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Suunto 7 Altitude Issues

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  • B Offline
    Brad_Olwin Moderator @Eric Verwoerd 0
    last edited by 13 Sept 2020, 16:50

    @Eric-Verwoerd-0 No, it is not possible

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    1 Reply Last reply Reply Quote 0
    • E Offline
      Egika Platinum Member @vr2udt
      last edited by 13 Sept 2020, 17:44

      @vr2udt if a replacement unit has the same issue, maybe it’s something else?!
      How are you wearing your watch? Under clothes? Left/right arm? Windy conditions?
      Anything else that could affect the built in pressure sensor?
      Thx

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - TI Canary - Titanium Courtney

      V 1 Reply Last reply 14 Sept 2020, 08:50 Reply Quote 0
      • V Offline
        vr2udt Bronze Member @Egika
        last edited by 14 Sept 2020, 08:50

        @Egika Hi Egika, it’s not under clothes, not particularly windy, tried on both left and right wrists, same. GPS track and WHR were both good, just the ascent/descent over-counting. The altitude reading was quite off (20-30m) too, supposedly FusedAlti should kick in to adjust altitude reading after some duration of good GPS reception in the open, but didn’t happen. When comparing with either S9 or SSWHRB, wearing together with the S7, those 2 were consistently giving correct altitudes and ascent/descents. I phoned tech support today, the advice was to wait until the latest firmware is pushed to the watch, update it, then observe again.

        C 1 Reply Last reply 14 Sept 2020, 09:14 Reply Quote 1
        • C Offline
          cosme.costa @vr2udt
          last edited by 14 Sept 2020, 09:14

          @vr2udt said in Suunto 7 Altitude Issues:

          @Egika Hi Egika, it’s not under clothes, not particularly windy, tried on both left and right wrists, same. GPS track and WHR were both good, just the ascent/descent over-counting. The altitude reading was quite off (20-30m) too, supposedly FusedAlti should kick in to adjust altitude reading after some duration of good GPS reception in the open, but didn’t happen. When comparing with either S9 or SSWHRB, wearing together with the S7, those 2 were consistently giving correct altitudes and ascent/descents. I phoned tech support today, the advice was to wait until the latest firmware is pushed to the watch, update it, then observe again.

          Could be, that due a diferent position of the sensor holes for some reason you are blocking them during the activity?

          1 Reply Last reply Reply Quote 0
          • D Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by 14 Sept 2020, 09:20

            I had issues. at some point. Issue was that I was showering with the watch and the little hole there was full of soap and stuff. Try cleaning it up and drying it up. Soak in water , flush under the tap water with some pressure and repeat 2-3 times.

            DO NOT insert anything in the pressure hole

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            V 2 Replies Last reply 14 Sept 2020, 09:49 Reply Quote 1
            • V Offline
              vr2udt Bronze Member @Dimitrios Kanellopoulos
              last edited by 14 Sept 2020, 09:49

              @Dimitrios-Kanellopoulos Thanks both for the suggestions, actually I have been following previous threads about the baro sensor cleaning and tried the submerge overnight in soft water with little detergent then rinse procedure. I will complete the update shortly and see if it helps.

              D 1 Reply Last reply 14 Sept 2020, 09:52 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @vr2udt
                last edited by 14 Sept 2020, 09:52

                @vr2udt FYI

                I had a friend Damian who is a tester. He had altitude issues with 2 watches from the test builds. I sent him in the end mine (I though he was unlucky). Mine would work ok.

                Then mine started to work bad. His issue in the end was that when he showered / washed hands there was always humidity stuck inside the pressure sensor. That resulted to similar charts to yours , aka “leaking pressure”.

                Lets try todo this if you like.

                After the cleaning and all, please do not wash, / have water contact with the watch for a few days (1-3). Observe if this imporves the situation.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                V 1 Reply Last reply 14 Sept 2020, 09:56 Reply Quote 0
                • V Offline
                  vr2udt Bronze Member @Dimitrios Kanellopoulos
                  last edited by 14 Sept 2020, 09:54

                  @Dimitrios-Kanellopoulos Now I almost soak all my watches with Baro overnight to clean them before any serious activities involving heights😊

                  D 1 Reply Last reply 14 Sept 2020, 09:57 Reply Quote 1
                  • V Offline
                    vr2udt Bronze Member @Dimitrios Kanellopoulos
                    last edited by 14 Sept 2020, 09:56

                    @Dimitrios-Kanellopoulos just see the new reply. Sure will follow that advice and see. Thank you mate.

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      Dimitrios Kanellopoulos Community Manager @vr2udt
                      last edited by 14 Sept 2020, 09:57

                      @vr2udt Good and bad todo that imo.

                      Good once in a while , no more should be needed. But beware, soaking for a lot of time can damage the material (should not break waterproof). Meaning that everything that is soaked into water can discolorate etc. From my tests I didn’t see anything but I need to share this with you.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 2
                      • B Offline
                        Brad_Olwin Moderator
                        last edited by 14 Sept 2020, 14:51

                        Interesting about showering, etc. I never shower with my watches. After a sweaty or long run I rinse the watch in running water and let it dry. So far I have been lucky and have never had altitude issues. I can imagine that soap/shampoo could easily clog the sensor if dried on.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        1 Reply Last reply Reply Quote 1
                        • C Offline
                          Christophe Botineau
                          last edited by 22 Sept 2020, 01:34

                          Hello

                          I have a problem with my S7. during my bike or mountain bike rides, the watch gives me completely wrong D +.
                          she went to Suunto for sav, they couldn’t find anything. I just received it and still the same problem.
                          F528FCAD-60A0-48DB-BEE0-3E4D815A58D0.png F84F81B4-0598-403C-8542-DBF1EF3A2C74.png 96BE57C3-070E-417B-A313-279F7EE8AB6E.jpeg 4B7A4BFB-6B73-4BA3-B369-F358309885BD.png 343E6620-B87A-4D17-A54B-48CE8343FEA9.png 92E5A670-F3DE-4A52-A9A7-0DCC2F003A0D.png

                          C 1 Reply Last reply 22 Sept 2020, 01:37 Reply Quote 1
                          • C Offline
                            Christophe Botineau @Christophe Botineau
                            last edited by 22 Sept 2020, 01:37

                            You can see the difference between suunto app and strava for the same route.

                            M 1 Reply Last reply 22 Sept 2020, 05:22 Reply Quote 0
                            • M Offline
                              Mff73 @Christophe Botineau
                              last edited by 22 Sept 2020, 05:22

                              @Christophe-Botineau
                              Could you share the SuuntoApp link for this activity, please ?

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              C 1 Reply Last reply 22 Sept 2020, 06:19 Reply Quote 0
                              • C Offline
                                Christophe Botineau @Mff73
                                last edited by 22 Sept 2020, 06:19

                                @Mff73

                                https://app.suunto.com/move/christophebotineau/5f6391ba28e2b42fd481d5ae

                                https://app.suunto.com/move/christophebotineau/5f610df9bd97271fc1b95308

                                This is the same route in diferrent days
                                Would you need the route in strava ?
                                Thx.

                                M 1 Reply Last reply 22 Sept 2020, 08:42 Reply Quote 0
                                • M Offline
                                  Mff73 @Christophe Botineau
                                  last edited by 22 Sept 2020, 08:42

                                  @Christophe-Botineau
                                  Strava makes altitude corrections, so no need for strava link.
                                  I imported your activity in QS and ascent calculations are the same : over 900m ascent.
                                  So it may be between your watch and SA.
                                  Altitude data are too wavy
                                  6abe3d0a-365a-462f-a38b-9873bf04914d-image.png

                                  If your watch comes from Suunto support back, we can eliminate sensor issue (or not ?)

                                  Let see what others think about that.

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  isaziI 1 Reply Last reply 22 Sept 2020, 09:02 Reply Quote 0
                                  • isaziI Offline
                                    isazi Moderator @Mff73
                                    last edited by 22 Sept 2020, 09:02

                                    @Mff73 @Christophe-Botineau I had crazy altitude readings only once on my S7, and that was because before riding my bike I was swimming in the sea and the salt water must have clogged the sensor.
                                    Cleaning the watch, leaving it soaking for a while in tap water, fixed the issue for me.
                                    There is also the case of your sleeves or wrist position blocking the sensor, this happens to some users with other watches.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 0
                                    • aeroildA Offline
                                      aeroild Bronze Member
                                      last edited by aeroild 28 Sept 2020, 17:48

                                      Something has happened to the barometric altitude measurments of my Suunto 7. I have run the same route almost once a week since I got the watch 31. January and can compare the route profile from runs on the route the last eight months.

                                      First, here is the route profile drawn by me after a topografic map:
                                      høydekurve siri 4k.png

                                      The first six months the watch did a great job recording the profile. The profile recorded by the watch was almost identical from February to July on at least 25 runs. Here are two examples:
                                      10. February:
                                      10February.jpg
                                      25. July:
                                      25july.jpg

                                      Then suddenly in August the profile started to get more and more smoothened, untill it now looks like a GPS made profile.
                                      21. August:
                                      21August.jpg
                                      27. September:
                                      27September.jpg

                                      Now it is constantly bad and useless as a barometric altimeter.

                                      From when I started to notice the bad readings I have been careful to not cover of brush against the barometric sensor with e.g. a sweater or other fabric. In case there was something cloging the barometer hole, I have soaked and rinsed the watch in water serveral times. That hasn’t helped.

                                      Has anybody else experienced anything like this? Any idea what the problem might be?

                                      1 Reply Last reply Reply Quote 0
                                      • V Offline
                                        vr2udt Bronze Member
                                        last edited by 14 Nov 2020, 11:07

                                        Just an update to my earlier issue posted here on 12 Sep, about the excessive ascent/descent values recorded - the watch was sent to service center and within a month I received a new unit. Credit to Suunto service for that. After received the replacement, I updated its firmware to the latest and did some more testing. Yes, the problem is gone, ascent/descent are within acceptable ranges (minute fluctuations still observed), although unlike the S9B or SSWHRB which would consistently be showing 0 ascent/descent on flat terrains, or indoors.

                                        1 Reply Last reply Reply Quote 2
                                        • freeheelerF Offline
                                          freeheeler
                                          last edited by freeheeler 12 Dec 2020, 11:01 12 Dec 2020, 10:55

                                          I did not find anything similar posted here to the observation I made when looking at my wifes activity with her S7.
                                          She went skitouring and started at 918m of altitude.
                                          The watch shows lowest point at 870m. The highest point is 1’580m and the watch shows 1’581m 👍
                                          What surprises me is that the alti graph starts at 814m and within a very short distance (and hence time) rises steep roughly to the actual start altitude. The end alti is about correct. The total ascent should be around 665m as there is no real downs on the way up.
                                          The total recorded ascent is 854m.
                                          So the difference of start alti is about 100m wrong while the lowermost point is only shown in the graph and hence differs from the values shown in the overview.
                                          The total ascent is about 190m wrong… did somebody else have similar experience?

                                          EDIT: the descent shows correct 651m. That’s about correct. Start and end point was the same at the parkinglot.

                                          Screenshot_20201212-115049.png

                                          living sideways

                                          isaziI 1 Reply Last reply 12 Dec 2020, 12:21 Reply Quote 1
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