iOS)

          M 1 Reply Last reply 31 Jul 2019, 11:47 Reply Quote 0
          • M Offline
            MaxiPalle Bronze Member @Anssi Auvinen
            last edited by 31 Jul 2019, 11:47

            @Anssi-Auvinen Thx, that did the trick.

            1 Reply Last reply Reply Quote 0
            • M Offline
              MaxiPalle Bronze Member @Dimitrios Kanellopoulos
              last edited by 31 Jul 2019, 11:57

              @Dimitrios-Kanellopoulos Yup. Fixed (see below).

              1 Reply Last reply Reply Quote 1
              • B Offline
                Brent Rodriguez Bronze Member
                last edited by 31 Jul 2019, 12:50

                There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

                D S 2 Replies Last reply 31 Jul 2019, 13:06 Reply Quote 1
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @Brent Rodriguez
                  last edited by 31 Jul 2019, 13:06

                  @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

                  I dont understand though your sentiment.

                  Due to this not being posted so many people were frustrated

                  Probably because they aren’t willing to admit they have a problem until they have fixed it.

                  We did send in app messages about this. No reason not to communicate something.

                  FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

                  Here is an in app message caputre.

                  13650a33-9e45-4502-bd54-9465dc3938af-image.png

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  B L 3 Replies Last reply 31 Jul 2019, 13:08 Reply Quote 1
                  • B Offline
                    Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                    last edited by 31 Jul 2019, 13:08

                    @Dimitrios-Kanellopoulos I don’t do Facebook and didn’t get that message in the Suunto App. I guess it’s good others did though.

                    J 1 Reply Last reply 31 Jul 2019, 23:21 Reply Quote 1
                    • L Offline
                      lohtse @Dimitrios Kanellopoulos
                      last edited by 31 Jul 2019, 13:09

                      @Dimitrios-Kanellopoulos said in Suunto app service status:

                      @Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

                      I dont understand though your sentiment.

                      Due to this not being posted so many people were frustrated

                      Probably because they aren’t willing to admit they have a problem until they have fixed it.

                      We did send in app messages about this. No reason not to communicate something.

                      FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

                      Here is an in app message caputre.

                      13650a33-9e45-4502-bd54-9465dc3938af-image.png

                      may be not everyone got the in app message… I know I didn’t!!!

                      Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                      D B 2 Replies Last reply 31 Jul 2019, 13:15 Reply Quote 2
                      • B Offline
                        Brent Rodriguez Bronze Member @Dimitrios Kanellopoulos
                        last edited by 31 Jul 2019, 13:09

                        @Dimitrios-Kanellopoulos wait about Matt_from_suunto?

                        1 Reply Last reply Reply Quote 0
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @lohtse
                          last edited by 31 Jul 2019, 13:15

                          @lohtse @Brent-Rodriguez I know that not all people got the in app message unfortunately. 😞

                          And yes Facebook is not something official and it was my mistake to not have asked “friends” to post this here. I am sorry.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          F 1 Reply Last reply 31 Jul 2019, 14:07 Reply Quote 0
                          • B Offline
                            Brent Rodriguez Bronze Member @lohtse
                            last edited by 31 Jul 2019, 13:35

                            @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                            L 1 Reply Last reply 31 Jul 2019, 13:49 Reply Quote 1
                            • L Offline
                              lohtse @Brent Rodriguez
                              last edited by 31 Jul 2019, 13:49

                              @Brent-Rodriguez said in Suunto app service status:

                              @lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

                              Oh heck hadn’t thought of that Brent!!! lol as to Facebook dimitrios not everyone use’s and I certainly dont have or intend to have a FACEARSE account!!!

                              Ambit 3 Peak with HRM, Movescount on Samsung S6 Active,Android 7.1.2…Suunto app installed for test only…

                              D 1 Reply Last reply 31 Jul 2019, 13:53 Reply Quote 0
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @lohtse
                                last edited by 31 Jul 2019, 13:53

                                @lohtse I don’t like Facebook as well. 😉

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 1
                                • F Offline
                                  fhegnor Bronze Member @Dimitrios Kanellopoulos
                                  last edited by 31 Jul 2019, 14:07

                                  @Dimitrios-Kanellopoulos said in Suunto app service status:

                                  I am sorry

                                  no need to apologize, as you had something personal with higher importance which hopefully does not mean anything bad…
                                  Everybody survived not being informed immediately and should be a bit more relaxed sometimes

                                  SA 1.7.0 (6847) | SSWHRB 2.5.18 | Ambit 3 Peak

                                  https://forum.suunto.com/topic/1427/collapsible-activities
                                  https://forum.suunto.com/topic/1925/make-leaderboard-and-other-social-stuff-optional

                                  1 Reply Last reply Reply Quote 8
                                  • S Offline
                                    Saketo Nemo Moderator @Brent Rodriguez
                                    last edited by 31 Jul 2019, 14:12

                                    @Brent-Rodriguez said in Suunto app service status:

                                    There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

                                    Why this controversy?
                                    Ok, you don’t have facebook, it’s not an official way. Ok, you haven’t received the message in SuuntoApp, but this forum consults it, right?
                                    Your previous message dates back to 3 days ago, you didn’t write anything during the breakdown. did you notice the fault?

                                    Instead, I and others, we wrote here:

                                    https://forum.suunto.com/topic/2970/is-suunto-app-background-service-down/38
                                    https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/3
                                    https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/6

                                    And once is solved:
                                    https://forum.suunto.com/post/34920
                                    https://forum.suunto.com/post/34921
                                    https://forum.suunto.com/post/34923

                                    B 1 Reply Last reply 31 Jul 2019, 14:26 Reply Quote 2
                                    • B Offline
                                      Brent Rodriguez Bronze Member @Saketo Nemo
                                      last edited by 31 Jul 2019, 14:26

                                      @Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

                                      I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

                                      S B 2 Replies Last reply 31 Jul 2019, 15:09 Reply Quote 0
                                      • A Offline
                                        Arik Yaacob
                                        last edited by 31 Jul 2019, 14:28

                                        I deleted the latest workout from my Suunto App yesterday as a way to try to force the upload to Strava, but now I have the workout on my Suunto 9 but it nevers syncs back to the app. Is there any way to get the workout data back in the app?

                                        B 1 Reply Last reply 31 Jul 2019, 14:30 Reply Quote 2
                                        • B Offline
                                          Brent Rodriguez Bronze Member @Arik Yaacob
                                          last edited by 31 Jul 2019, 14:30

                                          @Arik-Yaacob According to the post below you need to uninsall SA and reinstall it.

                                          https://forum.suunto.com/topic/2881/how-to-restore-deleted-activity-from-diary

                                          1 Reply Last reply Reply Quote 0
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