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    Software update 2.11.38 for S5/S9

    Scheduled Pinned Locked Moved Watches
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @cosme.costa
      last edited by

      @cosmecosta I never heard of this.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
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      cosme.costaC 1 Reply Last reply Reply Quote 0
      • cosme.costaC Offline
        cosme.costa @Łukasz Szmigiel
        last edited by

        @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

        @cosmecosta do you have a hr belt? It might be a coincidence but I’ve had this bug happen to me after I started testing H7.

        Noops I was using the OHR, usually I use a Polar H10 but It gave me a nasty bruise and in my last 4 runs I’ve been using the OHR. So, it has happened to me with the belt and with the OHR.

        Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 0
        • Łukasz SzmigielŁ Offline
          Łukasz Szmigiel @cosme.costa
          last edited by

          @cosmecosta but you have the belt paired, right?

          S9PP 2.40.38

          cosme.costaC 1 Reply Last reply Reply Quote 0
          • Łukasz SzmigielŁ Offline
            Łukasz Szmigiel
            last edited by

            FYI: https://forum.suunto.com/topic/4805/suunto-5-lost-bt-connection-broken-status-etc

            S9PP 2.40.38

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            • cosme.costaC Offline
              cosme.costa @Łukasz Szmigiel
              last edited by

              @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

              @cosmecosta but you have the belt paired, right?

              Yes, you are right. But with previous firmware and the SSU I never had problems with the polar H10 belt. Besides is like a cyclic problem, today I did the soft reset and probably I’ll be issues free for more than a month…

              Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 0
              • cosme.costaC Offline
                cosme.costa @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

                @cosmecosta I never heard of this.

                I will wait until it happens again and then I’ll do a hard reset if the new firmware is not out yet.

                1 Reply Last reply Reply Quote 0
                • Łukasz SzmigielŁ Offline
                  Łukasz Szmigiel @cosme.costa
                  last edited by

                  @cosmecosta sure, I’m just thinking that maybe the bug is related to hr belt, bt functions, etc. as I haven’t had any problems with current firmware prior to using the belt.

                  S9PP 2.40.38

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                  • Łukasz SzmigielŁ Offline
                    Łukasz Szmigiel
                    last edited by

                    Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

                    S9PP 2.40.38

                    cosme.costaC 1 Reply Last reply Reply Quote 2
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Could it be memory? Eg something like disk full lagging the watch ?

                      Perhaps a delete some old activities helps ?

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      Łukasz SzmigielŁ cosme.costaC 3 Replies Last reply Reply Quote 0
                      • cosme.costaC Offline
                        cosme.costa @Łukasz Szmigiel
                        last edited by

                        @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

                        Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

                        Yes, this sound quite plausible.

                        1 Reply Last reply Reply Quote 0
                        • Łukasz SzmigielŁ Offline
                          Łukasz Szmigiel @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos is there an easy way to wipe the diary from the watch without manually removing the activities one by one? Apart from hard reset that is 😉

                          S9PP 2.40.38

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @Łukasz Szmigiel
                            last edited by

                            @Łukasz-Szmigiel nope. Unfortunately.

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 0
                            • Łukasz SzmigielŁ Offline
                              Łukasz Szmigiel @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos bonkers. Any way to test the memory availability? Send debug data from watch to Suunto, etc.?

                              S9PP 2.40.38

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                              • Łukasz SzmigielŁ Offline
                                Łukasz Szmigiel @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos also - if it was a full memory issue shouldn’t the bug occur every time after reaching the critical point? The diary is getting bigger and bigger and yet after soft reset it gets back to normal for some time (and several activities).

                                S9PP 2.40.38

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                                • cosme.costaC Offline
                                  cosme.costa @Dimitrios Kanellopoulos
                                  last edited by cosme.costa

                                  @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

                                  Could it be memory? Eg something like disk full lagging the watch ?

                                  Perhaps a delete some old activities helps ?

                                  The problem is that you do not know when it is going to happen, the other times I noticed because I miss the outer ring in the watchface and another checking the AGPS info, and today after the run.

                                  Related to what @Łukasz-Szmigiel comments, I couldn’t connect the watch with SA and only after the softreset I could pass the activity to SA, not before and nothing was deleted, so I have the same logbook. Besides, the watch memory is cyclic, isn’t it? It deletes the older activities to allow space to the new ones. Maybe it gets stuck at some point and the soft reset forces the correct working.

                                  Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 1
                                  • Łukasz SzmigielŁ Offline
                                    Łukasz Szmigiel @cosme.costa
                                    last edited by

                                    @cosmecosta right. Also I’ve noticed the bug on my watch after picking it up from shelf in the morning - not right after an activity or before. And I believe everything was OK day before. So it happened without any activity - perhaps it was trying to connect to phone (Android) or doing some background maintenance, no idea.

                                    I’ve also checked my diary - the oldest activity I can see is from April so it must be cyclic.

                                    S9PP 2.40.38

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