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    Creating Suunto App account

    Scheduled Pinned Locked Moved Digital service transition
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @Zeitgeist
      last edited by

      @Zeitgeist the modern web has one one sign in flow.

      Just use an email and password.

      The amersports pro club is for professional athletes and nothing Todo with suunto app

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

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      • Z Offline
        Zeitgeist
        last edited by Zeitgeist

        Thank you for your response.

        Simply providing email and password does not work:

        The red error message says: “Username or password are incorrect. If you login with your movescount account please create a new account.”

        SuuntoAppLogin.jpg

        Dimitrios KanellopoulosD pavel.samokhaP 2 Replies Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @Zeitgeist
          last edited by

          @Zeitgeist try a forgot password then

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • pavel.samokhaP Offline
            pavel.samokha @Zeitgeist
            last edited by

            @Zeitgeist Application is directing you to login screen because apparently there is a user in Suunto App or Sports Tracker with such email. As Dimitrios said in this case you can click “Passwort vergessen?” and restore password to the account.

            Opinions expressed are solely my own and do not express the views or opinions of my employer

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            • Z Offline
              Zeitgeist
              last edited by

              That’s it. Thank you for your help.

              But this procedure to create a new account is very unusual. At least I would expect some hints in the various support pages.

              Again thank you very much
              Gerd

              1 Reply Last reply Reply Quote 2
              • D Offline
                danrep
                last edited by

                Hi. I have the same problem to register a new account. There is no registration form to find. There are no step by step instructions. Is there anybody who could help me. Thx

                D pavel.samokhaP 2 Replies Last reply Reply Quote 0
                • D Offline
                  danrep @danrep
                  last edited by

                  BTW we tried to login with email, but no success.

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                  • D Offline
                    danrep
                    last edited by

                    I am sending you prt sc that even my email address is not recognized. I tried everythig I could.

                    52b1e473-6469-48cc-9840-9003fdc41afb-image.png

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                    • pavel.samokhaP Offline
                      pavel.samokha @danrep
                      last edited by pavel.samokha

                      @danrep

                      1. Install Suunto App on your mobile phone
                      2. Open App
                        photo_2020-10-25_19-19-33.jpg
                      3. Select “Continue with Facebook” or “Continue with email” depending what you wanna use to auth. With email:
                        photo_2020-10-25_19-19-36.jpg
                      4. If there is an account with existing email, app will offer you to enter password. If you don’t know/remember the password you can restore it clicking on “Forgot you password?”
                        photo_2020-10-25_19-19-38.jpg
                      5. Or will offer you to create a new account
                        photo_2020-10-25_19-19-41.jpg

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      D 1 Reply Last reply Reply Quote 3
                      • pavel.samokhaP Offline
                        pavel.samokha
                        last edited by

                        Oh, and for iOS flow is a little different, includes an option to login with Apple account

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

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                        • D Offline
                          danrep @pavel.samokha
                          last edited by

                          @pavel-samokha Hi. Thank you very much for your step by step instruction. I made it :). Best wishes

                          1 Reply Last reply Reply Quote 3
                          • D Offline
                            danrep
                            last edited by

                            Hi.
                            I have one more request. I have Suunto App on my android. It works fine. I tried to download my todays excercises on Movescount, but there is a problem. I could not transfer excercises from watch to Movescount (old version whitch I used it for years). Do I have to install Suunto App to my computer? I install SuuntoLink, but is SuuntoLink just for sync or is there any other purpose of it. It opens gray sqare with wathc drawn into it, I wait till it sync and thats it.
                            Under that square it was a note that SuuntoLink and Moveslink2 can not be opened at the same time and for better operation I have to close Moveslink2. I closed it. And after that it was a note, that I have to uninstall Moveslink2, which I did. Now I can not transfer todays excercises to older Movescount, but on Suunto App on my phone it works perfectly. I would like to follow my excercise on Movescount or any other app on my comp. Please, help me. I am starting to get gray hair 😉
                            Best wishes.
                            Danijel

                            Z ? 2 Replies Last reply Reply Quote 0
                            • Z Offline
                              Zeitgeist @danrep
                              last edited by

                              As stated here movescount.com will be shut down in the near future. It will be replaced by SuuntoApp and moveslink will be replaced by SuuntoLink. You can transition from movescount to SuuntoApp but not in the opposite direction.

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                              • ? Offline
                                A Former User @danrep
                                last edited by

                                @danrep said in Creating Suunto App account:

                                Hi.
                                I have one more request. I have Suunto App on my android. It works fine. I tried to download my todays excercises on Movescount, but there is a problem. I could not transfer excercises from watch to Movescount (old version whitch I used it for years). Do I have to install Suunto App to my computer? I install SuuntoLink, but is SuuntoLink just for sync or is there any other purpose of it. It opens gray sqare with wathc drawn into it, I wait till it sync and thats it.
                                Under that square it was a note that SuuntoLink and Moveslink2 can not be opened at the same time and for better operation I have to close Moveslink2. I closed it. And after that it was a note, that I have to uninstall Moveslink2, which I did. Now I can not transfer todays excercises to older Movescount, but on Suunto App on my phone it works perfectly. I would like to follow my excercise on Movescount or any other app on my comp. Please, help me. I am starting to get gray hair 😉
                                Best wishes.
                                Danijel

                                If you want to do that you can sync with moveslink or movescount app (you can search for movescount app) and then sync to suunto app again.
                                It is what I do.

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                                • R Offline
                                  Rama DeLaRosa
                                  last edited by

                                  There is not an option to “create a new account” on my Suunto app. How do I create a new account in the app if it does not give me that option??? This is very frustrating. I was happy with Moves count and moves link and I have been at this for hours now with no clear instructions on how to proceed. I keep getting sent in loops. So frustrating.

                                  Mff73M 2 Replies Last reply Reply Quote 0
                                  • Mff73M Online
                                    Mff73 @Rama DeLaRosa
                                    last edited by

                                    @rama-delarosa said in Creating Suunto App account:

                                    There is not an option to “create a new account” on my Suunto app. How do I create a new account in the app if it does not give me that option??? This is very frustrating. I was happy with Moves count and moves link and I have been at this for hours now with no clear instructions on how to proceed. I keep getting sent in loops. So frustrating.

                                    just try login with an email or FB, and if the account is not know, it will go into create mode.

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

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                                    • Mff73M Online
                                      Mff73 @Rama DeLaRosa
                                      last edited by

                                      @rama-delarosa
                                      and please see few post above, the answer is in this exact post, with screenshots

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      1 Reply Last reply Reply Quote 1
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