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Spartan update complains

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  • P Offline
    Paulo Silva
    last edited by 9 Dec 2019, 11:08

    I love my SSU and used to recommend Suunto to all my friends, but i’m very disappointed and wll not do it anymore.

    SSU 2.6.54
    Ambit 3 Sport

    1 Reply Last reply Reply Quote 1
    • M Offline
      Michał Rudzki
      last edited by 9 Dec 2019, 11:13

      In my opinion, buying a watch in the early stage of soft/development (Suunto Spartan Customer) we make an unsigned agreement with Suunto, that we will be tasting as much we can give suunto time and many for further development. Also as a customer,I’ve been lied in the face. Because that was not what I expect after two years of development, there are still bugs in the software, missing a structured workout, taking from us movescount, zombie notifications (the are from the beginning), partly implemented functionalities (like an Alarm it cams to my mind, or stooper… they are others, battery notifications for heart strap, was it hard to implement at the beginning ?), sleeping monitor has been improved in S line but not in Spartan, ale missing phases of the sleep, probably there are others that also you can find in the forum, how many people need complain about thing that has been promised but suunto forget to deliver it for. @Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company? Asking support is like ‘peas against the wall’ they just don’t know nothing. Which is not fair. Buying a/the Spartan Watch on early-stage at the beginning was kind of promises that we kept but the other side FAIL.

      D B 2 Replies Last reply 9 Dec 2019, 11:21 Reply Quote 2
      • M Offline
        Michał Rudzki
        last edited by 9 Dec 2019, 11:17

        Also @Dimitrios-Kanellopoulos I know you are right now on the shooting range and probably you have better things to do like https://quantified-self.io with is something that Suunto should release half years ago. And yes, thank you for your patience and listening to all complains. It is not your fault you are somewhere in the middle.

        1 Reply Last reply Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Michał Rudzki
          last edited by 9 Dec 2019, 11:21

          @Michał-Rudzki said in Spartan update complains:

          @Dimitrios-Kanellopoulos also you don’t have right talking about what we can’t do or what we can do. Is it another way to inform Suunto about glitch between Spartans users and suunto company?

          I have 0 right to tell you what todo. I am not doing that. I am just advising that imo it’s not the best thing todo.

          I ll move away my self from this discussion, I had no intention to be misunderstood as of telling you what you have the right todo or no . Sorry

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          1 Reply Last reply Reply Quote 1
          • B Offline
            BKtoo Bronze Member @Michał Rudzki
            last edited by 9 Dec 2019, 11:30

            @Michał-Rudzki the spartan ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmick 💪 Enjoy the the Spartan👍

            B 1 Reply Last reply 9 Dec 2019, 12:33 Reply Quote 1
            • B Offline
              bbx100 Bronze Member @BKtoo
              last edited by 9 Dec 2019, 12:33

              @BKtoo said in Spartan update complains:

              n ultra is a very nice watch. It does not have the optical HR sensor, so the sleep tracking is not posible. But the watch is for real use, not for the gimmi

              but spartan whr and baro line have OHR, so what with those users? I would also like to have phases of sleep.
              Suunto should take care on spartan users as they are future buyer of newer watches. If they are not satisfied that is not good. Personally I bought spartan baro two moths ago as I had suunto core and was satisfied with it. I had option to buy garmin or the suunto, so as I had good experience with suunto I didn’t think too much. If I knew it more about spartan line I would probably decided different in favor of garmin ,

              B I 2 Replies Last reply 9 Dec 2019, 12:48 Reply Quote 0
              • B Offline
                BKtoo Bronze Member @bbx100
                last edited by 9 Dec 2019, 12:48

                @bbx100 I understand you, but I think Suunto is one of the best to fix bug and provide support. Take a look at the Garmin forum and I think you understand me. From the Garmin forum:
                -I think Garmin needs to be more open with the bug reports.
                Over the years, I have worked with a number of software development products, most notably, the Google Earth Browser plugin GePlugin.
                I was around when it was first released and immediately adopted it for myStarTraX app.
                As with all new complex products, GePlugin contained many bugs, shortcomings, documentation errors etc that we as developers acknowledged and lived with because the basic product was fantastic and Google kept us well informed of their progress on the fixes.
                They kept their developers on side by maintaining an informative interactive reporting web site in which every bug report was reviewed by their development team which updated the bug report with the following details:
                date reported
                tracking number
                short title
                comments from the developers and users
                status indicating the result of their analysis: Bug Confirmed, Enhancement, Documentation error, Out of scope, etc
                priority that they attached to the repair work
                As updates were released, the status was updated with a description of the fix.

                So, you can understand that I, and I’m sure many others of your developer community are underwhelmed by receiving comments from the Garmin team like:
                “We have this crash addressed, and the fix will be available in an upcoming mobile SDK release. Thanks!”
                “FYI, we’ve corrected this issue in the documentation. Thanks again for the report!”
                “I’ve got it reported.”
                “I’ve got a ticket created to investigate.”

                Whilst no developer wants to see the shortcomings of their product splashed around to fuel the opposition and critics, all professional developers are aware that it’s impossible to release a bug-free, perfect product, and they judge a developer by their responsiveness to this inevitability.
                Food for thought?

                1 Reply Last reply Reply Quote 0
                • I Offline
                  isazi Moderator @bbx100
                  last edited by 9 Dec 2019, 13:06

                  @bbx100 I understand bug fixing and supporting devices for long, and I hope Suunto will keep supporting the Spartan series also adding what was promised (I heard it was, I wasn’t here before). But I’m not sure about them adding new functionalities (like the recent Firstbeat metrics from the S series), if the series have been superseded by the S. All companies slowly phase out older lines, and Suunto is not different.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  B 1 Reply Last reply 9 Dec 2019, 14:33 Reply Quote 0
                  • B Offline
                    bbx100 Bronze Member @isazi
                    last edited by 9 Dec 2019, 14:33

                    @isazi said in Spartan update complains:

                    from the S series)

                    I have no complains on bugs on Spartan as I haven’t found yet (since I’m new user), but I would love that Suunto delivers what was promised (I heard about promises on this forum) and brings Spartan line to level of competitor Fenix 5 watch (e.g it has phases of sleep) or Ambit 3 in some functionalities as I also heard on this forum. I understand that new functionalities are for newer suunto watches, but at the time when I bought Spartan baro (this September) I looked at support and saw that there are regular updates so I bought watch. After one month after I bought watch than I hear that support stopped, I expect that since watch is still sold that there should be still support and some new features which are not premiuim…so that we older users are still satisfied and not neglected…

                    R S 2 Replies Last reply 9 Dec 2019, 15:40 Reply Quote 0
                    • R Offline
                      roma12_7 Bronze Member @bbx100
                      last edited by 9 Dec 2019, 15:40

                      @bbx100 I hope suunto read this forum. I think it’s wise to write your remark on Suunto Facebook or Instagram page. It’s the best way to make suunto change the fact they stop update on spartan.

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        sartoric Moderator @bbx100
                        last edited by sartoric 12 Sept 2019, 16:37 9 Dec 2019, 15:42

                        @bbx100 said in Spartan update complains:

                        I would love that Suunto delivers what was promised (I heard about promises on this forum)

                        I’m not here to be Suunto’s advocate but …
                        This is the main misunderstanding as “officially” Suunto didn’t promise anything (afair) that is not already available with the last FW deployed to the Spartans.
                        What was promised are (I would say) all SA features.

                        eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

                        I’m not saying I don’t want new features.
                        I’m not saying I wouldn’t like to have FW update in case of bug discovery (and I guess we will have)
                        I’m not saying I’m 100% happy

                        SVTS - 2.40.38
                        SSSWHR BARO Amber - 2.8.32
                        Samsung A5 2016 - Android 7.0
                        Samsung A33 2022 - Android 14 - One UI 6.1
                        Suunto App Android 5.2.5 beta
                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                        J K 2 Replies Last reply 9 Dec 2019, 17:13 Reply Quote 3
                        • J Offline
                          jsuarez Bronze Member @sartoric
                          last edited by 9 Dec 2019, 17:13

                          @sartoric said in Spartan update complains:

                          eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

                          It never promised structured intervals, but it has never confirmed the opposite. There are only hints that to them structured intervals are not that important: (i) there is a thread in this forum that was upvoted by many users and was closed so as not to create expectatives, and (ii) there was a mention in the SuuntoPlus poll that structured intervals could not be created by that feature.

                          However, Suunto starting from the Spartans is probably the only sports watch company that does not have proper structured training on its watches. Even Ambits had that… So anyone would have expected that the series that superseeded Ambits should at least have similar featureset…

                          I myself cannot recommend Suunto anymore. About 18 months ago I sent a screenshot of one of my moves in Movescount with some analysis to my fellow runners’ WhatsApp group and they were impressed. I proudly told them this was a feature of Suunto. Today I wouldn’t even dare to send them an analysis in “that fake analysis in a 5”-screen tool" called Suunto App… Interesting how things change in so little time.

                          S 1 Reply Last reply 9 Dec 2019, 17:37 Reply Quote 2
                          • S Offline
                            sartoric Moderator @jsuarez
                            last edited by sartoric 12 Sept 2019, 17:38 9 Dec 2019, 17:37

                            @jsuarez said in Spartan update complains:

                            It never promised structured intervals, but it has never confirmed the opposite.

                            Well … this sounds to me as a mostly official “no”

                            SI_1.png
                            SI_2.png

                            MC is a completely different topic and it’s not closely related to the Spartans … imho

                            SVTS - 2.40.38
                            SSSWHR BARO Amber - 2.8.32
                            Samsung A5 2016 - Android 7.0
                            Samsung A33 2022 - Android 14 - One UI 6.1
                            Suunto App Android 5.2.5 beta
                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

                            J 1 Reply Last reply 9 Dec 2019, 18:49 Reply Quote 0
                            • J Offline
                              jsuarez Bronze Member @sartoric
                              last edited by 9 Dec 2019, 18:49

                              @sartoric It does sound like that, but technically speaking that is not an official statement by Suunto. If they have it so clear, why not release that statement in one of the periodic updates (by Suunto itself, not by Dimitrios)?

                              In any case, I had already accepted structured intervals would not make it to my watch. Hence, the change of watch, where structured intervals work wonderfully (powerful and easy to config both in-app and on the web).

                              F 1 Reply Last reply 9 Dec 2019, 19:48 Reply Quote 0
                              • F Offline
                                Fenr1r @jsuarez
                                last edited by Fenr1r 12 Sept 2019, 19:48 9 Dec 2019, 19:48

                                @jsuarez said in Spartan update complains:

                                It does sound like that, but technically speaking that is not an official statement by Suunto. If they have it so clear, why not release that statement in one of the periodic updates (by Suunto itself, not by Dimitrios)?

                                Because you do not use a negative in corporate communication (about your own products) unless it is absolutely unavoidable? Hence “Suunto 9” and “Suunto 9 Baro”. Not “Suunto 9 Baro-less” and “Suunto 9”.

                                If they did not specify a feature as enabled/intended in their official material (even if deprecated from an earlier product), relevant anticipation/disappointment is, alas, on us.

                                Hope doesn’t die easily so every FW update and app revision might seem like an extra slap in the face but it ain’t: it’s actually simple consistency by Suunto. I suspect the Ruptured Winterval Y/N issue is distant history for the hardware folk. DK is just unlucky to be holding the lightning-rod of SA.

                                Of course, the S-series could be a stalking horse, sales- and tech-wise, for the next generation. There will be shared FW until the one that gives the Tx ruptured wintervals … but not the Sx.

                                Sorry: that last bit was clearly ludicrous.

                                1 Reply Last reply Reply Quote 0
                                • K Offline
                                  kriskus Bronze Member @sartoric
                                  last edited by 10 Dec 2019, 09:47

                                  @sartoric said in Spartan update complains:

                                  eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

                                  Well, at least they said something about training plans which I somewhat can’t find anywhere in the watch or SA:
                                  “We also need to delay the scheduled October 26th [2016] update (Sport mode customization, training plans to your watch and more) to later this year”

                                  E 1 Reply Last reply 10 Dec 2019, 10:12 Reply Quote 0
                                  • E Offline
                                    Egika Platinum Member @kriskus
                                    last edited by 10 Dec 2019, 10:12

                                    @kriskus said in Spartan update complains:

                                    @sartoric said in Spartan update complains:

                                    eg. Suunto never promised structured workouts, in fact they clearly stated they won’t develop it.

                                    Well, at least they said something about training plans which I somewhat can’t find anywhere in the watch or SA:
                                    “We also need to delay the scheduled October 26th [2016] update (Sport mode customization, training plans to your watch and more) to later this year”

                                    This traning plan feature is available in Movescount and the watch since quite some time.

                                    https://www.suunto.com/en-us/sports/News-Articles-container-page/tutorial-tuesday/how-to-plan-your-workouts-with-the-new-weekly-planner/

                                    Still this plan has nothing to do with the mentioned structured workouts…

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

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                                    • K Offline
                                      kriskus Bronze Member
                                      last edited by 10 Dec 2019, 11:12

                                      OK, I was thinking about whether this was it or not. On the other hand, it’s gone now after the update to SA, isn’t it?

                                      E 1 Reply Last reply 10 Dec 2019, 11:16 Reply Quote 1
                                      • E Offline
                                        Egika Platinum Member @kriskus
                                        last edited by 10 Dec 2019, 11:16

                                        @kriskus for now - yes. For the future - nobody knows 😉

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - TI Canary - Titanium Courtney

                                        1 Reply Last reply Reply Quote 1
                                        • M Offline
                                          Michał Rudzki
                                          last edited by 11 Dec 2019, 09:14

                                          @jsuarez I think it’s not about if it has been promised or not. If you see that old line has that structured workouts and when the new line is released you would suspect that will have that same as old one some new features. Also, I need to maintain that Suunto Spartan was a premium watch, many people that bought that watch at that time were suppressed that feature is missing. If you are paying for the premium watch you are expecting more/less the same functionalities as a competitor at the same time. Many users of Spartan’s voting on that feature from the beginning because they believe in ‘we are listing our community’… Frustrating is very big in Spartans users, many probably will go into Polar/Garmin solution, and they will start losing clients, that’s my opinion.

                                          J 1 Reply Last reply 11 Dec 2019, 11:05 Reply Quote 4
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