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Syncing problems Ambit3 with iPhone11

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  • M Offline
    mbray @pcarval
    last edited by 25 Mar 2020, 14:01

    @pcarval I just unpaired with my iPhone 11 iOS 13 and repaired with my iPad iOS 12.4.5 and it synced quickly and totally with my Ambit3V. Solution found.

    V 1 Reply Last reply 27 Mar 2020, 17:14 Reply Quote 1
    • V Offline
      vr2udt Bronze Member @mbray
      last edited by 27 Mar 2020, 17:14

      @mbray So apparently iOS 13 is part of the reason of the rusty sync. Unfortunately all my iOS devices are version 13.x now. Like others have reported syncing the A3P with SA is much slower than the more recent models, when it can be successfully paired.
      Another observation, unpairing/pairing between different watches for Spartan/S9/S5 is just like a click, but for the A3P I typically had to try many times (unpair from watch, forget device in the phone, blue tooth off and on, and with luck it will pair successfully again), so I ended up leaving a dedicated iPhone 6S (iOS 13.3) to permanently pairing with it. So far it works, including the AGPS/SGEE updates, depite the slow activity sync speed.

      B 1 Reply Last reply 27 Mar 2020, 18:07 Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @vr2udt
        last edited by Brad_Olwin 27 Mar 2020, 18:07

        @vr2udt @mbray @JohanT I have an iPhone X with iOS 13 and no issues syncing A3P. Sync speed appears similar to my S9. Not sure it is simply iOS 13. Make sure you are using the latest SA beta. Perhaps iPhone 11 related but I would doubt that.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        V M 2 Replies Last reply 28 Mar 2020, 05:17 Reply Quote 0
        • V Offline
          vr2udt Bronze Member @Brad_Olwin
          last edited by 28 Mar 2020, 05:17

          @Brad_Olwin thanks and will try the latest SA

          1 Reply Last reply Reply Quote 0
          • M Offline
            MILO83
            last edited by 28 Mar 2020, 23:26

            I own an iPhone 11 and an iPad Air 2. Both on the latest iOS. My Ambit 3 has a lot less (or none) problems syncing with the iPad. Syncing moves over one hour long with the iPhone is almost impossible (shorter moves kind of sync after a couple of tries). There has to be a problem with the iPhone 11 hardware, drivers or a phone specific iOS feature in combination with the SA.

            1 Reply Last reply Reply Quote 0
            • M Offline
              Maryn Silver Members @Brad_Olwin
              last edited by 29 Mar 2020, 07:18

              @Brad_Olwin all sync issues on iphone are related to latest iphone generation.

              Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

              B 1 Reply Last reply 29 Mar 2020, 21:28 Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @Maryn
                last edited by 29 Mar 2020, 21:28

                @Marcin-Byrtek Thanks for the info, that is quite bizarre as the firmware should be very similar.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 1
                • E Offline
                  entropia437
                  last edited by 15 Apr 2020, 11:54

                  Suunto still does not provide any solution to Ambit3 Peak pairing problem with iPhone 11Pro with IOS13.
                  Worst of all, it ignores the bracket.
                  Very disappointed are Suunto. My next watch will not be from this brand.

                  I L 2 Replies Last reply 15 Apr 2020, 12:19 Reply Quote 0
                  • I Offline
                    isazi Moderator @entropia437
                    last edited by 15 Apr 2020, 12:19

                    @entropia437 what if the solution is that there is no solution, and that Apple changed something in their Bluetooth implementation in new phones that is not compatible with older devices?

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    P E 2 Replies Last reply 15 Apr 2020, 21:06 Reply Quote 0
                    • P Offline
                      Prenj @isazi
                      last edited by 15 Apr 2020, 21:06

                      @isazi said in Syncing problems Ambit3 with iPhone11:

                      @entropia437 what if the solution is that there is no solution, and that Apple changed something in their Bluetooth implementation in new phones that is not compatible with older devices?

                      Entirely possible, but has there been an official statement about this from suunto? No? Do they not know or just don’t care? Anyway they are sending bad message to it’s current and possible (or not) future customers.

                      Suunto Race

                      I 1 Reply Last reply 15 Apr 2020, 21:15 Reply Quote 0
                      • I Offline
                        isazi Moderator @Prenj
                        last edited by 15 Apr 2020, 21:15

                        @Prenj yeah I don’t know either. If it’s about the watches, well are the Ambits still getting updates? Could not find recent ones on the website. But if it’s something that can be fixed in software within the app, then let’s hope things will get better in future versions.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        P 1 Reply Last reply 15 Apr 2020, 21:25 Reply Quote 0
                        • P Offline
                          Prenj @isazi
                          last edited by 15 Apr 2020, 21:25

                          @isazi no, no updates for almost 3 years now even they have not discontinued a3p officially.

                          Suunto Race

                          1 Reply Last reply Reply Quote 0
                          • T Offline
                            Tundra_1980
                            last edited by 16 Apr 2020, 11:36

                            Exactly the same issue here - iPhone 11 and Ambit 3 peak.

                            1 Reply Last reply Reply Quote 0
                            • E Offline
                              entropia437 @isazi
                              last edited by entropia437 16 Apr 2020, 19:35

                              @isazi that is possible but Suunto is not giving any information. 😞

                              1 Reply Last reply Reply Quote 0
                              • E Offline
                                entropia437
                                last edited by 22 Apr 2020, 09:44

                                … also, if it is a bluetooth problem with iOS13, why does it work perfectly with the Movescount application on the same phone?
                                I don’t think that’s the problem. What I think is that Suunto is taking advantage of the app change to stop supporting old watches.

                                1 Reply Last reply Reply Quote 4
                                • E Offline
                                  elChai
                                  last edited by 24 Apr 2020, 15:18

                                  Fortunately, I found this post. Unfortunately, I’ve an iPhone 11 and I just bought a A3P. It was at a good price, I understand why now 😞 Don’t know what to think about Suunto yet. I’ve also an old iPhone 5 and it works. But it can only be a temporary solution. Will post a request on Suunto assistance even if there is no real hope. Thanks to all contributors of this post.

                                  1 Reply Last reply Reply Quote 0
                                  • B Offline
                                    Bryan Cook
                                    last edited by Bryan Cook 24 Apr 2020, 18:28

                                    Chalk me up as another sucker who bought the watch before researching these problems. I’ve never been able to get my Ambit3 Peak to sync correctly with my iPhone 11 Pro, after following instructions on how to forget devices and reset firmware. Been trying over all updates since January.

                                    Hopefully they fix this problem, but Suunto has probably just taken my money and ran. Will be sure to steer away from them in the future unless this is fixed.

                                    1 Reply Last reply Reply Quote 1
                                    • ? Offline
                                      A Former User @JMOppenheim
                                      last edited by 27 Apr 2020, 11:29

                                      @JMOppenheim said in Syncing problems Ambit3 with iPhone11:

                                      Pity to hear so many people having the same issue without proper responses from Suunto. Maybe need to change brands.

                                      Not to defend suunto, but if you do a quick search you understand other brands face similar issue.

                                      1 Reply Last reply Reply Quote 0
                                      • B Offline
                                        Brad_Olwin Moderator
                                        last edited by 27 Apr 2020, 13:05

                                        Hopefully this will help, a new Suuntolink version here

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote 3
                                        • E Offline
                                          entropia437
                                          last edited by 27 Apr 2020, 15:04

                                          At last! thanks for the warning. It seems to work at least on the PC 😊

                                          M 1 Reply Last reply 27 Apr 2020, 18:18 Reply Quote 1
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