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@Cookiemonster Because this is the reply I am getting when I am asking for you and you have not said that you have tried that
Community Manager / Admin @Suunto
Creator of Quantified-Self.io
youtube.com/c/dimitrioskanellopoulos
https://instagram.com/dimitrioskanellopoulos
https://www.strava.com/athletes/7586105 -
@Dimitrios-Kanellopoulos I have tried everything, including Level2 support which did not solve the problem. Then told to return the watch which has worked perfectly for years for repair. Still works with iPhone 8 plus the SA but not the iPhone 11Pro. As far as I can see Suunto don’t seem to be addressing this issue that I suspect will escalate as more people upgrade their iPhones.
Dragon Boat Paddler, leisure/fitness Cyclist & Scuba Diver
Suunto 9 Baro
Ambit 3 Peak (retired)
Eon Steel + Tank pod Awesome primary dive computer
Zoop - great back-up dive computer -
@Dimitrios-Kanellopoulos i have tried this many times, but still wont sync
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@Cookiemonster been online to chat to customers support to address the issue with iphone11, the told me they know of the issue, and is not expected to be sorted until april or may!
Im sad to say, that i will be leaving the suunto family, and going for a more reliable watch, to many issues to often -
ouf , I am creating a bug about this…
Again…
I am in contact with the developers, no higher level of support than me
Community Manager / Admin @Suunto
Creator of Quantified-Self.io
youtube.com/c/dimitrioskanellopoulos
https://instagram.com/dimitrioskanellopoulos
https://www.strava.com/athletes/7586105 -
@Dimitrios-Kanellopoulos said in Activities did not sync. Iphone11:
no higher level of support than me
Hey! Who do you think you are ?!
Easy, man !
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@sartoric I mean I am trying to help as much as I can here, bypassing support etc. Don’t get me wrong… We can leave this to support and will be delayed and I don’t want that.
Its silly to see some people having an issue with their iphone and ambit. I would be outraged
Community Manager / Admin @Suunto
Creator of Quantified-Self.io
youtube.com/c/dimitrioskanellopoulos
https://instagram.com/dimitrioskanellopoulos
https://www.strava.com/athletes/7586105 -
@Dimitrios-Kanellopoulos
Hey I was just kidding.
I completely understand
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@Cookiemonster there must be some new Bluetooth technology on the iPhone 11 that isn’t allowing the Bluetooth on the ambit3 to transfer data. Oh well, first world problems.
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@JohanT Well, there is some new technology on the bluetooth side in the new iPhones. There are several reported problems since the release of the phones with connection them via Bluetooth in cars, etc.
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I have the same problem as well. the connection between my Iphone 11 and my Ambit 3 peak dosent happen. I have also tried as many of you have mentioned to unpair, repair etc. with no sucsess. It seems like its been a long wait until anyone have got a reply or an indication when the issue will be fixed from Suunto. no matter if there is some new tec with bluetooth or not. Suunto still needs solve the issue. the first massage in this tread was written on 30 sep and still no progress.
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@Klas-Axgärde sure Suunto should work on this, but why Apple can break any protocol and no one complains with them?
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@isazi agreed. However i dont know if imporving a teconology and moving forward is considered a break of protocol. If Apple now have done updates to their bluetooth i can only guess it was to make it even better and to follow the tec development in general. Here i belive Suunto need to do the same to keep up and not risk to get dated.
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@Klas-Axgärde nope. Protocols are agreed between parties and can’t be changed unilaterally. If you want to improve things, you work on new versions of standards and protocols, don’t just go your way because you’re bigger than the others.
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@isazi maybe Suunto doesn’t care about Apple users, seeing that the Suunto 7 has an android operating system and Google Play. Just a conspiracy, and
maybe goes both ways. Either way I don’t care who is to blame between these companies. I purchased a product that I expect to work properly, regardless of which phone I have, and getting no answer is worse than them providing an answer that may not be in my favour. A response of some sort would be nice, even if it’s to say “sorry your product will no longer work with newer technology” (I.e. apps and/or phones). -
@Tom-H-Edwards thanks for the reply, April/May is a long time to wait which means it must be a serious bug. I work with safety software systems for railways and serious bugs can be fixed way quicker than that with all the safety approvals that a sports watch doesn’t need. Suunto seem to be going new flashy watches as style over substance but the reality is without the proper software their value evaporates. I wonder if Suunto are overstretched by the competition? As a diver who relies on my Eon Steel and Zoop for safety this is a big concern. Last week in Raja Ampat a diver was about to send his Eon Core back for a 5th time due to incorrect depth measurement. I am starting to wonder whether I should move away from Suunto. Suunto need to seriously up their game.
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@Dimitrios-Kanellopoulos said in Syncing problems Ambit3 with iPhone11:
ouf , I am creating a bug about this…
Again…
I am in contact with the developers, no higher level of support than me
Thanks! Hopefully this will escalate the issue and get it fixed sooner rather than later. I guess we should ask the question, is there anyone out there with an iPhone 11 or iPhone 11 pro that HAS been able to sync moves? Trying to figure out if this is an issue for every iPhone 11/ambit 3 user or just random individuals.
I know you are trying to help, but I (and many other users) have tried the Forget/Forget/Unpair/Pair solution several times without any success. So I think this is a deeper issue than the pairing. I am able to get my watch to sync without any moves, but as soon as I log a move and try to sync it fails.
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@Cookiemonster
I’m not so sure it’s a serious bug, it may just be that Suunto isn’t staffed to handle it in a timely fashion. From what we’ve seen from them in the last 2+ ish years since the Spartan release, to transitioning from MC to SA, to branching out to the S series product line, to now this addition of S7 Wear OS line. That means they are dealing with now what are at least 3-4+ active product lines and 1.5 to 2 app/syncing platforms. I suspect (no proof) that they are moving from ‘get this out’ to ‘get that out’ with all hands on deck. I might be wrong, but this all seems like not enough staff to handle the multiple transitions and product releases they have bitten off and be able to also squash bugs in a timely fashion. What used to be 2, 3, 4 watch firmware and feature releases per year is now much less frequent. -
After the new APP release and IOS update, connection to the watch seems to work better (well updated 3 hours ago). So far all the syncs have failed (4/5 activities).
Also because the activity syncing fails, the watch is not abel to pick up new settings like a different time. Would be great to get the watch to match my current timezone.
I did sync those activities to Movescount via laptop and Moveslink. Suunto app considers them to be not synced.
My data is also kind of fucked up now that I had to use Moveslink to get activities downloaded somewhere… Movescount activities are not in Suunto app. A bit afraid to use the mass import as it doubled my activities on the previous import. Well all should be in Strava
