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Creating Suunto App account

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  • Z Offline
    Zeitgeist
    last edited by Zeitgeist 24 Oct 2020, 14:47

    Thank you for your response.

    Simply providing email and password does not work:

    The red error message says: “Username or password are incorrect. If you login with your movescount account please create a new account.”

    SuuntoAppLogin.jpg

    D P 2 Replies Last reply 24 Oct 2020, 15:30 Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager @Zeitgeist
      last edited by 24 Oct 2020, 15:30

      @Zeitgeist try a forgot password then

      Community Manager / Admin @Suunto
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      1 Reply Last reply Reply Quote 1
      • P Offline
        pavel.samokha @Zeitgeist
        last edited by 24 Oct 2020, 17:13

        @Zeitgeist Application is directing you to login screen because apparently there is a user in Suunto App or Sports Tracker with such email. As Dimitrios said in this case you can click “Passwort vergessen?” and restore password to the account.

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        1 Reply Last reply Reply Quote 0
        • Z Offline
          Zeitgeist
          last edited by 24 Oct 2020, 17:50

          That’s it. Thank you for your help.

          But this procedure to create a new account is very unusual. At least I would expect some hints in the various support pages.

          Again thank you very much
          Gerd

          1 Reply Last reply Reply Quote 2
          • D Offline
            danrep
            last edited by 25 Oct 2020, 17:04

            Hi. I have the same problem to register a new account. There is no registration form to find. There are no step by step instructions. Is there anybody who could help me. Thx

            D P 2 Replies Last reply 25 Oct 2020, 17:09 Reply Quote 0
            • D Offline
              danrep @danrep
              last edited by 25 Oct 2020, 17:09

              BTW we tried to login with email, but no success.

              1 Reply Last reply Reply Quote 0
              • D Offline
                danrep
                last edited by 25 Oct 2020, 17:24

                I am sending you prt sc that even my email address is not recognized. I tried everythig I could.

                52b1e473-6469-48cc-9840-9003fdc41afb-image.png

                1 Reply Last reply Reply Quote 0
                • P Offline
                  pavel.samokha @danrep
                  last edited by pavel.samokha 25 Oct 2020, 17:25

                  @danrep

                  1. Install Suunto App on your mobile phone
                  2. Open App
                    photo_2020-10-25_19-19-33.jpg
                  3. Select “Continue with Facebook” or “Continue with email” depending what you wanna use to auth. With email:
                    photo_2020-10-25_19-19-36.jpg
                  4. If there is an account with existing email, app will offer you to enter password. If you don’t know/remember the password you can restore it clicking on “Forgot you password?”
                    photo_2020-10-25_19-19-38.jpg
                  5. Or will offer you to create a new account
                    photo_2020-10-25_19-19-41.jpg

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  D 1 Reply Last reply 25 Oct 2020, 18:28 Reply Quote 3
                  • P Offline
                    pavel.samokha
                    last edited by 25 Oct 2020, 17:57

                    Oh, and for iOS flow is a little different, includes an option to login with Apple account

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      danrep @pavel.samokha
                      last edited by 25 Oct 2020, 18:28

                      @pavel-samokha Hi. Thank you very much for your step by step instruction. I made it :). Best wishes

                      1 Reply Last reply Reply Quote 3
                      • D Offline
                        danrep
                        last edited by 1 Nov 2020, 17:10

                        Hi.
                        I have one more request. I have Suunto App on my android. It works fine. I tried to download my todays excercises on Movescount, but there is a problem. I could not transfer excercises from watch to Movescount (old version whitch I used it for years). Do I have to install Suunto App to my computer? I install SuuntoLink, but is SuuntoLink just for sync or is there any other purpose of it. It opens gray sqare with wathc drawn into it, I wait till it sync and thats it.
                        Under that square it was a note that SuuntoLink and Moveslink2 can not be opened at the same time and for better operation I have to close Moveslink2. I closed it. And after that it was a note, that I have to uninstall Moveslink2, which I did. Now I can not transfer todays excercises to older Movescount, but on Suunto App on my phone it works perfectly. I would like to follow my excercise on Movescount or any other app on my comp. Please, help me. I am starting to get gray hair 😉
                        Best wishes.
                        Danijel

                        Z ? 2 Replies Last reply 3 Nov 2020, 17:31 Reply Quote 0
                        • Z Offline
                          Zeitgeist @danrep
                          last edited by 3 Nov 2020, 17:31

                          As stated here movescount.com will be shut down in the near future. It will be replaced by SuuntoApp and moveslink will be replaced by SuuntoLink. You can transition from movescount to SuuntoApp but not in the opposite direction.

                          1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User @danrep
                            last edited by 3 Nov 2020, 18:43

                            @danrep said in Creating Suunto App account:

                            Hi.
                            I have one more request. I have Suunto App on my android. It works fine. I tried to download my todays excercises on Movescount, but there is a problem. I could not transfer excercises from watch to Movescount (old version whitch I used it for years). Do I have to install Suunto App to my computer? I install SuuntoLink, but is SuuntoLink just for sync or is there any other purpose of it. It opens gray sqare with wathc drawn into it, I wait till it sync and thats it.
                            Under that square it was a note that SuuntoLink and Moveslink2 can not be opened at the same time and for better operation I have to close Moveslink2. I closed it. And after that it was a note, that I have to uninstall Moveslink2, which I did. Now I can not transfer todays excercises to older Movescount, but on Suunto App on my phone it works perfectly. I would like to follow my excercise on Movescount or any other app on my comp. Please, help me. I am starting to get gray hair 😉
                            Best wishes.
                            Danijel

                            If you want to do that you can sync with moveslink or movescount app (you can search for movescount app) and then sync to suunto app again.
                            It is what I do.

                            1 Reply Last reply Reply Quote 0
                            • R Offline
                              Rama DeLaRosa
                              last edited by 11 Feb 2021, 07:00

                              There is not an option to “create a new account” on my Suunto app. How do I create a new account in the app if it does not give me that option??? This is very frustrating. I was happy with Moves count and moves link and I have been at this for hours now with no clear instructions on how to proceed. I keep getting sent in loops. So frustrating.

                              M 2 Replies Last reply 11 Feb 2021, 07:21 Reply Quote 0
                              • M Offline
                                Mff73 @Rama DeLaRosa
                                last edited by 11 Feb 2021, 07:21

                                @rama-delarosa said in Creating Suunto App account:

                                There is not an option to “create a new account” on my Suunto app. How do I create a new account in the app if it does not give me that option??? This is very frustrating. I was happy with Moves count and moves link and I have been at this for hours now with no clear instructions on how to proceed. I keep getting sent in loops. So frustrating.

                                just try login with an email or FB, and if the account is not know, it will go into create mode.

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

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                                • M Offline
                                  Mff73 @Rama DeLaRosa
                                  last edited by 11 Feb 2021, 07:22

                                  @rama-delarosa
                                  and please see few post above, the answer is in this exact post, with screenshots

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  1 Reply Last reply Reply Quote 1
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