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    Syncing problems Ambit3 with iPhone11

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    • freeheelerF Offline
      freeheeler @Guest
      last edited by

      @Cthulhu
      I saw that you’ve commented on a topic that is related to A3P sync to SA on an Iphone.
      Could you please specify the details of the issues you observe together with what you have tried so far and what SW versions you are running for SA and phone OS?
      I’m on android and hence not of much help here… but what I know is that Suunto is still developing and improving SA and especially the integration of A3P.
      As long as there are still issues it will always help Suunto to send feedback and for sure it is not the final state as long as it is still buggish

      living sideways

      C 1 Reply Last reply Reply Quote 2
      • C Offline
        Cthulhu @freeheeler
        last edited by

        @TELE-HO
        The application freezes during GPS optimization, failing in the attempt. Also, my tasks are no longer synchronized from the Ambit3 to the Suunto application (initially only tasks longer than one hour were not synchronized). Very often the device disconnects from the iPhone for no apparent reason.
        Suunto support has offered a number of solutions:

        • GPS reset (in the main menu)
        • Disconnection of Ambit 3 from iPhone and subsequent new connection
        • Forced firmware update (with loss of all data on the watch).

        Previously I had an iPhone 6, now I have an iPhone 11 Pro (IOS 13.3.1), always the same problems. The Suunto application is 1.14.1 (7857).
        I wish you better luck!

        N 1 Reply Last reply Reply Quote 0
        • N Offline
          nseslija Bronze Member @Cthulhu
          last edited by

          @Cthulhu Maybe to try with latest beta SA for iOS…

          Ambit 2S
          Ambit 3 Peak
          Suunto 9 baro
          Suunto Vertical Ti Solar

          C 1 Reply Last reply Reply Quote 0
          • jthomiJ Offline
            jthomi
            last edited by

            If you search the Internet for bluetooth problems with the latest iPhones and latest iOS, you really find A LOT of devices which are having problems with syncing. Not that I defend Suunto here, but they are not alone with this.

            1 Reply Last reply Reply Quote 1
            • C Offline
              Cthulhu @nseslija
              last edited by

              @nseslija
              Now I have version 1.15.1 (7929) of Suunto App. Same problems. No sync!

              1 Reply Last reply Reply Quote 0
              • patterbtP Offline
                patterbt
                last edited by

                This entire thread makes me quite concerned about my own A3P. I have many many suunto watches (I am a tester) and my A3P is one of the faves and still what I consider my most reliable for GPS accuracy on tough trails. I also am an iphone user, and have an older model (iphone 6S), and still have the old movescount app installed. The last time I used the A3P, which was last October after my 50K race; it worked fine syncing the A3P to MC ios. But now I am planning to upgrade my phone, either to the upcoming iphone 9 or perhaps some version of Pixel.

                It sounds like I will need to keep my old 6S around just to be able to sync data from the A3P, unless I want to use the USB cable every time.

                I also wonder if this same problem plagues newer android phones with the newest Suunto app, does anyone know?

                isaziI Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @patterbt
                  last edited by

                  @patterbt according to the forum, Android is seeing much less problems that iOS.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @patterbt
                    last edited by

                    @patterbt your ambit 3 will be able to sync via cable as well.

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
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                    B 1 Reply Last reply Reply Quote 0
                    • entropia437E Offline
                      entropia437 @Maryn
                      last edited by

                      @Maryn said in Syncing problems Ambit3 with iPhone11:

                      @entropia437 try kill other sync apps.
                      On ios 13 (iphone XR) I need to stop working polar flow in the background then it is starting to sync with Ambit 3 P.

                      Thanks but I dont have any sync app working!

                      1 Reply Last reply Reply Quote 0
                      • JMOppenheimJ Offline
                        JMOppenheim
                        last edited by

                        Pity to hear so many people having the same issue without proper responses from Suunto. Maybe need to change brands.

                        ? ? 2 Replies Last reply Reply Quote 0
                        • ? Offline
                          A Former User @JMOppenheim
                          last edited by

                          @JMOppenheim in Suunto defence, I think the problem is more related to iOS 13. Can’t remember having issues with bluetooth sync prior to iOS 13.

                          MarynM 1 Reply Last reply Reply Quote 2
                          • MarynM Offline
                            Maryn Silver Members @Guest
                            last edited by

                            @andrasveres my A3P sync works with SA as well as with MC app. Ios 13, iphone Xr

                            Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                            ? 1 Reply Last reply Reply Quote 0
                            • ? Offline
                              A Former User @Maryn
                              last edited by A Former User

                              @Maryn mine too, but sometimes my settings will sync only after a couple of tries in Movescount App (I’m not using the Suunto App yet).

                              1 Reply Last reply Reply Quote 0
                              • P Offline
                                pcarval
                                last edited by

                                Hi Guys,
                                I have found a way to sync my ambit 3 with the Suunto App with IOS 13.
                                I have installed it on my Ipad then sync the watch with the Ipad and then you have your move on your Iphone 11.
                                The App on the Ipad is hughly but it works
                                Just hope the fix for Iphone will be available soon

                                MarynM M 2 Replies Last reply Reply Quote 0
                                • MarynM Offline
                                  Maryn Silver Members @pcarval
                                  last edited by

                                  @pcarval I wouldn’t expect a quick fix 🙂

                                  Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                                  1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    mbray @pcarval
                                    last edited by

                                    @pcarval I just unpaired with my iPhone 11 iOS 13 and repaired with my iPad iOS 12.4.5 and it synced quickly and totally with my Ambit3V. Solution found.

                                    vr2udtV 1 Reply Last reply Reply Quote 1
                                    • vr2udtV Offline
                                      vr2udt Bronze Member @mbray
                                      last edited by

                                      @mbray So apparently iOS 13 is part of the reason of the rusty sync. Unfortunately all my iOS devices are version 13.x now. Like others have reported syncing the A3P with SA is much slower than the more recent models, when it can be successfully paired.
                                      Another observation, unpairing/pairing between different watches for Spartan/S9/S5 is just like a click, but for the A3P I typically had to try many times (unpair from watch, forget device in the phone, blue tooth off and on, and with luck it will pair successfully again), so I ended up leaving a dedicated iPhone 6S (iOS 13.3) to permanently pairing with it. So far it works, including the AGPS/SGEE updates, depite the slow activity sync speed.

                                      Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                      • Brad_OlwinB Offline
                                        Brad_Olwin Moderator @vr2udt
                                        last edited by Brad_Olwin

                                        @vr2udt @mbray @JohanT I have an iPhone X with iOS 13 and no issues syncing A3P. Sync speed appears similar to my S9. Not sure it is simply iOS 13. Make sure you are using the latest SA beta. Perhaps iPhone 11 related but I would doubt that.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        vr2udtV MarynM 2 Replies Last reply Reply Quote 0
                                        • vr2udtV Offline
                                          vr2udt Bronze Member @Brad_Olwin
                                          last edited by

                                          @Brad_Olwin thanks and will try the latest SA

                                          1 Reply Last reply Reply Quote 0
                                          • MILO83M Offline
                                            MILO83
                                            last edited by

                                            I own an iPhone 11 and an iPad Air 2. Both on the latest iOS. My Ambit 3 has a lot less (or none) problems syncing with the iPad. Syncing moves over one hour long with the iPhone is almost impossible (shorter moves kind of sync after a couple of tries). There has to be a problem with the iPhone 11 hardware, drivers or a phone specific iOS feature in combination with the SA.

                                            1 Reply Last reply Reply Quote 0
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