Suunto 9 Failed to update, reset, send logs

Crispy Chris · 12 Apr 2021, 19:30

Hey!

I can’t update my Suunto 9, it shows (“Failed to check for updates. Please check your internet connection and try again.”) neither can I reset the watch or send logs.
I’m on 2.12.30, and SuuntoLink is 3.5.2.

Net works ok, Bitdefender show no Suunto apps blocked.

I’ve searched through forum and found there’s a way of manually update firmware, but no entry for bare Suunto 9 - only BARO.
12sec button reset did nothing else but reset, problem continues.

Any help appreciated.
Thanks in advance.

suzzlo · 12 Apr 2021, 19:31

@crispy-chris try to update manually. Search in the forum to fing info

BR

Crispy Chris · 13 Apr 2021, 15:09

@suzzlo Easier said than done, most of them are for Suunto 9 BARO, mine is Suunto 9 without barometer.

suzzlo · 13 Apr 2021, 19:52

Hi S9 owners ( @Brad_Olwin , @Bulkan @isazi …)

Do you know which is the latest firmware file for a S9 NOT BARO. Is this the correct one http://firmware.geo.movescount.com/production/Ibiza-fw_2.14.12.3833-F.zip ?

/cc @crispy-chris

Brad_Olwin · 13 Apr 2021, 19:53

@suzzlo said in Suunto 9 Failed to update, reset, send logs:

Hi S9 owners ( @Brad_Olwin , @Bulkan @isazi …)

Do you know which is the latest firmware file for a S9 NOT BARO. Is this the correct one http://firmware.geo.movescount.com/production/Ibiza-fw_2.14.12.3833-F.zip ?

/cc @crispy-chris

No, Ibiza is the baro model. The firmware for non baro is Lima!

Crispy Chris · 14 Apr 2021, 16:28

Ok, so what should I search for.
http://firmware.geo.movescount.com/production/Lima-fw_2.14.12.3833-F.zip ?
Any guess what’s the number after update version? 3833-F looks like S9 BARO reserved.

Dimitrios Kanellopoulos · 14 Apr 2021, 16:41

@crispy-chris “https://firmware.geo.movescount.com/production/Lima-fw_2.14.12.3836-F.zip”,

Crispy Chris · 14 Apr 2021, 17:06

@dimitrios-kanellopoulos It works! Over 5min update, but now it’s up to date. Thank You very much for help!

Dimitrios Kanellopoulos · 14 Apr 2021, 17:12

@crispy-chris could you please press send logs and pass me back the id ?

Crispy Chris · 14 Apr 2021, 17:24

@dimitrios-kanellopoulos “Failed to send logs, please try again later”

Crispy Chris · 14 Apr 2021, 17:53

@dimitrios-kanellopoulos I could send You logs right from SuuntoLink dir.
suuntoapp.1.log include all update installation info.

isazi · 14 Apr 2021, 18:35

@crispy-chris seems your SuuntoLink cannot access internet

suzzlo · 14 Apr 2021, 20:45

@Crispy-Chris @isazi are you using a connection behind a proxy?

Crispy Chris · 15 Apr 2021, 15:11

@suzzlo No, I’m not. It’s just a net from a mobile provider T-Mobile, so it’s like using net through sim on phone.
Every other connections works ok, Bitdefender in-out for SuuntoLink and Update.exe also enabled.

And it did worked earlier pretty good.