Spartan update complains

[BobMiles]

I think people should complain about this wherever they can, because it’s simply a joke.

[Dimitrios Kanellopoulos]

@roma12_7 @BobMiles That is not the way to request an update.

To me that is just a silly way of spamming nothing more. And that is the only thing you will achieve. Honesty…

[zhang965]

you guy should make a strike, just like in France !

[auxina]

I think Suunto knows we are pissed off.
But this is no surprise to Suunto. Suunto knew what was going to happen.
Suunto also knows that this hurts his image.
The question is
What is more expensive? Update Spartan or piss off a few customers?
Are you adequately valuing the advantages and disadvantages of this decision?

I don’t feel like making noise on Facebook, but I’ve said it before, I’m not satisfied enough to recommend Suunto.

[Paulo Silva]

I love my SSU and used to recommend Suunto to all my friends, but i’m very disappointed and wll not do it anymore.

[Michał Rudzki]

In my opinion, buying a watch in the early stage of soft/development (Suunto Spartan Customer) we make an unsigned agreement with Suunto, that we will be tasting as much we can give suunto time and many for further development. Also as a customer,I’ve been lied in the face. Because that was not what I expect after two years of development, there are still bugs in the software, missing a structured workout, taking from us movescount, zombie notifications (the are from the beginning), partly implemented functionalities (like an Alarm it cams to my mind, or stooper… they are others, battery notifications for heart strap, was it hard to implement at the beginning ?), sleeping monitor has been improved in S line but not in Spartan, ale missing phases of the sleep, probably there are others that also you can find in the forum, how many people need complain about thing that has been promised but suunto forget to deliver it for. @Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company? Asking support is like ‘peas against the wall’ they just don’t know nothing. Which is not fair. Buying a/the Spartan Watch on early-stage at the beginning was kind of promises that we kept but the other side FAIL.

[Michał Rudzki]

Also @Dimitrios-Kanellopoulos I know you are right now on the shooting range and probably you have better things to do like https://quantified-self.io with is something that Suunto should release half years ago. And yes, thank you for your patience and listening to all complains. It is not your fault you are somewhere in the middle.

[Dimitrios Kanellopoulos]

@Michał-Rudzki said in Spartan update complains:

@Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company?

I have 0 right to tell you what todo. I am not doing that. I am just advising that imo it’s not the best thing todo.

I ll move away my self from this discussion, I had no intention to be misunderstood as of telling you what you have the right todo or no . Sorry

[BKtoo]

@Michał-Rudzki the spartan ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmick Enjoy the the Spartan

[bbx100]

@BKtoo said in Spartan update complains:

n ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmi

but spartan whr and baro line have OHR, so what with those users? I would also like to have phases of sleep.
Suunto should take care on spartan users as they are future buyer of newer watches. If they are not satisfied that is not good. Personally I bought spartan baro two moths ago as I had suunto core and was satisfied with it. I had option to buy garmin or the suunto, so as I had good experience with suunto I didn’t think too much. If I knew it more about spartan line I would probably decided different in favor of garmin ,

[BKtoo]

@bbx100 I understand you, but I think Suunto is one of the best to fix bug and provide support. Take a look at the Garmin forum and I think you understand me. From the Garmin forum:
-I think Garmin needs to be more open with the bug reports.
Over the years, I have worked with a number of software development products, most notably, the Google Earth Browser plugin GePlugin.
I was around when it was first released and immediately adopted it for myStarTraX app.
As with all new complex products, GePlugin contained many bugs, shortcomings, documentation errors etc that we as developers acknowledged and lived with because the basic product was fantastic and Google kept us well informed of their progress on the fixes.
They kept their developers on side by maintaining an informative interactive reporting web site in which every bug report was reviewed by their development team which updated the bug report with the following details:
date reported
tracking number
short title
comments from the developers and users
status indicating the result of their analysis: Bug Confirmed, Enhancement, Documentation error, Out of scope, etc
priority that they attached to the repair work
As updates were released, the status was updated with a description of the fix.

So, you can understand that I, and I’m sure many others of your developer community are underwhelmed by receiving comments from the Garmin team like:
“We have this crash addressed, and the fix will be available in an upcoming mobile SDK release. Thanks!”
“FYI, we’ve corrected this issue in the documentation. Thanks again for the report!”
“I’ve got it reported.”
“I’ve got a ticket created to investigate.”

Whilst no developer wants to see the shortcomings of their product splashed around to fuel the opposition and critics, all professional developers are aware that it’s impossible to release a bug-free, perfect product, and they judge a developer by their responsiveness to this inevitability.
Food for thought?

[isazi]

@bbx100 I understand bug fixing and supporting devices for long, and I hope Suunto will keep supporting the Spartan series also adding what was promised (I heard it was, I wasn’t here before). But I’m not sure about them adding new functionalities (like the recent Firstbeat metrics from the S series), if the series have been superseded by the S. All companies slowly phase out older lines, and Suunto is not different.

[bbx100]

@isazi said in Spartan update complains:

from the S series)

I have no complains on bugs on Spartan as I haven’t found yet (since I’m new user), but I would love that Suunto delivers what was promised (I heard about promises on this forum) and brings Spartan line to level of competitor Fenix 5 watch (e.g it has phases of sleep) or Ambit 3 in some functionalities as I also heard on this forum. I understand that new functionalities are for newer suunto watches, but at the time when I bought Spartan baro (this September) I looked at support and saw that there are regular updates so I bought watch. After one month after I bought watch than I hear that support stopped, I expect that since watch is still sold that there should be still support and some new features which are not premiuim…so that we older users are still satisfied and not neglected…

[roma12_7]

@bbx100 I hope suunto read this forum. I think it’s wise to write your remark on Suunto Facebook or Instagram page. It’s the best way to make suunto change the fact they stop update on spartan.

[sartoric]

@bbx100 said in Spartan update complains:

I would love that Suunto delivers what was promised (I heard about promises on this forum)

I’m not here to be Suunto’s advocate but …
This is the main misunderstanding as “officially” Suunto didn’t promise anything (afair) that is not already available with the last FW deployed to the Spartans.
What was promised are (I would say) all SA features.

eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

I’m not saying I don’t want new features.
I’m not saying I wouldn’t like to have FW update in case of bug discovery (and I guess we will have)
I’m not saying I’m 100% happy

[jsuarez]

@sartoric said in Spartan update complains:

eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

It never promised structured intervals, but it has never confirmed the opposite. There are only hints that to them structured intervals are not that important: (i) there is a thread in this forum that was upvoted by many users and was closed so as not to create expectatives, and (ii) there was a mention in the SuuntoPlus poll that structured intervals could not be created by that feature.

However, Suunto starting from the Spartans is probably the only sports watch company that does not have proper structured training on its watches. Even Ambits had that… So anyone would have expected that the series that superseeded Ambits should at least have similar featureset…

I myself cannot recommend Suunto anymore. About 18 months ago I sent a screenshot of one of my moves in Movescount with some analysis to my fellow runners’ WhatsApp group and they were impressed. I proudly told them this was a feature of Suunto. Today I wouldn’t even dare to send them an analysis in “that fake analysis in a 5”-screen tool" called Suunto App… Interesting how things change in so little time.

[sartoric]

@jsuarez said in Spartan update complains:

It never promised structured intervals, but it has never confirmed the opposite.

Well … this sounds to me as a mostly official “no”

MC is a completely different topic and it’s not closely related to the Spartans … imho

[jsuarez]

@sartoric It does sound like that, but technically speaking that is not an official statement by Suunto. If they have it so clear, why not release that statement in one of the periodic updates (by Suunto itself, not by Dimitrios)?

In any case, I had already accepted structured intervals would not make it to my watch. Hence, the change of watch, where structured intervals work wonderfully (powerful and easy to config both in-app and on the web).

[Fenr1r]

@jsuarez said in Spartan update complains:

It does sound like that, but technically speaking that is not an official statement by Suunto. If they have it so clear, why not release that statement in one of the periodic updates (by Suunto itself, not by Dimitrios)?

Because you do not use a negative in corporate communication (about your own products) unless it is absolutely unavoidable? Hence “Suunto 9” and “Suunto 9 Baro”. Not “Suunto 9 Baro-less” and “Suunto 9”.

If they did not specify a feature as enabled/intended in their official material (even if deprecated from an earlier product), relevant anticipation/disappointment is, alas, on us.

Hope doesn’t die easily so every FW update and app revision might seem like an extra slap in the face but it ain’t: it’s actually simple consistency by Suunto. I suspect the Ruptured Winterval Y/N issue is distant history for the hardware folk. DK is just unlucky to be holding the lightning-rod of SA.

Of course, the S-series could be a stalking horse, sales- and tech-wise, for the next generation. There will be shared FW until the one that gives the Tx ruptured wintervals … but not the Sx.

Sorry: that last bit was clearly ludicrous.

[kriskus]

@sartoric said in Spartan update complains:

eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

Well, at least they said something about training plans which I somewhat can’t find anywhere in the watch or SA:
“We also need to delay the scheduled October 26th [2016] update (Sport mode customization, training plans to your watch and more) to later this year”